Dunkin'
9584 Mentor Ave, Mentor
(440) 358-9770
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
I walked in and saw two workers just sitting and talking, while the two other workers, were cleaning up and making orders at the same time. I don't like seeing stuff like this especially since they were minors over working while the adults just sat and talked the entire time. They eventually started yelling at them for not working when they clearly were. Do I need to be worried about child labor laws not being followed? I overheard the name of one of the adults being Nan I think. I don't know if this occurs often, but it should be stopped. I was going to get a berry burst dunkin energy, but decided not to because they didn't deserve to work even harder than what they already were.
Atmosphere: 1
Service: 1
I come here often, im a bit of a coffee addict, the people here are so sweet and always patient with me, this is my favorite dunkin of all time !!!!
Atmosphere: 5
Food: 5
Service: 5
Management is horrible, fires employees that know what they are doing to hire family members. I will NEVER us Dunkin Donuts again.
Didn't have any cream filled donuts at 1pm, and limited other types.
Food: 4
Service: 5
Lady from last review got upset i told her i had to start charging her 15 cents for each matcha scoop i put in because she wanted another 7 scoops of matcha I didn’t charge her for originally, she got an attitude and said they haven’t charged her for it before when I am supposed to as a shift manager. She then proceeded to try and get my co workers to talk to her and they told her the exact same thing and bregudingly paid 30 cents for 2 more matcha scoops. She wouldn’t leave the line for 5 minutes when i had a line behind her, i explained to her i am going to call the cops if she doesn’t leave my line and started having even more attitude until eventually pulling forward and leaving.
Atmosphere: 5
Food: 5
Service: 5
Disrespect bad service. Don’t go to this place.He is so mean. And he said that he is the manager and he don’t even know how to speak to the customers.
Atmosphere: 1
Food: 1
Service: 1
Great breakfast sandwich after the night shift.
Atmosphere: 4
Food: 4
Service: 4
If you wanna pay twice as much for half the quality and rude service go here. Blond haired lady is a jerk.
Atmosphere: 1
Food: 2
Service: 1
Very rarely do I go to Dunkin Donuts anymore (once or twice a year)
I ordered a matcha latte with almond milk, and it was the best I've had in years 💚 the service was prompt and curtious, and I'd definitely venture out more if everyone ran their business in this manner.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Absolutely fantastic experience!! I'll be back!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The place is filthy I wouldn't even give it a star if I had the option
I just wanted one cup of coffee. The lady in front of me had a large order and I seemed to not be a priority. What seemed to be a manager asked her staff to get my order and they walked around like I wasn't here. Way too long of a wait for there to be no one in front of me.
Service: 1
They can’t understand what I’m saying they keep messing up my order all the time they don’t pay attention to the orders they are grabbing of there drive through cart . I was supposed to get a toasted white chocolate latte and got pumpkin spice one of my other orders I was supposed to get a vanilla latte and go someone’s black coffee . Very disappointed I won’t be going there anymore I’d rather pay more money at Starbucks to get the right order than the wrong one all the time . I went there today to give them the benefit of the doubt but yet again they screwed up my order I was supposed to get a toasted white chocolate late instead I a hot chocolate late not what I wanted. Maybe hire employees that understand English that can do the drive threw window.
Atmosphere: 1
Food: 3
Service: 1
Great frozen coffee
Atmosphere: 5
Food: 5
Service: 4
Dunkin Donuts continually undercooks it's bacon, and it's a concern to me due to the parasites pork can contain. This piece of bacon was served to me at Dunkin, and the shape of the undercooked side of this bacon appears to be a parasite. Concerning!!! Staff should be cooking this meat more thoroughly.
Atmosphere: 4
Food: 2
Service: 5
Loading...