The young lady who took care of us was awesome!!!!!
Atmosphere: 5
Food: 5
Service: 5
Gabriel Benavides
Worst customer service due to an employee named Chris over an online order that wasn’t made. Refused to make them even after telling him I had proof of purchase.
Contacted store manager, said he would have it taken care of the next day to just let him know when I was headed there. Now I was in contact with said manager the entire step of the way up until I stepped in the front door and asked him to speak too, he instructed me to ask for Chris and tell him to remake the sandwiches at no coast to correct the mistake from day before.
Chris immediately became defensive and say I was yelling at him and when I said I’d let the manager know about his attitude today he then refuse to make sandwiches walked off and went to back to call his manager. Leaving his co worker alone and way behind on orders and explaining to the other customers she was sorry and would get to them asap.
So much more could be said but needless to say I won’t revisit this location for many other reasons now. You should really consider looking into this situation because upon other reviews this is an ongoing problem at this store. Also no one wants to eat in a 90° restaurant…Do better Chris and subway!
Atmosphere: 1
Food: 4
Service: 1
Emily McNabb
I have never in my LIFE witnessed such utterly preposterous and uncalled for unprofessional indecency. A gentleman was in line in front of me and when asked what he wanted, the customer informed him that there was a mixup the day prior and his sandwiches were going to be made today per the manager named Jack, the employee, who's name was Chris that I gathered from the interaction, immediately told the customer to stop yelling at him and to lower his voice. To be absolutely clear, in NO way was this customer loud, rude, or raising his voice in ANY way. The employee Chris was immediately combative with the customer, refused to make the sandwiches and told the other employee to make them (she was an absolute gem and seemed extremely put off by the other employee's behavior) as he stormed off to the back office and yelled that he was calling his manager. Leaving the female employee to fend for herself with a line of people, multiple people waiting for pickup orders who were very frustrated looking, floored by the situation they witnessed, and inquiring about their orders with her, she handled the situation with grace letting them know the order she was going to make everything in, as Chris was I could only assume continuing his absolutely uncalled for tantrum in the back and trying to save his ass with his manager. I refused to stay in line and be met with the same attitude from that employee and I left. That was the worst, most disrespectful experience I have ever witnessed in a professional setting towards a customer. I have been at this location in the past and have witnessed similar attitude from this SAME employee towards customers but always want to give people the benefit of the doubt and chalk it up to them having a bad day. I will not be returning to this location and I hope nobody ever has to be treated this way by this employee, or anybody for that matter. Absolutely uncalled for.
Katie McKee
The subs were great, the people were cool
Atmosphere: 5
Food: 5
Service: 5
Kayla Todd
One of the best subways I've ever seen. Excellent and very quick service not to mention the amazing atmosphere they bring!
Atmosphere: 5
Food: 5
Service: 5
kailyn myers
My favorite subway to go to, the manager is always so nice and welcoming and always makes sure to say hello to every single person who walks through the door! Also Chelsea is always on top of it with making my order and very sweet ! Very awesome experience everytime I go!
Atmosphere: 5
Food: 5
Service: 5
Ana Mendoza
Best sub I have ever had !!!!!
Atmosphere: 5
Food: 5
Service: 5
Rose Byrd
I have had the worst experience with this location the past 2x ordering online. When it says my order is done and I go to pick it up and it’s not made and it takes 30mins after to get your food go else where if you want good service not worth my time or money coming here anymore.
Bentley Barnett
This was some of the best subway I’ve had in years 10/10.
Employee just took my money with gloves on then turn around and made my sandwich🤦♂️ With the same gloves
Atmosphere: 1
Food: 1
Service: 1
Daniel Powers
First time eating at this Subway in about 5 years maybe longer. I haven't eaten much fast food in the last 5 years because I get ebt so there's no point. But also because prices go up and quality goes down.
I got a sub to go by ordering online and picked it up at 11:20 AM 12-18-24. Employees were nice and my food was made in a timely manner although it wasn't finished in the 5-6 minutes it took me to get there, I had to watch them make it.
