Every time I’ve gotten a Carmel Cold Brew from different Brueggers locations they are delicious. However, every time I’ve gotten one at this location , it has let me down. This was until Tuesday, May 20th when DEBBIE made it for me. This was the best coffee ever , Debbie pls teach ur coworkers how you make the Carmel cold brew and thank u for enriching my Brueggers bagel experience.
Corinne D’Amico
Mother’s Day and Sunday hours say open until 2:00. The staff had all the dining chairs stacked on the tables, they were mopping the floors at 1:06. We asked if we could sit to eat and they said “dining room is closed.” No outdoor seating available either. So apparently an hour before close don’t plan on sitting to enjoy your purchased meal. We decided to leave out of disappointment and frustration although the staff seemed pleased with our choice and gave us a snarky cheerful “have a good day!” Thanks a lot, happy Mother’s Day to me I guess. Terrible customer service
Dan Joyce
The staff is always friendly, bagels fresh and if you ask for them to be dark toasted they make every effort to comply. Eating area is clean. Matt relates well to staff and customer's alike.
Neil Sawicki
Outstanding customer service. Very personal and polite
P D
an employee there, who always wear a hood & cap behind the food preparation line while preparing-needs to be reminded of basic cleanliness! When you go to the register to ring out another customer, kindly remove your gloves you just used to count change back & put on a new set! It's not a HARD task, I do it everyday myself!
I called and talked to a manager, Emma, she said she would have a talk with the employee, but it didn't sound very promising -
J B
This is disgusting. Yes. I know hard boiled eggs turn green when over cooked. This is something else. Why the f is my egg GREEN. This is FOUL. So I tried it again. I ordered the new double stack. A hashbrown bagel with egg, cheese, bacon and Chipotle mayo. They put it on a freaking cinnamon maple bagel. Chipotle mayo with cinnamon sugar. It was absolutely disgusting. That was it for me. I will never return to this trash place.
Matt Sedar
Good breakfast sandwiches.
Karen Griffin
I apologize for the long review but way overdue for the Mentor location. On line ordering of the Bakers dozen needs an option for bagel selection. 1st visit a couple mos ago - not knowing bagels are selected for you, and I only wanted “everything” bagels, when I picked up bagels, Jes was very upset, tossed the bag, and angrily filled my order. The 2nd time I ordered in store and the dozen bagels started getting filled automatically before I could get to window / counter to specify bagel selection - and the older lady long blondish hair snapped at me that I should have waited by the window to let her know?? Really ? there were others ahead of me - like I know their process? Today I ordered on line and immediately called as well to advise specific bagels as the last 2 experiences were met with criticism. It wasn’t even 30 seconds and person answered indicated my order was already filled??? I doubt that!!! Bruegger's seriously needs to do better and make online ordering allow for customer selection when ordering bulk bagels. Not everyone wants what the rude employees want. People have varying reasons for what they choose to buy.
When I got there, cashier advised she would fill my order but I needed to step aside as she waited on others (apparently the workers that fill orders were upset and wouldn’t help). I asked for a mgr and was told Matt wasn’t there and was asked why did I need a mgr? I explained the consistency of the rude behavior of Jes and the older lady w/ long hair. I mean really Jes, are you that angry over bagels? It was not busy at all, else I’d possibly see their viewpoint but not to the extent of Jes’s level of anger.. wow. Customer service at this location is nonexistent. Beware.
Service: 1
Corey Lisching
Breakfast sandwich was delicious My only gripe is when ordering a dozen bagels it wouldnt kill you to separate the everything and onion bagels from everything else. Bag or a seperate box Now all my bagels taste the same.
For the price $$$$$$ you would think a little common sense would be used
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Breakfast Sandwich
ZZZgame crazy
I wish I could give you guys zero stars.I came in at 1:40pm!Ordered my food.Was told that the dining room closed at 1:30.But the lady that was mopping the floor told me it is fine to sit down.But then the person that took my order came over to me .I believe his name is “Matt”!Told me I am not sure if you understand we are trying to clean up this area.Told me to get sit outside at noodles and company !I will be back hope my next experience is better!
They do an extraordinary job here at the MENTOR location. Every time I go in there, they are friendly, helpful, and the service is fast. The food is always correct, and delicious! I will keep going, and going, and going!
First time visiting to pick up a dozen bagels and this is the “bagel” at the top of the box. Not sure it is completely cooked but really disappointed that this is the quality of the product they are selling to customers.
UPDATE: Bruegger’s reached out and remedied the issue and provided a refund, which is a good representation of the corporate customer service to resolve individual issues. I will go back for a second visit soon!
