No bowls at 5:10 PM on a Sunday! Thats terrible service! Chipotle should never be out of bowls! š
Atmosphere: 1
Food: 1
Service: 1
Karl Jamison
The most disgusting chipotle you could possibly walk into. Food is lukewarm and stale chips. Nitrogen in the pop machines is too high.
Atmosphere: 1
Food: 2
Service: 3
Erick Mata
I had a disappointing dinner experience with my family at this restaurant. The manager used inappropriate language and reprimanded my children for disposing of trash incorrectly. The klitchen was also found to be very dirty. Plus other girls that work in the kitchen talking nasty stuff
Atmosphere: 1
Service: 1
Steven Silvestro
I ordered a burrito on the app and paid extra for double meat. I got two squares of chicken and the barbacoa was nowhere to be found. What a joke.
Food: 1
Travis Thomas
No white rice , no steak , the tables were ALL GROSS , the trash was overflowing into the floor
Will not ever go to this location again
Atmosphere: 1
Food: 1
Service: 1
Aaron Lindsey
I keep giving this place a shot. Ran out of rice last week and turned down a full line. Said it would be an hour late.
Atmosphere: 1
Food: 3
Service: 1
J P
I've been avoiding Chipotle in Painesville purely due to the reviews here on Google, but we're surrounded by so many unhealthy fast food options that I decided to give it a try. The ordering experience online was super easy. The food was ready when I arrived, and the food was pretty dang good for under $11.
Atmosphere: 5
Food: 5
Service: 5
jonathan leggett
Iāve tried to give this location the benefit of the doubt but has yet to improve from always being out of items constantly like rice, meats,veggies , utensils etc. to having bad staff. I truly think this is the worst location in lake county Iāll travel farther to just go else wherever because itās just waste of time, money and fuel to go to this location.
Atmosphere: 1
Food: 1
Service: 1
Heather Snetsinger
Missing chips, cold food, missing ingredients from my bowl. The DoorDasher has to ask it be remade because it was leaking. I will never eat at this location again Iāve had bad experiences previously but tried it one more time. Will be the last.
Food: 2
Service: 2
Jacob Banker
This is probably the worst food I have ever gotten from a Chipotle. The food is ice cold. It is almost like it was yesterday's steak. Paid for extra steak. And they gave me what looks to be, half a scoop. My order was placed online. Do not go here!!!!
Rude undertrained staff, can't even roll a burrito correctly
Atmosphere: 1
Food: 1
Service: 1
Liz J
Update****
Last visit we found the peel of a red onion in our chips and the stem of an avocado in our guacamole.
I hesitate whenever we want Chipotle to visit this location and it doesn't seem to get any better.
First review:
Very busy and orders took a long time. Food was not available at time of order.
Atmosphere: 3
Food: 3
Service: 3
Alex Cranmer
Iām 0/2 on this location. $9 for a burrito bowl with five pieces of chicken and undercooked, grainy rice. Iāll never come back - thereās too much good Mexican food in Painesville to settle for this!
Atmosphere: 3
Food: 1
Service: 3
Brittany Dryer
This is the worst chipotle Iāve ever been too. They were out of a lot of things, extremely dirty, chicken was burnt and the rice was hard. 0/5
Atmosphere: 1
Food: 1
Service: 1
Matthew Becker
This Chipotle is awful, completely unprofessional and has no sense for customer service. Ordered online through the Chipotle app for delivery, and when you do that you pay digital service fees, delivery fees and a tip for the driver. It comes out to about $8 more plus the elevated price per entree. Iām all good with that. However, the food that was delivered was wrong (someone elseās order). Chipotle doesnāt allow you to call a customer service number (smartā¦), so everything has to be communicated through the app (which never works properly), so I had to drive to the location to explain the issues.
I was immediately met with attitude from the employees even though all I wanted was my food made correctly and a refund for the digital service, delivery and tip for the driver. I was asked to throw away the food I brought back myself; which I did. I was told that I canāt get refunded any of those fees and that the drivers tip was āmy decisionā (so you shouldnāt tip your driver?). The āmanagerā doesnāt know anything about customer service and both her and the employees make you feel like youāre in the wrong.