The food tasted good going down but I found out the hard way that it wasn't good going out. Also I haven't eaten anything else for about 24 hours. About 5-6 hours later, as I am typing this, I have had to poop 3 times in the last 2 hours and my anus is burning but not quite a "burning love".
I recommend trying a different Subway or just staying away from fast food in general. It feels like a fire bomb went off on my ass.
Atmosphere: 4
Food: 2
Service: 3
Abby Hericks
Just picked up my order after ordering online for pickup. I was standing in the store as they were finishing with the order. I requested for the order to be cut into threes seeing I work in a prison and don't always have a lot of time to eat a meal all at once and that way I could keep it refrigerated if I didn't finish. It states it on the paper as well as I said it twice out loud in the store and still was ignored and was cut in half. So I was already annoyed with that. I also asked for extra napkins which was also on the paper and was just pointed to the napkins stand and said "they're over there." I don't understand the point of why what I asked for on my online order was bluntly ignored. Zay was the workers name. To me that's poor customer service and lack of attention. I worked in restaurants for years and just blows my mind on how the lack of customer service is anymore. Probably will go to north verity or towne subway from now on. It wasn't even that busy either.
Atmosphere: 3
Food: 3
Service: 2
Cory Herr
Just picked up my order after ordering online for pickup. I was standing in the store as they were finishing with the order. I requested for the order to be cut into threes seeing I work in a prison and don't always have a lot of time to eat a meal all at once and that way I could keep it refrigerated if I didn't finish. It states it on the paper as well as I said it twice out loud in the store and still was ignored and was cut in half. So I was already annoyed with that. I also asked for extra napkins which was also on the paper and was just pointed to the napkins stand and said "they're over there." I don't understand the point of why what I asked for on my online order was bluntly ignored. Zay was the workers name. To me that's poor customer service and lack of attention. I worked in restaurants for years and just blows my mind on how the lack of customer service is anymore. Probably will go to north verity or towne subway from now on. It wasn't even that busy either.
Atmosphere: 3
Food: 3
Service: 2
Larry Moore
Ordered online, pickup at 5:35 pm, order not ready till 6:15. I will never never ever step foot in Subway again, if hadn't already paid would have left. Beware they don't work on or complete online orders, if there's anyone in line at store!
The young lady who took care of us was awesome!!!!!
Atmosphere: 5
Food: 5
Service: 5
Worst customer service due to an employee named Chris over an online order that wasn’t made. Refused to make them even after telling him I had proof of purchase.
Contacted store manager, said he would have it taken care of the next day to just let him know when I was headed there. Now I was in contact with said manager the entire step of the way up until I stepped in the front door and asked him to speak too, he instructed me to ask for Chris and tell him to remake the sandwiches at no coast to correct the mistake from day before.
Chris immediately became defensive and say I was yelling at him and when I said I’d let the manager know about his attitude today he then refuse to make sandwiches walked off and went to back to call his manager. Leaving his co worker alone and way behind on orders and explaining to the other customers she was sorry and would get to them asap.
So much more could be said but needless to say I won’t revisit this location for many other reasons now. You should really consider looking into this situation because upon other reviews this is an ongoing problem at this store. Also no one wants to eat in a 90° restaurant…Do better Chris and subway!
Atmosphere: 1
Food: 4
Service: 1
I have never in my LIFE witnessed such utterly preposterous and uncalled for unprofessional indecency. A gentleman was in line in front of me and when asked what he wanted, the customer informed him that there was a mixup the day prior and his sandwiches were going to be made today per the manager named Jack, the employee, who's name was Chris that I gathered from the interaction, immediately told the customer to stop yelling at him and to lower his voice. To be absolutely clear, in NO way was this customer loud, rude, or raising his voice in ANY way. The employee Chris was immediately combative with the customer, refused to make the sandwiches and told the other employee to make them (she was an absolute gem and seemed extremely put off by the other employee's behavior) as he stormed off to the back office and yelled that he was calling his manager. Leaving the female employee to fend for herself with a line of people, multiple people waiting for pickup orders who were very frustrated looking, floored by the situation they witnessed, and inquiring about their orders with her, she handled the situation with grace letting them know the order she was going to make everything in, as Chris was I could only assume continuing his absolutely uncalled for tantrum in the back and trying to save his ass with his manager. I refused to stay in line and be met with the same attitude from that employee and I left. That was the worst, most disrespectful experience I have ever witnessed in a professional setting towards a customer. I have been at this location in the past and have witnessed similar attitude from this SAME employee towards customers but always want to give people the benefit of the doubt and chalk it up to them having a bad day. I will not be returning to this location and I hope nobody ever has to be treated this way by this employee, or anybody for that matter. Absolutely uncalled for.
