Subway
9514 Diamond Centre Dr, Mentor
(440) 867-2009
Recent Reviews
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Yall forget my drinks every single time. If it’s in a fridge TAKE IT OUT FOR THE DASHER??? Always my chips,cookies or drink missing i don’t get it.
Atmosphere: 3
Food: 3
Service: 1
I got food poisoning from the sweet onion chicken teriyaki sub I ordered. Reached out to corporate first and they did nothing. They sent me back a generic email. Don’t order from here.
Atmosphere: 1
Food: 1
Service: 1
They do a good job putting together a sub
Atmosphere: 2
Food: 4
Service: 5
Honestly what is this? I ordered a footlong and this is how they wrapped it. The put the entire sub on the wrong way and added like.. an entire pound of turkey. If I wanted to unhinge my jaw like an anaconda to eat a sub, I'd make it myself. This is ridiculous. We've been here numerous times and hardly ever had an issue but the worked had a bad attitude, according to my boyfriend who picked this up, and this is how they made my sub?
Go to a different Subway. This one has gone downhill in the last few months.
Atmosphere: 1
Food: 1
Service: 1
It had been awhile since I got Subway, and I was in the mood for a Turkey & Ham sub. I don’t know how this location is getting the good reviews. I ended up just throwing my sub and chips away. As soon as I opened the wrapper of my sub, I could smell bad meat. I took off the turkey and smelled it, and that was definitely the culprit. The ham didn’t taste fresh either. Even the chips, which were two months from their “best-by” date, were hard and stale tasting. So much for my $13 meal that ended up in the trash. I called the store to let the guy know about the turkey, and he was no help at all. He didn’t even talk, he just had me sitting on the phone while he was doing whatever, so I just hung up. I don’t know what’s happened with all the Subway’s because it’s very rare to find one that’s actually good anymore. This location has been added to the “no good and don’t go back again” list. And, I better not get sick off of their bad meats, or I’ll be reporting them to the Health Dept.
Food: 1
Service: 1
Don't use their app, your better off going in and ordering. Asking for extra on anything doesn't happen. Even with a tip no good.
Atmosphere: 5
Food: 1
Service: 3
A employee or manager (not sure who I spoke to)went above and beyond to contact door dash and get me my order after I experienced issues with the app. Thank you so much ! I appreciate the excellent guest experience and will be back :)
I tried subway for the first time the other day through doordash (I know it's weird I have never had it), my sub came from this location on doordash and it was so delicious I loved it! Knowing that sub came from this location I went there today and again it was fantastic! Not sure I even want to try another location. The younger blonde girl that took care of me today was very polite and efficient! Great service and food from this location! And it's very clean! :)Update 11-26-23Amy is THE BEST sandwich artist!!! Thank you Amy! My sub was fantastic!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Chicken
I tried subway for the first time the other day through doordash (I know it's weird I have never had it), my sub came from this location on doordash and it was so delicious I loved it! Knowing that sub came from this location I went there today and again it was fantastic! Not sure I even want to try another location. The younger blonde girl that took care of me today was very polite and efficient! Great service and food from this location! And it's very clean! :)Update 11-26-23Amy is THE BEST sandwich artist!!! Thank you Amy! My sub was fantastic!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Chicken
I feel this must be said, it is 11/07/2023. Amy and Abby are in this Subway going absolutely berserk. They must have shotgunned Red Bulls to wash down some adderall the way they were focused in on these sandwiches. Online orders and in store orders were falling in and I got 2 fire sandwiches. They are ARTISTS. I was on the brink of starvation so these blessed were very appreciated.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Quick bite
Atmosphere: 5
Food: 5
Service: 5
The only area subway that takes
Atmosphere: 5
Food: 5
Service: 5
I like the updated menu. They have fresh mozzarella chease and guacamole now. Staff was friendly but seemed bored. Clean tables.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Rotisserie
Great staff! The gentlemen at the counter made one heck of a sandwich! Fresh ingredients, toasted to perfection and store was incredibly clean for how busy they were both times we've been there!
I have grown to hate Subway due to how terrible the quality of the subs have been. I gave this Subway a try and was blown away. I even came back the next day to see if it was a fluke, it was not. The subs were made to perfection. Whomever did the online orders that past couple nights made the subs the correct way. I will be back.
Atmosphere: 5
Food: 5
Service: 5
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