First time customer and from the start I was not greeted. Placing the order had to be one of the most difficult things to do. Lady didn’t understand my request for no tomatoes and I got one side with them and one side without. Subs were sloppy too. From beginning to end it was awful service and not so good subs. The only thing good here was how clean everything was inside. Will not be returning.
Atmosphere: 5
Food: 1
Service: 1
Victoria
Decided to treat me and my daughter for some Italian subs. When we were at check out I was ask repeatedly if would to do the following, donate money, round up the amount and to give a tip. After spending around $36 I don’t think it was respectful of them to be so pushy for me to give them more and they kept going on about the tipping. After all that trouble about tipping I was about halfway through my through my sub and pulled out a long piece of hair OUT OF MY MOUTH??. To say I’m disappointed is an understatement. This was gross and rude. I don’t know if I will come back after have this ruff if experience.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Firehouse Hero
Karen dENNIS
Got the pulled pork and slaw. Great sandwich. Big enough to split for lunch and
Atmosphere: 5
Food: 5
Service: 5
Connie Lyon
Usually awesome, not this time. Wanted a quick bite and was a 4 inch fat sandwich.
Food: 1
Service: 2
Jarrod Burns
$45 ORDER AND YOU CAN'T EVEN GET A SINGLE ITEM CORRECT AND THEN YOU TELL ME THEY'RE NOTHING YOU'RE GOING TO DO ABOUT IT!!! NEVER AGAIN!!! NEVER AGAIN!!! WORST COSTUMER EXPERIENCE OF THE ENTIRE YEAR BY FAR!!!!!
Dietary restrictions: Do not respect special requests!!!
Atmosphere: 1
Food: 1
Service: 1
Anonymous
I ordered the hook-and-ladder salad. I did not get any romaine..I got shredded lettuce that they put on subs.yuk !.no tomatoes or peppercini...very very disappointing.... And spare me the thought of giving you another chance because it won't
Food: 1
Service: 3
King Cyrexx
Good food, good people, but they never get your order right
Dan Nugent
Had my first Firehouse sub today and I was totally satisfied. Great bread, meats sliced really thin so that it makes it all tender. Everything was perfect. Great gal on duty at the time. I will be back. Never going to subway again.
Parking: Easy in and easy out
Julia King
Waited 7 minutes for someone to come out from the back, after opening the front door twice and saying hello a few times.. then to find out they put the meat balls away an hour and a half before closing :(
eric moore
I love Firehouse Subs. I recently went to the Mentor one after not having been to Firehouse Subs in well over a year.The food was ok. Things did not seem fresh at all, and the taste of my sandwich was significantly off. The service was alright. There were two people, and one of the two employees was being trained. It seemed like her first day. The new employee seemed nervous and did not really say anything to me when I was getting my order. I looked in the bag, and my kids' meals were missing some things. When I asked, I was told that all there was.This and the lack of customers makes the atmosphere very dry and uninviting; however, I am willing to consider this a fluke for the time being and see what happens in the future.
Kid-friendliness: For a fast food restaurant, kids are always welcome. They have firefighter gear that kids can put on and take photos in. The kids' meals are not complete, however, at this location. They did not provide anything from the kids meal other than the sandwich itself.
Good subs made fresh in front of you clean store with a fire house decor friend staff and a portion of the cost goes to help first responders
Nicoletta Woodin
Can't say enough positive about this business. Food is always great, staff is always professional and friendly. The owner has gone above and beyond and it has been appreciated. My 2 &1/2 year old had the fire department visit their daycare & owner donated hats to her class and they LOVED it. Thank you. Always will have our business. Great business.
What a JOKE!!!! This place is a MAJOR rip off. $10 for a 6 inch sub@ I asked for olives and jalapeños on my sub. I got EXACTLY 2 OLIVES AND 2 JALAPEÑOS. And a SLIVER of a pickel (About 1/8th of a full sized pickel.) and I only got the pickle BECAUSE I ASKED FOR IT. NO EXCUSES! I should have trusted the 1 star reviews. Avoid this place. I will NEVER go back here. Go out of business already, losers!
B J
If it wasn’t for Courtney I’m not sure I would still be coming here, she’s the best! Great sandwich maker, remembers my name and my order. Give her a raise!