The subs were great, the people were cool
Atmosphere: 5
Food: 5
Service: 5
One of the best subways I've ever seen. Excellent and very quick service not to mention the amazing atmosphere they bring!
Atmosphere: 5
Food: 5
Service: 5
My favorite subway to go to, the manager is always so nice and welcoming and always makes sure to say hello to every single person who walks through the door! Also Chelsea is always on top of it with making my order and very sweet ! Very awesome experience everytime I go!
Atmosphere: 5
Food: 5
Service: 5
Best sub I have ever had !!!!!
Atmosphere: 5
Food: 5
Service: 5
I have had the worst experience with this location the past 2x ordering online. When it says my order is done and I go to pick it up and it’s not made and it takes 30mins after to get your food go else where if you want good service not worth my time or money coming here anymore.
This was some of the best subway I’ve had in years 10/10.
Atmosphere: 5
Food: 5
Service: 5
Fast friendly staff
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Employee just took my money with gloves on then turn around and made my sandwich🤦♂️ With the same gloves
Atmosphere: 1
Food: 1
Service: 1
First time eating at this Subway in about 5 years maybe longer. I haven't eaten much fast food in the last 5 years because I get ebt so there's no point. But also because prices go up and quality goes down.
I got a sub to go by ordering online and picked it up at 11:20 AM 12-18-24. Employees were nice and my food was made in a timely manner although it wasn't finished in the 5-6 minutes it took me to get there, I had to watch them make it.
The food tasted good going down but I found out the hard way that it wasn't good going out. Also I haven't eaten anything else for about 24 hours. About 5-6 hours later, as I am typing this, I have had to poop 3 times in the last 2 hours and my anus is burning but not quite a "burning love".
I recommend trying a different Subway or just staying away from fast food in general. It feels like a fire bomb went off on my ass.
Atmosphere: 4
Food: 2
Service: 3
Just picked up my order after ordering online for pickup. I was standing in the store as they were finishing with the order. I requested for the order to be cut into threes seeing I work in a prison and don't always have a lot of time to eat a meal all at once and that way I could keep it refrigerated if I didn't finish. It states it on the paper as well as I said it twice out loud in the store and still was ignored and was cut in half. So I was already annoyed with that. I also asked for extra napkins which was also on the paper and was just pointed to the napkins stand and said "they're over there." I don't understand the point of why what I asked for on my online order was bluntly ignored. Zay was the workers name. To me that's poor customer service and lack of attention. I worked in restaurants for years and just blows my mind on how the lack of customer service is anymore. Probably will go to north verity or towne subway from now on. It wasn't even that busy either.
Atmosphere: 3
Food: 3
Service: 2
Just picked up my order after ordering online for pickup. I was standing in the store as they were finishing with the order. I requested for the order to be cut into threes seeing I work in a prison and don't always have a lot of time to eat a meal all at once and that way I could keep it refrigerated if I didn't finish. It states it on the paper as well as I said it twice out loud in the store and still was ignored and was cut in half. So I was already annoyed with that. I also asked for extra napkins which was also on the paper and was just pointed to the napkins stand and said "they're over there." I don't understand the point of why what I asked for on my online order was bluntly ignored. Zay was the workers name. To me that's poor customer service and lack of attention. I worked in restaurants for years and just blows my mind on how the lack of customer service is anymore. Probably will go to north verity or towne subway from now on. It wasn't even that busy either.
Atmosphere: 3
Food: 3
Service: 2
Ordered online, pickup at 5:35 pm, order not ready till 6:15. I will never never ever step foot in Subway again, if hadn't already paid would have left. Beware they don't work on or complete online orders, if there's anyone in line at store!
Atmosphere: 2
Food: 3
Service: 1
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