Arrived to captain ds when we where told only the drive through was open. After going through the drive through the girl had a attitude and didn't sound happy she had to do her job.. once we got our food we where missing a item even after waiting for 30+ minutes. I usually don't complain but this was literally horrible service .
Atmosphere: 1
Food: 2
Service: 1
Daniel Setty
I travel to Middletown every other week and this place has become my go-to for a delicious meal. I was afraid they would be closed today because of the snow but they were there with a friendly smile and the best lunch I've had in a while. The 3 ladies working risked their safety to make it to work, and still served their customers like they were family. Thank you š
Atmosphere: 5
Food: 5
Service: 5
brady yeary
Iāve stuck by this location even though itās gone down the hill over the last few years but today was the last straw. Terrible food and worse service. Management needs to address their unprofessional staff and their rude behavior. I recommend making the trip to the Monroe/Tylersville location.
Eric Swartz
Woman working the window seemed glued to her phone while I was at the drive thru. Fries were cold the rest of my food was good.
Food: 5
Service: 2
Morticia13 āMorticia13ā
Understaffed for the amount of business this place does. Food was fast food quality fish. It seemed like it was possibly a franchise that can use whatever fish fillets it wants because the portions were huge but it looked like fish that was filleted and breaded at the store. I have never seen a fast food fish place with these types of fillets before. They were good but not at all what I have ever bought from any other captain d's. The portions were huge though. Drive through took about 30 minutes because 2 ladies were running drive through & the inside & possibly helping in the back as well.
Atmosphere: 4
Food: 4
Service: 4
Darrick Rogers
Cashier was alittle rude because she had about 10 customers in line waiting to order. Maybe she needed a smoke break or something. And the manager just did not have control of her crew at all. Food was delicious once I got it.
Atmosphere: 1
Food: 5
Service: 2
Justin Anaple
We went this Captain d and we thought we will tried the new fried oysters and we got them took them to car the odor off them was horrible. I took them back in and said I would like a refund for 8 dollars and they said you have to call corporate which I did and still didn't get a response from them this is pathetic for eight dollars.DO NOT GET THE FRIED OYSTERS!!! They were rude and unfriendly.
Atmosphere: 1
Food: 1
Service: 1
Jesus Nieves
First time here at this location and got a 4 piece chicken tenders. I love captain ds fish but wanted chicken tonight. I got home and to my surprise I found 2 or 3 black hairs on my chicken and was disappointed. I was hungry and donāt waste food so I ate it anyways. The food and sides were good, just wear hairnets please.
Atmosphere: 5
Food: 4
Service: 5
Brian āMoneyBagsā Barge
Good fish to eat here. Thank you for great customer service, too.
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 4
Service: 4
will byers
Sad excuse for a restaurant. They treat lifelong customers like trash. When this run down restaurant has become the trash. Definitely drive past and hit the chicken and fish restaurant just a few doors down.
Very good experience, Billy went above and beyond for me and my family. Will be returning soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 4 Piece Fish Dinner, Lobster Bites Add-On, Deluxe Seafood Platter, Red Velvet Cake Cheesecake, Fried Okra
Justin
I went in for a interview and there was no one in there but yet I was told by the manager to reschedule my interview wow this is a shame
Sara Smith
It was a bad experience! We placed an online order and when we picked it up, we had several items missing. I had to go back for our cheesecake and when I said we didn't get our macaroni and cheeses, I was told they replaced them with fries. (They didn't because we had very little fries.) It was aggravating because they didn't say anything when I first went inside to get the order (only when I went BACK because they didn't give us our cheesecakes) that they didn't even have macaroni and cheese. Ridiculous and NOT worth the money we spent. Captain D's...ha. This location is more like Captain F's.
Atmosphere: 1
Food: 2
Service: 1
Roger Mays
Clean restaurant. Fish good but service poor. Talked to each other instead of helping customers. Order was wrong and argued that it was right. Then they figured out we were right. Didn't give us our drink cups we had to reach over the counter ourselves.
