Giant eagle made a mistake (who doesn’t, we are all human) but I want to give the manager of the hot foods department a huge shoutout because he made it right and really took care of me. That’s fantastic customer service. I shop at this giant eagle every single week and I will continue! Thank you 😊
Melissa Ann Simpson
This used to be the best giant eagle, I don't know who is doing their ordering now but they stopped getting a lot of organic foods.They can't say it's because of availability because it's not.
Melissa Ann Simpson
This used to be the best giant eagle, I don't know who is doing their ordering now but they stopped getting a lot of organic foods.They can't say it's because of availability because it's not.
Marissa Ward
This was the $30 Christmas tree “cake” we received for my sons Christmas party at school. I’m assuming it tasted fine, however, the class could’ve decorated a better cake themselves.
Scherrie James
Messed up my cake order completely.
Josh Davison
Purchased roses for my girlfriend tonight while she went in to pick-up some dessert. I checked out at the customer service booth and went to leave, but was promptly stopped at the door by a woman with a bad attitude and two cart return workers who accused me of theft and demanded to see proof of purchase. The woman had literally walked past me while I was checking out. I hope you three felt more embarrassed than I was over the scene you created. Had I been a "Karen," I might have complained to your manager about it.
Josh Davison
Purchased roses for my girlfriend tonight while she went in to pick-up some dessert. I checked out at the customer service booth and went to leave, but was promptly stopped at the door by a woman with a bad attitude and two cart return workers who accused me of theft and demanded to see proof of purchase. The woman had literally walked past me while I was checking out. I hope you three felt more embarrassed than I was over the scene you created.
Had I been a "Karen," I might have complained to your manager about it.
Kay Lynn
Cashier was very rude. She berated me for how I unloaded my items onto the conveyor belt, when it was already pretty organized. Then she had the audacity to ask ME to bag.
Jennifer Lynn Keller
This location always seems well kept. Their staff has always been kind if I asked a question, and lines aren't usually long.
Sarah Thompson
We purchased a cassata cake yesterday and when I opened the box, the top half was sliding off the bottom. These cakes are notoriously difficult so that is why this didn't receive 0 stars. It's semi-forgiveable. Then, I noticed the frosting wasn't whipped cream frosting, which is the only real way to make a legit cassata, and the purchaser said that when she ordered, the baker person indicating that this is how they are traditionally made, which is incorrect. We ate the cake and though the taste was good, because all cake taste good, this was not a good cassata cake. There was barely any custard with the strawberries, the whipped cream was not good as it was buttercream, and the cake was falling apart. Only positive is that the cake itself was moist and had a good taste. I'd rather travel to CLE than order a cake from here again.
Nice and clean. Staff can improve with more training and giving better customer service . Other than that a good shopping experience. I would recommend.
Karen Kurzhals
I never went here. I just walked through to get to the groceries at Giant Eagle. I'm gluten free. They don't have any gluten free bakery goods there. If they did, I might buy something.
Theresa Weiss
Rotten carrots. Unacceptable
Deanna Frey
while shopping here yesterday I had a grandmal siezure and I cannot thank everyone enough for getting me help such an amazing staff and customers, you all saved my life and im so grateful
Giant eagle made a mistake (who doesn’t, we are all human) but I want to give the manager of the hot foods department a huge shoutout because he made it right and really took care of me. That’s fantastic customer service. I shop at this giant eagle every single week and I will continue! Thank you 😊
This used to be the best giant eagle, I don't know who is doing their ordering now but they stopped getting a lot of organic foods.They can't say it's because of availability because it's not.
This used to be the best giant eagle, I don't know who is doing their ordering now but they stopped getting a lot of organic foods.They can't say it's because of availability because it's not.
This was the $30 Christmas tree “cake” we received for my sons Christmas party at school. I’m assuming it tasted fine, however, the class could’ve decorated a better cake themselves.
Messed up my cake order completely.
Purchased roses for my girlfriend tonight while she went in to pick-up some dessert. I checked out at the customer service booth and went to leave, but was promptly stopped at the door by a woman with a bad attitude and two cart return workers who accused me of theft and demanded to see proof of purchase. The woman had literally walked past me while I was checking out. I hope you three felt more embarrassed than I was over the scene you created. Had I been a "Karen," I might have complained to your manager about it.
Purchased roses for my girlfriend tonight while she went in to pick-up some dessert. I checked out at the customer service booth and went to leave, but was promptly stopped at the door by a woman with a bad attitude and two cart return workers who accused me of theft and demanded to see proof of purchase. The woman had literally walked past me while I was checking out. I hope you three felt more embarrassed than I was over the scene you created. Had I been a "Karen," I might have complained to your manager about it.
Cashier was very rude. She berated me for how I unloaded my items onto the conveyor belt, when it was already pretty organized. Then she had the audacity to ask ME to bag.
This location always seems well kept. Their staff has always been kind if I asked a question, and lines aren't usually long.
We purchased a cassata cake yesterday and when I opened the box, the top half was sliding off the bottom. These cakes are notoriously difficult so that is why this didn't receive 0 stars. It's semi-forgiveable. Then, I noticed the frosting wasn't whipped cream frosting, which is the only real way to make a legit cassata, and the purchaser said that when she ordered, the baker person indicating that this is how they are traditionally made, which is incorrect. We ate the cake and though the taste was good, because all cake taste good, this was not a good cassata cake. There was barely any custard with the strawberries, the whipped cream was not good as it was buttercream, and the cake was falling apart. Only positive is that the cake itself was moist and had a good taste. I'd rather travel to CLE than order a cake from here again.
Restaurantji Recommends
Good food
Nice and clean. Staff can improve with more training and giving better customer service . Other than that a good shopping experience. I would recommend.
I never went here. I just walked through to get to the groceries at Giant Eagle. I'm gluten free. They don't have any gluten free bakery goods there. If they did, I might buy something.
Rotten carrots. Unacceptable
while shopping here yesterday I had a grandmal siezure and I cannot thank everyone enough for getting me help such an amazing staff and customers, you all saved my life and im so grateful
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