Steak 'n Shake
9530 Diamond Centre Dr, Mentor
(440) 639-8734
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Very fresh hot and very delicious food
Food: 5
Service: 5
Recommended dishes: Thin 'N Crispy Fries, Steak Burger
Amazing! Ordering at the kiosk was quick and easy. Food came out fast, hot, and delicious!
Atmosphere: 5
Food: 5
Service: 5
Excellent food and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thin 'N Crispy Fries, Steak Burger
Place has gone down hill.
Food: 2
We went through the drive-thru & service was excellent! Everything was fresh and hot! Great burgers and onion rings!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Thin 'N Crispy Fries, Steak Burger, Onion Rings
I was a little skeptical bringing my kiddos here after reading the reviews, but they’ve never been and really wanted the shakes. You do order on kiosk but there is about 4 kiosks and it’s pretty simple to use. The food was great & hot, the employees were great they also had everything out pretty quick. My youngest said “this is the bestest food ever”. Glad they enjoyed our little steak and shake date.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thin 'N Crispy Fries, Steak Burger
We haven't been here in years it was delicious and they were so fast
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Thin 'N Crispy Fries, Steak Burger
Can’t review due to the doors are still locked 10 min past the time it’s suppose to be open.
I sat in the drive-thru for nearly 45 minutes. I ordered two very simple sandwiches steak burgers with bacon and cheese. Neither burger had bacon on it. Understanding that it's fast food, there's no good reason for that kind of experience.
The manager I believe her name is Ashley was absolutely amazing so sweet and professional. She could certainly teach them all a thing or two about customer service! We will definitely be back just because of Ashley's service! Give this girl a raise!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Oh my, this was not a good experience.
Hadn't been to S&S in a few years. A lot has changed: 1) you order your food at a computer kiosk by the door, 2) there are no wait-staff, 3) my burger was not close to the same quality that it once was.
The computer system seemed clunky, not intuitive. Burger quality was average. They used to be pretty darned good. Fries were still enjoyable, though. My order got messed up-included onions and pickles I didn't order.
No atmosphere to speak of, pretty open, empty space. The setup doesn't encourage you to sit down and eat your food, but I did anyway.
It's sad, actually, what S&S has morphed into. Looks like all changes were for costcutting purposes. Maybe do a marketing campaign to draw in customers?
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Thin 'N Crispy Fries
Parking: Good hamber and milk shaked
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Patty Melt, Thin 'N Crispy Fries, Steak Burger, Onion Rings
Idk who made my food but it was hot and delicious ? thanks again for the warm welcome and the yummy meal! Will be back soon
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thin 'N Crispy Fries, Steak Burger
I was the only one in line.I ordered a sandwich fries and a butterfinger shake and cheese sauce for fries.The fries limpy and cold the sandwich cold and soggy.The milkshake melted ...the only good thing in the bag was the cheese sauce.$12.00 WASTED!!
Good place. Really good burgers
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Patty Melt, Thin 'N Crispy Fries, Steak Burger
Loading...