First time customer and from the start I was not greeted. Placing the order had to be one of the most difficult things to do. Lady didn’t understand my request for no tomatoes and I got one side with them and one side without. Subs were sloppy too. From beginning to end it was awful service and not so good subs. The only thing good here was how clean everything was inside. Will not be returning.
Atmosphere: 5
Food: 1
Service: 1
Decided to treat me and my daughter for some Italian subs. When we were at check out I was ask repeatedly if would to do the following, donate money, round up the amount and to give a tip. After spending around $36 I don’t think it was respectful of them to be so pushy for me to give them more and they kept going on about the tipping. After all that trouble about tipping I was about halfway through my through my sub and pulled out a long piece of hair OUT OF MY MOUTH??. To say I’m disappointed is an understatement. This was gross and rude. I don’t know if I will come back after have this ruff if experience.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Firehouse Hero
Got the pulled pork and slaw. Great sandwich. Big enough to split for lunch and
Atmosphere: 5
Food: 5
Service: 5
Usually awesome, not this time. Wanted a quick bite and was a 4 inch fat sandwich.
Food: 1
Service: 2
$45 ORDER AND YOU CAN'T EVEN GET A SINGLE ITEM CORRECT AND THEN YOU TELL ME THEY'RE NOTHING YOU'RE GOING TO DO ABOUT IT!!! NEVER AGAIN!!! NEVER AGAIN!!! WORST COSTUMER EXPERIENCE OF THE ENTIRE YEAR BY FAR!!!!!
Dietary restrictions: Do not respect special requests!!!
Atmosphere: 1
Food: 1
Service: 1
I ordered the hook-and-ladder salad. I did not get any romaine..I got shredded lettuce that they put on subs.yuk !.no tomatoes or peppercini...very very disappointing.... And spare me the thought of giving you another chance because it won't
Food: 1
Service: 3
Good food, good people, but they never get your order right
Had my first Firehouse sub today and I was totally satisfied. Great bread, meats sliced really thin so that it makes it all tender. Everything was perfect. Great gal on duty at the time. I will be back. Never going to subway again.
Parking: Easy in and easy out
Waited 7 minutes for someone to come out from the back, after opening the front door twice and saying hello a few times.. then to find out they put the meat balls away an hour and a half before closing :(
I love Firehouse Subs. I recently went to the Mentor one after not having been to Firehouse Subs in well over a year.The food was ok. Things did not seem fresh at all, and the taste of my sandwich was significantly off. The service was alright. There were two people, and one of the two employees was being trained. It seemed like her first day. The new employee seemed nervous and did not really say anything to me when I was getting my order. I looked in the bag, and my kids' meals were missing some things. When I asked, I was told that all there was.This and the lack of customers makes the atmosphere very dry and uninviting; however, I am willing to consider this a fluke for the time being and see what happens in the future.
Kid-friendliness: For a fast food restaurant, kids are always welcome. They have firefighter gear that kids can put on and take photos in. The kids' meals are not complete, however, at this location. They did not provide anything from the kids meal other than the sandwich itself.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: New York Steamer, Italian
Restaurantji Recommends
Good subs made fresh in front of you clean store with a fire house decor friend staff and a portion of the cost goes to help first responders
Can't say enough positive about this business. Food is always great, staff is always professional and friendly. The owner has gone above and beyond and it has been appreciated. My 2 &1/2 year old had the fire department visit their daycare & owner donated hats to her class and they LOVED it. Thank you. Always will have our business. Great business.
Kid-friendliness: Kids definitely felt welcome here!
What a JOKE!!!! This place is a MAJOR rip off. $10 for a 6 inch sub@ I asked for olives and jalapeños on my sub. I got EXACTLY 2 OLIVES AND 2 JALAPEÑOS. And a SLIVER of a pickel (About 1/8th of a full sized pickel.) and I only got the pickle BECAUSE I ASKED FOR IT. NO EXCUSES! I should have trusted the 1 star reviews. Avoid this place. I will NEVER go back here. Go out of business already, losers!
If it wasn’t for Courtney I’m not sure I would still be coming here, she’s the best! Great sandwich maker, remembers my name and my order. Give her a raise!
Worst meatball sub I've had in my entire life.
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