Gloria Jean's Coffees Great Lakes Mall (Kiosk)
7850 Mentor Ave #1343, Mentor
(440) 255-5918
Recent Reviews
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This place is good just not great!
Atmosphere: 3
Food: 3
Service: 3
Usually no problem but 2 times in last week there was a notice on the counter. " back in a flash"
WHAT'S THIS ALL ABOUT??
More than a flash, no coffee, had to move on!!
Atmosphere: 4
Service: 2
I'm not sure as to who the cashier's name was, but she was a woman in her upper 30s/early 40s with brown hair and glasses. And was beyond rude and extremely unprofessional. I had already been charged $7.25, only for the cashier to try and double charge me, but when I stated she had already charged me and showed her the transaction on my bank account, instantly she got aggressive with me and said that it was not true, and basically made me out to be a liar in front of everyone.So as I sat down at a table to put more money on my card, to basically be double charged, here someone else paid for my drink. I told her not to, but she did anyways, and the cashier had the nerve to roll her eyes at me and say "someone paid for your drink," as if I did it on purpose or something. Very unprofessional, she needs fired. All I said was I know I was charged, please don't double charge me, and even showed her my phone with the transaction, in which she instantly got aggressive, made me feel belittled and stupid, to then make me feel even more belittled as I was putting more money on my card in front of a bunch of customers.
Delicious coffee and friendly staff! I wish there were more locations than just the mall.
Ordered their iced coffee and it tastes like cigarettes. Horrible.
I'm not a coffee drinker but my girl is and she loves the
Atmosphere: 4
Food: 4
Service: 4
One of the best cups of Mocha Coffee in town!
Atmosphere: 4
Food: 5
Service: 5
Short blonde with pony tail was extremely rude. Won't be back.
Delicious coffee and friendly staff! I wish there were more locations than just the mall.
Very tasty, did not skimp on the whipped cream
Restaurantji Recommends
Love the coffee and service see you when I am back in town
Excellent iced coffee. Very comparable prices for better quality coffee. Very fast service even when short handed
Best hot chocolate ever!
Stephanie the manager is always so nice and friendly.
Love their peppermint mocha frozen coffee
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