We visited this place five days in a row during our Cincinnati trip. The gentleman at the counter was unpleasant and occasionally rude while taking orders. In contrast, the two women who served us later were an absolute delight. The male counter staff needs training in customer service, as he appeared unfriendly and disinterested, especially in a student-heavy area. While the women did an excellent job, we wouldn’t recommend this place overall.
Cierra May
Awesome service and great drinks
anon
i ordered the impossible sandwich, i can’t eat meat due to religion, and was given the sausage egg and cheese, luckily i realized but am still confused how this happened (the bag clearly stated my name and the correct sandwich, i didn’t just grab the wrong bag)
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Mobile orders only should be a crime .. I shouldn’t have to share my data with star bucks or a third party to place an order . Every time you sign up for a new service like this you risk your privacy and safety ..this is thirsty , and predatory .
Jasmine Gadison
Completely understaff and doesn’t move with any urgency
Atmosphere: 4
Food: 4
Service: 2
Ruthie Serger
The older man who works here is not kind! He had a complete disregard for my serious food allergies. Here is a picture of strange particles in my drink (probably something I am allergic to). He was very unkind and I saw him yelling at his workers too :/ even the nicest worker I've ever met!! :(
Dietary restrictions: None lol
Atmosphere: 1
Food: 1
Service: 1
Marshey Hodge
Sanaa was on the barista bar knocking orders down! Love that girl!
Atmosphere: 5
Food: 5
Service: 5
Leon Yang
Service quality deteriorated significantly. Especially the cashier.
Atmosphere: 4
Food: 4
Service: 1
Mikayla Wallace
The person who took my order was not pleasant at all. My birthday drink wasn’t showing up in my app despite it being my birthday, my birthday being in the app, and the countless purchases I’ve made in the past year. When I asked about it all they could tell me was that I “didn’t have a birthday drink” and when I asked why, they gave no further explanation. He then proceeded to honor it anyway, or so I thought. He actually used 200 of my stars without telling me or asking me. Service was also very slow. Would not go here again.
Service: 1
Demond Daniels
Ordered our drinks at 9:10. Seen multiple people come in after us and order drinks. That all recieved their drinks before us. Did not receive our drinks until almost 1100. Will never come here again.
Ordered a latte and got black coffee with milk in it.When the owner doesn’t know how to perform basic job functions, it reflects very poorly on the
Atmosphere: 1
Food: 1
Service: 1
John Pope
The coco cookie crunch is
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Caramel Ribbon Cruch
Eva
Usually I am given a decent service but this morning while I was giving my order, the employee began to judge my order and when I asked for a grilled cheese she responded in a condescending manner "isn't a bit early for a grilled cheese", looked at her watch, told me the time, and tried to shame me for my order remarking that she would never eat something like that in the morning, and grudgingly prepared my order. It made me feel shamed and disgusted and I had trouble enjoying my coffee and sandwich when I was finally given my order. Please do not ever shame your customers when ordering, do not opinionate or embarass them into changing their mind/order. Who knows if someone is trying to improve their relationship with food, that is not your place to speak.
Atmosphere: 2
Food: 3
Service: 2
Claudia
They did not have multiple food items that I had ordered though, the staff was extremely apologetic and substituted my items.
We visited this place five days in a row during our Cincinnati trip. The gentleman at the counter was unpleasant and occasionally rude while taking orders. In contrast, the two women who served us later were an absolute delight. The male counter staff needs training in customer service, as he appeared unfriendly and disinterested, especially in a student-heavy area. While the women did an excellent job, we wouldn’t recommend this place overall.
Awesome service and great drinks
i ordered the impossible sandwich, i can’t eat meat due to religion, and was given the sausage egg and cheese, luckily i realized but am still confused how this happened (the bag clearly stated my name and the correct sandwich, i didn’t just grab the wrong bag)
Mobile orders only should be a crime .. I shouldn’t have to share my data with star bucks or a third party to place an order . Every time you sign up for a new service like this you risk your privacy and safety ..this is thirsty , and predatory .
Completely understaff and doesn’t move with any urgency
Atmosphere: 4
Food: 4
Service: 2
The older man who works here is not kind! He had a complete disregard for my serious food allergies. Here is a picture of strange particles in my drink (probably something I am allergic to). He was very unkind and I saw him yelling at his workers too :/ even the nicest worker I've ever met!! :(
Dietary restrictions: None lol
Atmosphere: 1
Food: 1
Service: 1
Sanaa was on the barista bar knocking orders down! Love that girl!
Atmosphere: 5
Food: 5
Service: 5
Service quality deteriorated significantly. Especially the cashier.
Atmosphere: 4
Food: 4
Service: 1
The person who took my order was not pleasant at all. My birthday drink wasn’t showing up in my app despite it being my birthday, my birthday being in the app, and the countless purchases I’ve made in the past year. When I asked about it all they could tell me was that I “didn’t have a birthday drink” and when I asked why, they gave no further explanation. He then proceeded to honor it anyway, or so I thought. He actually used 200 of my stars without telling me or asking me. Service was also very slow. Would not go here again.
Service: 1
Ordered our drinks at 9:10. Seen multiple people come in after us and order drinks. That all recieved their drinks before us. Did not receive our drinks until almost 1100. Will never come here again.
Restaurantji Recommends
Ordered a latte and got black coffee with milk in it.When the owner doesn’t know how to perform basic job functions, it reflects very poorly on the
Atmosphere: 1
Food: 1
Service: 1
The coco cookie crunch is
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Caramel Ribbon Cruch
Usually I am given a decent service but this morning while I was giving my order, the employee began to judge my order and when I asked for a grilled cheese she responded in a condescending manner "isn't a bit early for a grilled cheese", looked at her watch, told me the time, and tried to shame me for my order remarking that she would never eat something like that in the morning, and grudgingly prepared my order. It made me feel shamed and disgusted and I had trouble enjoying my coffee and sandwich when I was finally given my order. Please do not ever shame your customers when ordering, do not opinionate or embarass them into changing their mind/order. Who knows if someone is trying to improve their relationship with food, that is not your place to speak.
Atmosphere: 2
Food: 3
Service: 2
They did not have multiple food items that I had ordered though, the staff was extremely apologetic and substituted my items.
Atmosphere: 4
Food: 3
Service: 5
Got a tea with the tea bags busted
Atmosphere: 2
Food: 1
Service: 2
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