Atmosphere: 4
Food: 4
Service: 2
Roseann Dietz Dietz
The food was very good and nice and hot. The employees were friendly.
Arrived to captain ds when we where told only the drive through was open. After going through the drive through the girl had a attitude and didn't sound happy she had to do her job.. once we got our food we where missing a item even after waiting for 30+ minutes.
I usually don't complain but this was literally horrible service .
Atmosphere: 1
Food: 2
Service: 1
I travel to Middletown every other week and this place has become my go-to for a delicious meal. I was afraid they would be closed today because of the snow but they were there with a friendly smile and the best lunch I've had in a while. The 3 ladies working risked their safety to make it to work, and still served their customers like they were family. Thank you š
Atmosphere: 5
Food: 5
Service: 5
Iāve stuck by this location even though itās gone down the hill over the last few years but today was the last straw. Terrible food and worse service. Management needs to address their unprofessional staff and their rude behavior. I recommend making the trip to the Monroe/Tylersville location.
Woman working the window seemed glued to her phone while I was at the drive thru. Fries were cold the rest of my food was good.
Food: 5
Service: 2
Understaffed for the amount of business this place does. Food was fast food quality fish. It seemed like it was possibly a franchise that can use whatever fish fillets it wants because the portions were huge but it looked like fish that was filleted and breaded at the store. I have never seen a fast food fish place with these types of fillets before. They were good but not at all what I have ever bought from any other captain d's. The portions were huge though. Drive through took about 30 minutes because 2 ladies were running drive through & the inside & possibly helping in the back as well.
Atmosphere: 4
Food: 4
Service: 4
Cashier was alittle rude because she had about 10 customers in line waiting to order. Maybe she needed a smoke break or something. And the manager just did not have control of her crew at all. Food was delicious once I got it.
Atmosphere: 1
Food: 5
Service: 2
We went this Captain d and we thought we will tried the new fried oysters and we got them took them to car the odor off them was horrible. I took them back in and said I would like a refund for 8 dollars and they said you have to call corporate which I did and still didn't get a response from them this is pathetic for eight dollars.DO NOT GET THE FRIED OYSTERS!!! They were rude and unfriendly.
Atmosphere: 1
Food: 1
Service: 1
First time here at this location and got a 4 piece chicken tenders. I love captain ds fish but wanted chicken tonight. I got home and to my surprise I found 2 or 3 black hairs on my chicken and was disappointed. I was hungry and donāt waste food so I ate it anyways. The food and sides were good, just wear hairnets please.
Atmosphere: 5
Food: 4
Service: 5
Good fish to eat here. Thank you for great customer service, too.
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 4
Service: 4
Sad excuse for a restaurant. They treat lifelong customers like trash. When this run down restaurant has become the trash. Definitely drive past and hit the chicken and fish restaurant just a few doors down.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Very good experience, Billy went above and beyond for me and my family. Will be returning soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 4 Piece Fish Dinner, Lobster Bites Add-On, Deluxe Seafood Platter, Red Velvet Cake Cheesecake, Fried Okra
I went in for a interview and there was no one in there but yet I was told by the manager to reschedule my interview wow this is a shame
It was a bad experience! We placed an online order and when we picked it up, we had several items missing. I had to go back for our cheesecake and when I said we didn't get our macaroni and cheeses, I was told they replaced them with fries. (They didn't because we had very little fries.) It was aggravating because they didn't say anything when I first went inside to get the order (only when I went BACK because they didn't give us our cheesecakes) that they didn't even have macaroni and cheese. Ridiculous and NOT worth the money we spent. Captain D's...ha. This location is more like Captain F's.
Atmosphere: 1
Food: 2
Service: 1
Clean restaurant. Fish good but service poor. Talked to each other instead of helping customers. Order was wrong and argued that it was right. Then they figured out we were right. Didn't give us our drink cups we had to reach over the counter ourselves.
Atmosphere: 4
Food: 4
Service: 2
The food was very good and nice and hot. The employees were friendly.
Atmosphere: 5
Food: 5
Service: 5
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