Steak 'n Shake

9530 Diamond Centre Dr, Mentor
(440) 639-8734

Recent Reviews

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JayMan

Super fast and Easy as always. Employees are good people and the service is quick. Another positive is they use beef tallow for there fries and not some who knows what oil most places use these days and there good too. Milkshakes are good the burgers and Dawgs are even good. Price very fair and a good taste. I go to this place alot because its easy and always fast and smooth service!!

Atmosphere: 5

Food: 5

Service: 5

Jon B

Service could be better but the food was really good. Burger was perfect

Atmosphere: 5

Food: 5

Service: 3

Rusty Adamson

The best frys out of all the others. Just like McDonald's years ago. The burgers are awesome as well! Will return...

Atmosphere: 5

Food: 5

Service: 5

Doc Snow

7:30 pm on Tuesday, drive through. No answer. Back door by drive through was open, workers inside. Yelled to get attention.

No answer at all after few min.

Avoid going this place, especially if you're far and coming just for this place, you may not even get any service.

Jamin Miller

I gave them the benefit of the doubt. The bad reviews were right. Avoid this dump.
Ordered the tallow fries and a shake. After waiting a few minutes I was told they weren’t making shakes. (This was before 7 PM) After being given a choice, I opted for a full refund and left. I suspected I wasn’t going to see any refund and sure enough, it never happened.

Atmosphere: 1

Food: 1

Service: 1

Teena Vaughn

Forgot about this place and so happy I stopped! They use tallow to fry and you can 100% taste the difference!

Atmosphere: 5

Food: 5

Service: 5

Belinda Bell

Love it

Atmosphere: 5

Food: 5

Service: 5

Kriste Riley

The food was piping hot and delicious! We had a small inconvenience with the soda machine but the team working fixed it immediately.

I ordered onion rings with my burger and they were absolutely amazing. Thank you for a great lunch!

Atmosphere: 5

Food: 5

Service: 5

Mike T.

Just witnessed the manager curse out a customer in front of 2 small children eating. Disgusting.

Atmosphere: 1

Food: 3

Service: 1

Jason Massimiani

Very excellent service food was very good. Parking was good.

Atmosphere: 5

Food: 5

Service: 5

Candy Owen

I like coming here after 4pm cause that's when the better crew works. They didn't put enough sauce on this time, but it was still good

Atmosphere: 4

Food: 4

Service: 4

Tobi Sprague

I love steak n shake, I have been going there for years. I remember when this one was packed after a movie back before covid. Now they are super slow and all of their workers are rude. A week ago I went through the drive through and they made my food wrong (my husband’s allergic to cucumbers and they put pickles on his burger). I pulled out of the drive through and went in, and ordered his burger again on the tablets. The only nice worker in there said he already made it, I said there was pickles on it and that I can just pay again (it was $3 it wasnt a big deal) and he said he would just remake it. So he makes it and hands it to this jerk to put it in the bag, and the guy he handed it to literally threw it at me!! It was after work so I just left but man if I ever go there again he’s going to hear it from me!

Atmosphere: 2

Food: 5

Service: 1

Renato Pranjeta

I don’t understand how I am the only one in line and still get the complete wrong order. I just wanted a fresco melt and a single patty burger how do I end up with 2 double patty burgers. It makes no sense it’s the same thing every time how hard can it be.

Atmosphere: 1

Food: 1

Service: 1

ver

If you go here, at least through the drive through, expect to wait awhile. Don’t expect fast service despite a very short line… actually I’ve even left after ordering because of the length of time it takes It’s awesome that they have beef tallow fries though!

Food: 4

Service: 1

Recommended dishes: Steak Burger

Bryan Vitantonio

burgers, dogs, fries, onion rings, shakes

Atmosphere: 4

Food: 5

Service: 2

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