Chipotle Mexican Grill
9188 Mentor Ave, Mentor
(440) 255-0759
Recent Reviews
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I’d say about 70% of the time when I show up here they’re just closed for no reason
This is the only good Chipotle around! The food tasted great and they were very friendly. They were also very patient with my stuttering. I suffer from a pretty severe speech impediment but, they were very patient with me. I would recommend going to this one. It's the only decent one around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Burrito
We place a group order at work yesterday, 7/23/25. I ordered a chicken burrito bowl with extra chicken and extra cheese neither of which were extra at all. The real problem was that it tasted like they dumped an entire salt shaker into my bowl. I was so salty I had to throw it away. When we reached out to complain as another person has the same issue. They told us there was too many ingredients in our bowls to narrow it down. They seemed to not care at all that we had to throw food away or the quality control of the food they were serving the public. We ordered chipotle all the.time at work. We will no longer be ordering from this one.
Atmosphere: 1
Food: 1
Service: 1
If you’re gonna say you close at 11 pm, close at 11 pm. Not at 10:30. Very unacceptable. Don’t lie to your customers and adjust your hours as necessary.
Service: 1
The girl ringing people out today at lunch time was so nasty! Wow find another job
Atmosphere: 1
Food: 3
Service: 1
Very quick efficient service. Food was great too.
Atmosphere: 5
Food: 5
Service: 5
Every time I go back it's so fresh and delicious and the staff was super friendly. I will continue to go to Chipotle on Andrews Rd.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Large Side of Guacamole, Large Chips & Large Guacamole
By far the dirtiest Chipotle I have ever been in! Food was not that great, it tasted off. Right into the garbage it went!
Atmosphere: 1
Food: 1
Service: 1
Awesome staff Members 😀
Atmosphere: 5
Food: 5
Service: 5
This is one of the best chipotles I’ve been to. I drive an extra half an hour total to come to this one instead of the one in willoughby.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best chipotle for miles!
Atmosphere: 5
Food: 5
Service: 5
Best chipotle location in the area.
Atmosphere: 5
Food: 5
Service: 5
This location sucks.. Online orders are never right.. Chipotle customer care was of no help
Atmosphere: 1
Food: 1
Service: 1
*1/5 Stars - Food Poisoning from Chipotle Chicken*
I'm writing this review in absolute misery. I've been a loyal customer of Chipotle since summer, and I've always raved about their food. However, my latest experience was a nightmare.
My friend and I visited the restaurant exactly an hour before closing time. We ordered our usual favorites - I got the chicken steak, and my friend got the Barbacoa. However, when we received our food, I noticed that it wasn't in the heated area as usual. Instead, it was sitting on a back table, cold. Also The place was all practically closed with everything put away and cleaned up. I understand wanting to close but I kid you not It was 10:02 when I was ordering and they close at 11:00, Unprofessional.
I brushed it off, thinking it was just an oversight. Big mistake. Within hours, I started experiencing severe stomach issues and vomiting. I'm talking excruciating pain, constant trips to the bathroom, and a general feeling of misery.
I'm extremely disappointed in Chipotle's quality control, especially since I've always been a fan of their food. It's clear that they dropped the ball on this one. As a loyal customer, I expect better.
*Warning to others:* Be cautious when ordering food near closing time, and make sure it's stored at a safe temperature. I hope no one else has to go through what I'm experiencing right now.
Chipotle, you need to step up your game and ensure that your customers are receiving safe, high-quality food. Until then, I'll be taking my business (and my stomach) elsewhere.
Atmosphere: 2
Food: 1
Service: 2
Cleanest Chipotle I've ever been in. Friendly staff
Atmosphere: 5
Food: 5
Service: 5
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