Great atmosphere, friendly and attentive staff. Beverages served fresh and prompt.
Atmosphere: 5
Food: 5
Service: 5
Carolee Shultz
Fast service at drive thru, friendly staff
Tabatha Averson
Grace and Luke were great. I had a problem with my gift card and they were able to fix it very quickly and and had such great customer service. I live in Eastlake and it makes me want to drive all the way here to mentor just to come to this location
Atmosphere: 5
Food: 5
Service: 5
Zowie Tipple
We got a mobile order and our barista was rya and she was so funny and nice she made our day!
Atmosphere: 5
Food: 5
Service: 5
Stephanie Saviano
Modern Day Cheers! 💚🤍❤️ Love my baristas here that always makes my day better. Love, Bob!
Atmosphere: 5
Food: 5
Service: 5
Андріана Ільницька
«perfect serve»
Service: 1
Brigette Bojarski
Love this location! Consistently good!!! Customer service is always impeccable!
The staff are all so welcoming and friendly. Plaza blvd & mentor ave is the only Starbucks I will go to!
Kat is amazing. She not only makes my go to drink perfect, but she is always so positive and kind.
Atmosphere: 5
Food: 5
Service: 5
Traci Erickson
The plaza Blvd. location is always slower than the others for some reason and I have no idea why. When it was down by Verizon it was always good. Now, not so much. Very slow and drinks don't taste as good as from other locations. I was the only person inside and there were a few cars in the drive through. I ordered ahead by at least 5 minutes and still stood around for 10 - 15 waiting. I think if several employees spent more time actually working instead of standing around talking to eachother then they may get things done in a more timely manner. When I arrived the tickets for my drinks hadn't even been pulled from the machine. After the first several minutes I was asked the name for the order I was waiting on. Was told they were still working on it (hadn't started). The same person came back a couple minutes later and started 1 of the 2, but then walked away again. Another person finally came over and finished the first (incorrectly) and I said just so you know for the next one please dont put whip cream on. At any other location they'd offer to remake it and i would say that wasn't necessary pull you just scoop off the whip cream. I just got a look so I went over to the garbage and scooped it off myself. I came back over and waited for my second drink and then was handed 2 drinks. I said I didn't need 2 more just 1 and was told to just take it and asked if I needed a carrier now. I said I didn't, thanked them and left. On one hand ok so they remade the drink.... but on the other hand I didnt care for the attitude as if it was my fault they didnt actually read the ticket that clearly stated no whip and I was nice about it and took it off myself. I did mention it because I shouldn't have had to do it and didnt want to have to do it a second time. Considering none of them were made the way I'm used to so weren't that great, I no longer felt bad about the extra drink considering I paid almost $12 for something I could have done better myself at home.
Atmosphere: 4
Service: 2
J maryann
Amazing staff, my drinks are perfect when I come here and such a nice team🩷🩷🩷🩷 Shout out to all the employees you guys deserve recognition!!!
Atmosphere: 5
Food: 5
Service: 5
R Davis
Ben just made the best espresso macchiato I have had all week! My wife and I enjoy the reading atmosphere as well. This is a Starbucks!!
Atmosphere: 5
Food: 5
Service: 5
kaytlin smallfield
I just recently took over the Jersey mikes stores out here, I started visiting this Starbucks recently and the girl today working drive thru with purple braids that she has styled into buns had THE BEST customer service. As a multi unit manager I understand how hard it is to get people that genuinely love their job or can atleast pretend to while they are there lol. I definitely think this employee needs some recognition.
Great atmosphere, friendly and attentive staff. Beverages served fresh and prompt.
Atmosphere: 5
Food: 5
Service: 5
Fast service at drive thru, friendly staff
Grace and Luke were great. I had a problem with my gift card and they were able to fix it very quickly and and had such great customer service. I live in Eastlake and it makes me want to drive all the way here to mentor just to come to this location
Atmosphere: 5
Food: 5
Service: 5
We got a mobile order and our barista was rya and she was so funny and nice she made our day!
Atmosphere: 5
Food: 5
Service: 5
Modern Day Cheers! 💚🤍❤️ Love my baristas here that always makes my day better. Love, Bob!
Atmosphere: 5
Food: 5
Service: 5
«perfect serve»
Service: 1
Love this location! Consistently good!!! Customer service is always impeccable!
Atmosphere: 5
Food: 5
Service: 5
It's Starbucks, they are on top of things
Atmosphere: 5
Food: 5
Service: 5
Nice place to grab a coffee and relax!
Atmosphere: 5
Food: 5
Service: 5
Try the horchata offerings!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The staff are all so welcoming and friendly. Plaza blvd & mentor ave is the only Starbucks I will go to!
Kat is amazing. She not only makes my go to drink perfect, but she is always so positive and kind.
Atmosphere: 5
Food: 5
Service: 5
The plaza Blvd. location is always slower than the others for some reason and I have no idea why. When it was down by Verizon it was always good. Now, not so much. Very slow and drinks don't taste as good as from other locations. I was the only person inside and there were a few cars in the drive through. I ordered ahead by at least 5 minutes and still stood around for 10 - 15 waiting. I think if several employees spent more time actually working instead of standing around talking to eachother then they may get things done in a more timely manner. When I arrived the tickets for my drinks hadn't even been pulled from the machine. After the first several minutes I was asked the name for the order I was waiting on. Was told they were still working on it (hadn't started). The same person came back a couple minutes later and started 1 of the 2, but then walked away again. Another person finally came over and finished the first (incorrectly) and I said just so you know for the next one please dont put whip cream on. At any other location they'd offer to remake it and i would say that wasn't necessary pull you just scoop off the whip cream. I just got a look so I went over to the garbage and scooped it off myself. I came back over and waited for my second drink and then was handed 2 drinks. I said I didn't need 2 more just 1 and was told to just take it and asked if I needed a carrier now. I said I didn't, thanked them and left. On one hand ok so they remade the drink.... but on the other hand I didnt care for the attitude as if it was my fault they didnt actually read the ticket that clearly stated no whip and I was nice about it and took it off myself. I did mention it because I shouldn't have had to do it and didnt want to have to do it a second time. Considering none of them were made the way I'm used to so weren't that great, I no longer felt bad about the extra drink considering I paid almost $12 for something I could have done better myself at home.
Atmosphere: 4
Service: 2
Amazing staff, my drinks are perfect when I come here and such a nice team🩷🩷🩷🩷 Shout out to all the employees you guys deserve recognition!!!
Atmosphere: 5
Food: 5
Service: 5
Ben just made the best espresso macchiato I have had all week! My wife and I enjoy the reading atmosphere as well. This is a Starbucks!!
Atmosphere: 5
Food: 5
Service: 5
I just recently took over the Jersey mikes stores out here, I started visiting this Starbucks recently and the girl today working drive thru with purple braids that she has styled into buns had THE BEST customer service. As a multi unit manager I understand how hard it is to get people that genuinely love their job or can atleast pretend to while they are there lol. I definitely think this employee needs some recognition.
Atmosphere: 5
Food: 5
Service: 5
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