Penn Station East Coast Subs

I placed an online order and within 5 minutes of submitting it, I realized it was at the wrong location. I immediately called and explained my error and asked if they could cancel it. The girl who answered said yes and would refund back to my account. 2 weeks later, I still have not gotten a refund.

Service: 1

Holly lord best subs in Cleveland! Also there chocolate chip cookies are to die for. 10 out of 10

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Sub

Food was great but they threw my fries in the bag without even filling the actual bucket up also put sandwich on the wrong bread wanted white got multigrain

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Philly Cheesesteak and French Fries

All parts service, food, and atmosphere was good at this location. Young man who rung me out very nice.

Atmosphere: 5

Food: 5

Service: 5

The gentleman on the grill was very short with me, which okay I guess making customers feel like they are wanted doesn't matter anymore. The girl at the register was very pleasant atleast, but dropped some on my fries on the counter as she was trying to shove the cup in a sub bag, and scooped them up off the counter and tossed them in my bag.Normally I wouldn't care if it was the actual food counter, but it was by the register. I had plenty of scraps of fries to fill my cup, very few full fries. But what got to me the most was what I seen happening with the tea on the counter. It was in open top clear pitchers with nothing covering the tops of the pitcher's to keep anything from getting in it. The store was already dirty with food on the floor. But that completely was disgusting to me, and I will never get a drink there knowing what I seen for myself. I highly doubt I will return to that penn station again.

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Fresh-Cut Fries, Sub

Food tasted very off.. Didn’t even put cheese on my sandwich. Fries were soggy and foul tasting.. yuck the sandwich was really disgusting though.

Yeah this was a joke I placed my online order and it was supposed to be ready at 2:30 p.m. I arrive go to the pickup sign location and no one greets me. I then go to the place order here line. Wait in line for 3 minutes. To be greeted with how can I help you. My reply is my name is Ellen I have a pickup for E. Trinity is the name on my receipt looks at me and says go ahead whenever you're ready. I repeat myself. Adding I already paid. She pushes some buttons and says that will be $9.99 please. For the third time I reiterated I have ordered online and I'm here for pickup no one greeted me down there and I am not paying twice for the sandwich

Vegetarian options: They've got a veggie sub, but all subs can be customized to be whatever you want.

Dietary restrictions: You can customize your sub to be anything you want. Note: they use peanut oil for everything.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Sub, Italian Sub

Alitalia pricey

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub

Staffed and food are amazing.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub, Italian Sub

Teriyaki chicken was crazy dry and nearly flavorless... Pictured is the half I'm throwing out.

Atmosphere: 4

Food: 1

Service: 5

So friendly when you come in always says hello. Even when I doordash. I love this place. ? great food and great attitudes.

Kid-friendliness: Definitely kid friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub

The cheesesteak part of the sub is way better than Jersey Mike’s. They actually use real cheese instead of American cheese. The bread, however, is not very good still would recommend it just for the cheesesteak.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Philly Cheesesteak and French Fries

Cashier and cook were amazing. Sandwich was smokin hot!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak and French Fries

They don't have pebble ice anymore.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Philly Cheesesteak and French Fries, Fresh