Food: 5
Angela Winter
The bagels and breakfast sandwiches are always good
Every time I’ve gotten a Carmel Cold Brew from different Brueggers locations they are delicious. However, every time I’ve gotten one at this location , it has let me down. This was until Tuesday, May 20th when DEBBIE made it for me. This was the best coffee ever , Debbie pls teach ur coworkers how you make the Carmel cold brew and thank u for enriching my Brueggers bagel experience.
Mother’s Day and Sunday hours say open until 2:00. The staff had all the dining chairs stacked on the tables, they were mopping the floors at 1:06. We asked if we could sit to eat and they said “dining room is closed.” No outdoor seating available either. So apparently an hour before close don’t plan on sitting to enjoy your purchased meal. We decided to leave out of disappointment and frustration although the staff seemed pleased with our choice and gave us a snarky cheerful “have a good day!” Thanks a lot, happy Mother’s Day to me I guess. Terrible customer service
The staff is always friendly, bagels fresh and if you ask for them to be dark toasted they make every effort to comply. Eating area is clean. Matt relates well to staff and customer's alike.
Outstanding customer service. Very personal and polite
an employee there, who always wear a hood & cap behind the food preparation line while preparing-needs to be reminded of basic cleanliness! When you go to the register to ring out another customer, kindly remove your gloves you just used to count change back & put on a new set! It's not a HARD task, I do it everyday myself!
I called and talked to a manager, Emma, she said she would have a talk with the employee, but it didn't sound very promising -
This is disgusting. Yes. I know hard boiled eggs turn green when over cooked. This is something else. Why the f is my egg GREEN. This is FOUL.
So I tried it again. I ordered the new double stack. A hashbrown bagel with egg, cheese, bacon and Chipotle mayo. They put it on a freaking cinnamon maple bagel. Chipotle mayo with cinnamon sugar. It was absolutely disgusting. That was it for me. I will never return to this trash place.
Good breakfast sandwiches.
I apologize for the long review but way overdue for the Mentor location. On line ordering of the Bakers dozen needs an option for bagel selection. 1st visit a couple mos ago - not knowing bagels are selected for you, and I only wanted “everything” bagels, when I picked up bagels, Jes was very upset, tossed the bag, and angrily filled my order. The 2nd time I ordered in store and the dozen bagels started getting filled automatically before I could get to window / counter to specify bagel selection - and the older lady long blondish hair snapped at me that I should have waited by the window to let her know?? Really ? there were others ahead of me - like I know their process? Today I ordered on line and immediately called as well to advise specific bagels as the last 2 experiences were met with criticism. It wasn’t even 30 seconds and person answered indicated my order was already filled??? I doubt that!!! Bruegger's seriously needs to do better and make online ordering allow for customer selection when ordering bulk bagels. Not everyone wants what the rude employees want. People have varying reasons for what they choose to buy.
When I got there, cashier advised she would fill my order but I needed to step aside as she waited on others (apparently the workers that fill orders were upset and wouldn’t help). I asked for a mgr and was told Matt wasn’t there and was asked why did I need a mgr? I explained the consistency of the rude behavior of Jes and the older lady w/ long hair. I mean really Jes, are you that angry over bagels? It was not busy at all, else I’d possibly see their viewpoint but not to the extent of Jes’s level of anger.. wow. Customer service at this location is nonexistent. Beware.
Service: 1
Breakfast sandwich was delicious
My only gripe is when ordering a dozen bagels it wouldnt kill you to separate the everything and onion bagels from everything else. Bag or a seperate box
Now all my bagels taste the same.
For the price $$$$$$ you would think a little common sense would be used
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Breakfast Sandwich
I wish I could give you guys zero stars.I came in at 1:40pm!Ordered my food.Was told that the dining room closed at 1:30.But the lady that was mopping the floor told me it is fine to sit down.But then the person that took my order came over to me .I believe his name is “Matt”!Told me I am not sure if you understand we are trying to clean up this area.Told me to get sit outside at noodles and company !I will be back hope my next experience is better!
Restaurantji Recommends
They do an extraordinary job here at the MENTOR
location. Every time I go in there, they are friendly, helpful, and the service is fast. The food is always correct, and delicious! I will keep going, and going, and going!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Sandwich, Breakfast Sandwich
Super slow. They used to be fast, friendly and the food was great. Not anymore, super long wait.
Atmosphere: 3
Food: 2
Service: 1
Great selection of bagels and sandwiches made from bagels.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Baker's Dozen
First time visiting to pick up a dozen bagels and this is the “bagel” at the top of the box. Not sure it is completely cooked but really disappointed that this is the quality of the product they are selling to customers.
UPDATE: Bruegger’s reached out and remedied the issue and provided a refund, which is a good representation of the corporate customer service to resolve individual issues. I will go back for a second visit soon!
Food: 5
The bagels and breakfast sandwiches are always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
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