Johnson's Real Ice Cream, New Albany

Luke welcomed us in and gave us several tastes to help us decide which flavor to choose. He was efficient and friendly. The ice cream was creamy and delicious! We were excited to find several dairy free options. The store is clean, bright and cheerful. First time tonight, but we will return.

I kept seeing this place listed on the Ohio ice cream trail and voted one of the best, but there isn't one near where I live. We passed one today and had to stop to see what the hype was about. Not only can I say its worth all the hype and more, it has put my previous favorite to shame. The selection was amazing and I had a hard time trying to narrow down my choices. So many delicious flavors to choose from. I ended up with a scoop of butterscotch toffee and a scoop of cinnamon. I thought I was going to hurt myself between the speed of shoveling it in and my eyes rolling to the back of my head. My husband had the banana cream pie, which tasted just like the pie, and Columbus crunch. He loved both. My daughter had mint chocolate chip and cookie dough and can't choose a favorite between the two.
Make this place a destination. You won't regret it.

Went there for the first time. We tried the butter pecan and birthday cake! Both were absolutely delicious and staff was friendly!

Delicious ice cream in a huge assortment of flavors.

I have had ice cream before that just taste like any others. THIS ice cream though!!!! Doesn’t taste like anything I’ve had before. Best place ever

Really good ice cream. Google takes you to the right building but you have to walk around to find it.

Real Ice Cream and good selection with good service

Great ice cream, fast service. Space to sit inside and outside. Lots of parking. Many different flavors, available to go and cakes as well.

We just had brunch at a nearby cafe and passed by the sign so I thought to come by and try it out. Although there are signs on Main Street, the shop itself is located at the back of the building by the carpark.
Aside from the scoops, they also sell ice cream cakes and tubs to take home. The store does have seating inside but I opted for eating on the go.
I grabbed the buckeye fever, which was a chocolate and peanut butter flavored ice cream. It was nice. In hindsight, I should have asked to try the different flavours to pick out something I would have enjoyed more.

Atmosphere: 4

Food: 4

Service: 4

Pumpkin spice seasonal scoop was one of the best options they have!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Single Scoop

Excellent service!
Chocolate Peanut Butter!
Ask for Dylan!

Atmosphere: 5

Food: 5

Service: 5

Always crave Johnson’s when we’re in the area! We’ve eaten at a few different locations but the New Albany store is our usual haunt. There’s a nice patio nearby. I’ve gotten the Blue Sky with a waffle cone the last couple times and really enjoy it. Service is always exceptional!

Atmosphere: 5

Food: 5

Service: 5

It was impressive to see such a strong work ethic among the younger staff. Their professionalism and kindness made my visit memorable. I experienced excellent service and had a wonderful experience! The bonus was the delicious cinnamon flavor!

Atmosphere: 5

Food: 5

Service: 5

Customer service is absolutely horrific. If I could give my experience a zero I would. When we walked in to order the kids behind the counter were less than helpful even after mentioning it was our first time in. The girl behind the counter was beyond rude and paid no attention while we ordered. She was more worried about taking a picture of her friend that walked in for her story, than taking our order correctly. She showed blatant disregard for us and it was extremely off putting. I had to repeat my order back to her almost 10 times since she wasn’t paying attention each time I told her. Then, to top off this horrific experience the portion sizes were minuscule and one of the items in our order wasn’t even correct. Very disappointing and would not recommend if you want to be treated like a respected and valued customer.

Service: 1

So many choices! It was hard to decide, but I opted for peanut butter chocolate. It was super flavorful, with big ribbons of soft peanut butter in a creamy smooth chocolate ice cream. Put it in a chocolate dipped waffle cone (which was one of the best waffle cones I have ever had!) and it is heavenly!

Atmosphere: 5

Food: 5

Service: 5