Sonic Drive-In

5392 Wales Ave NW, Massillon
(330) 830-6544

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I remember this Sonic being excellent but that has been a decade or so. This time was not very good to be honest. I went with my 8yr old son and mother. The food took over 30 minutes to arrive and they were moderately busy it was 210pm on a friday. So not peak hours. When the food finally arrived it was luke warm. The burger said ketchup and mayo but arrived with tomatoes and onions. Not a big deal although onions are repulsive to me but i scrapped them off. No biggie but room...
Workers were nice, the 2 that were there, and the food came out hot and tasted fresh made. What wasn't right, was the wait. One car in front of us and the wait from ordering to actually getting food was about 20 minutes or so. All the stalls were closed, so it was drive thru only. I'm assuming they were cooking one car at a time seeing they had no staff. Seems this location has no staff which affects the lengthy wait time for food. They try, but yeah nobody wants to...
I enjoy the food at Sonic—it’s always tasty, and I love the variety on the menu. Their drinks and desserts are especially a highlight. However, my experience with mobile ordering has been consistently frustrating. Every time I place a mobile order, it’s either not ready when I arrive or I end up waiting much longer than expected.

It seems like this particular location is dealing with staffing issues, as the employees are often visibly overwhelmed, and...

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