I went to try one of the new fall drinks. I had my daughter on the phone who was telling me the drinks . The cashier was rushing me through my order and ordered the wrong drink. He thought he knew which drink i wanted but didn’t. When I got the drinks, they were disgusting! I asked for them to remake the drinks and he refused! He then gave me the wrong number to call the manager. I was so embarrassed and upset. He gave me a refund but refused to just make the correct drink. I’m very disappointed in him and this whole situation. In this area and store, the treatment of people have been so terrible, it puts a bad taste in my mouth for Norwood.
Atmosphere: 1
Food: 1
Service: 1
Morgan Moore
If I could give 0 stars number one there are no signs telling anyone that they apparently dont accept cash I dont see how you can literally just turn down. Cash when I asked for a manager they said quote we dont have management so apparently no management and no cash registers hmmmmmm?
Service: 1
Grace Furtwengler
Constantly understaffed and long waits. I ordered on the app and waited for almost 20 minutes and finally asked if they received my order and they said ordering through the app doesn’t work. So I wasted my time and money and had to wait forever on customer service to get my money back.
Chris M
We visited this place five days in a row during our Cincinnati trip. The gentleman at the counter was unpleasant and occasionally rude while taking orders. In contrast, the two women who served us later were an absolute delight. The male counter staff needs training in customer service, as he appeared unfriendly and disinterested, especially in a student-heavy area. While the women did an excellent job, we wouldn’t recommend this place overall.
Atmosphere: 1
Food: 1
Service: 1
Cierra May
Awesome service and great drinks
anon
i ordered the impossible sandwich, i can’t eat meat due to religion, and was given the sausage egg and cheese, luckily i realized but am still confused how this happened (the bag clearly stated my name and the correct sandwich, i didn’t just grab the wrong bag)
Inbox Full
Mobile orders only should be a crime .. I shouldn’t have to share my data with star bucks or a third party to place an order . Every time you sign up for a new service like this you risk your privacy and safety ..this is thirsty , and predatory .
Jasmine Gadison
Completely understaff and doesn’t move with any urgency
Atmosphere: 4
Food: 4
Service: 2
Ruthie Serger
The older man who works here is not kind! He had a complete disregard for my serious food allergies. Here is a picture of strange particles in my drink (probably something I am allergic to). He was very unkind and I saw him yelling at his workers too :/ even the nicest worker I've ever met!! :(
Dietary restrictions: None lol
Atmosphere: 1
Food: 1
Service: 1
Marshey Hodge
Sanaa was on the barista bar knocking orders down! Love that girl!
Service quality deteriorated significantly. Especially the cashier.
Atmosphere: 4
Food: 4
Service: 1
Mikayla Wallace
The person who took my order was not pleasant at all. My birthday drink wasn’t showing up in my app despite it being my birthday, my birthday being in the app, and the countless purchases I’ve made in the past year. When I asked about it all they could tell me was that I “didn’t have a birthday drink” and when I asked why, they gave no further explanation. He then proceeded to honor it anyway, or so I thought. He actually used 200 of my stars without telling me or asking me. Service was also very slow. Would not go here again.
Service: 1
Demond Daniels
Ordered our drinks at 9:10. Seen multiple people come in after us and order drinks. That all recieved their drinks before us. Did not receive our drinks until almost 1100. Will never come here again.
Maco Hunter
Ordered a latte and got black coffee with milk in it.When the owner doesn’t know how to perform basic job functions, it reflects very poorly on the
I went to try one of the new fall drinks. I had my daughter on the phone who was telling me the drinks . The cashier was rushing me through my order and ordered the wrong drink. He thought he knew which drink i wanted but didn’t. When I got the drinks, they were disgusting! I asked for them to remake the drinks and he refused! He then gave me the wrong number to call the manager. I was so embarrassed and upset. He gave me a refund but refused to just make the correct drink. I’m very disappointed in him and this whole situation. In this area and store, the treatment of people have been so terrible, it puts a bad taste in my mouth for Norwood.
Atmosphere: 1
Food: 1
Service: 1
If I could give 0 stars number one there are no signs telling anyone that they apparently dont accept cash I dont see how you can literally just turn down. Cash when I asked for a manager they said quote we dont have management so apparently no management and no cash registers hmmmmmm?
Service: 1
Constantly understaffed and long waits. I ordered on the app and waited for almost 20 minutes and finally asked if they received my order and they said ordering through the app doesn’t work. So I wasted my time and money and had to wait forever on customer service to get my money back.
We visited this place five days in a row during our Cincinnati trip. The gentleman at the counter was unpleasant and occasionally rude while taking orders. In contrast, the two women who served us later were an absolute delight. The male counter staff needs training in customer service, as he appeared unfriendly and disinterested, especially in a student-heavy area. While the women did an excellent job, we wouldn’t recommend this place overall.
Atmosphere: 1
Food: 1
Service: 1
Awesome service and great drinks
i ordered the impossible sandwich, i can’t eat meat due to religion, and was given the sausage egg and cheese, luckily i realized but am still confused how this happened (the bag clearly stated my name and the correct sandwich, i didn’t just grab the wrong bag)
Mobile orders only should be a crime .. I shouldn’t have to share my data with star bucks or a third party to place an order . Every time you sign up for a new service like this you risk your privacy and safety ..this is thirsty , and predatory .
Completely understaff and doesn’t move with any urgency
Atmosphere: 4
Food: 4
Service: 2
The older man who works here is not kind! He had a complete disregard for my serious food allergies. Here is a picture of strange particles in my drink (probably something I am allergic to). He was very unkind and I saw him yelling at his workers too :/ even the nicest worker I've ever met!! :(
Dietary restrictions: None lol
Atmosphere: 1
Food: 1
Service: 1
Sanaa was on the barista bar knocking orders down! Love that girl!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Service quality deteriorated significantly. Especially the cashier.
Atmosphere: 4
Food: 4
Service: 1
The person who took my order was not pleasant at all. My birthday drink wasn’t showing up in my app despite it being my birthday, my birthday being in the app, and the countless purchases I’ve made in the past year. When I asked about it all they could tell me was that I “didn’t have a birthday drink” and when I asked why, they gave no further explanation. He then proceeded to honor it anyway, or so I thought. He actually used 200 of my stars without telling me or asking me. Service was also very slow. Would not go here again.
Service: 1
Ordered our drinks at 9:10. Seen multiple people come in after us and order drinks. That all recieved their drinks before us. Did not receive our drinks until almost 1100. Will never come here again.
Ordered a latte and got black coffee with milk in it.When the owner doesn’t know how to perform basic job functions, it reflects very poorly on the
Atmosphere: 1
Food: 1
Service: 1
The coco cookie crunch is
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Caramel Ribbon Cruch
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