I was given a āfree chips and quesoā card, even though the āmanagerā said it was a free entree. What a joke. Never ordering from Chipotle again. What a trash organization.
No bowls at 5:10 PM on a Sunday! Thats terrible service! Chipotle should never be out of bowls! š
Atmosphere: 1
Food: 1
Service: 1
The most disgusting chipotle you could possibly walk into. Food is lukewarm and stale chips. Nitrogen in the pop machines is too high.
Atmosphere: 1
Food: 2
Service: 3
I had a disappointing dinner experience with my family at this restaurant. The manager used inappropriate language and reprimanded my children for disposing of trash incorrectly. The klitchen was also found to be very dirty. Plus other girls that work in the kitchen talking nasty stuff
Atmosphere: 1
Service: 1
I ordered a burrito on the app and paid extra for double meat. I got two squares of chicken and the barbacoa was nowhere to be found. What a joke.
Food: 1
No white rice , no steak , the tables were ALL GROSS , the trash was overflowing into the floor
Will not ever go to this location again
Atmosphere: 1
Food: 1
Service: 1
I keep giving this place a shot. Ran out of rice last week and turned down a full line. Said it would be an hour late.
Atmosphere: 1
Food: 3
Service: 1
I've been avoiding Chipotle in Painesville purely due to the reviews here on Google, but we're surrounded by so many unhealthy fast food options that I decided to give it a try. The ordering experience online was super easy. The food was ready when I arrived, and the food was pretty dang good for under $11.
Atmosphere: 5
Food: 5
Service: 5
Iāve tried to give this location the benefit of the doubt but has yet to improve from always being out of items constantly like rice, meats,veggies , utensils etc. to having bad staff. I truly think this is the worst location in lake county Iāll travel farther to just go else wherever because itās just waste of time, money and fuel to go to this location.
Atmosphere: 1
Food: 1
Service: 1
Missing chips, cold food, missing ingredients from my bowl. The DoorDasher has to ask it be remade because it was leaking.
I will never eat at this location again Iāve had bad experiences previously but tried it one more time. Will be the last.
Food: 2
Service: 2
This is probably the worst food I have ever gotten from a Chipotle. The food is ice cold. It is almost like it was yesterday's steak. Paid for extra steak. And they gave me what looks to be, half a scoop. My order was placed online. Do not go here!!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Rude undertrained staff, can't even roll a burrito correctly
Atmosphere: 1
Food: 1
Service: 1
Update****
Last visit we found the peel of a red onion in our chips and the stem of an avocado in our guacamole.
I hesitate whenever we want Chipotle to visit this location and it doesn't seem to get any better.
First review:
Very busy and orders took a long time. Food was not available at time of order.
Atmosphere: 3
Food: 3
Service: 3
Iām 0/2 on this location. $9 for a burrito bowl with five pieces of chicken and undercooked, grainy rice. Iāll never come back - thereās too much good Mexican food in Painesville to settle for this!
Atmosphere: 3
Food: 1
Service: 3
This is the worst chipotle Iāve ever been too. They were out of a lot of things, extremely dirty, chicken was burnt and the rice was hard. 0/5
Atmosphere: 1
Food: 1
Service: 1
This Chipotle is awful, completely unprofessional and has no sense for customer service. Ordered online through the Chipotle app for delivery, and when you do that you pay digital service fees, delivery fees and a tip for the driver. It comes out to about $8 more plus the elevated price per entree. Iām all good with that. However, the food that was delivered was wrong (someone elseās order). Chipotle doesnāt allow you to call a customer service number (smartā¦), so everything has to be communicated through the app (which never works properly), so I had to drive to the location to explain the issues.
I was immediately met with attitude from the employees even though all I wanted was my food made correctly and a refund for the digital service, delivery and tip for the driver. I was asked to throw away the food I brought back myself; which I did. I was told that I canāt get refunded any of those fees and that the drivers tip was āmy decisionā (so you shouldnāt tip your driver?). The āmanagerā doesnāt know anything about customer service and both her and the employees make you feel like youāre in the wrong.
I was given a āfree chips and quesoā card, even though the āmanagerā said it was a free entree. What a joke. Never ordering from Chipotle again. What a trash organization.
Atmosphere: 1
Food: 1
Service: 1
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