I moved to the Mentor/Painesville area 6 years ago. I was seeing crowds at this restaurant all the time. I finally had the opportunity to go last night. I was extremely disappointed and would not recommend this restaurant to anyone. The first thing I noticed when walking in to the restaurant was the stench. It smelled like a musty grandparents house that desperately needed cleaning. I was expecting a touch of class when looking at menu but there was none. The menu didn't match the website and when I inquired about the scallops I was told they were no longer on the menu. I was again disappointed. One of our salads had a rotten tomato on it. The prime rib lacked flavor around the outside. My baked potato came with nothing on it. Again hugely disappointed. The last thing that left a terrible taste in my mouth was my waitress boxed up my leftovers for me. I would have much rather boxed them up myself. Everyone talks about this place like it is so great. I truly don't see the allure. I will not be coming back ever again for overly priced food that is fair at best.
Wendy Chom
We did carry out after a Soft ball game - best sandwiches! Also attended a Baby shower- room to rent is nice and service and food were great.
Atmosphere: 5
Food: 5
Service: 5
Lisa Derry
Made reservations a few days in advance for dinner and to enjoy a live music venue. When we got there we were told we could grab a table outside. Ended up way in the back corner (barely a view of the band), then waited 15 min for just water/drinks Waitress was very nice and stated she would be back 3 times to take our order. . Never ended up ordering or staying because it was then over 30 minutes till she came back over. It was way understaffed for an event like this! Was looking so forward to it and it was terribly disappointing!
Atmosphere: 2
Service: 1
James
We decided to make reservations for yesterday evening to listen to a great band and enjoy dinner. Only thing disappointing about this event is management who didn’t properly prepare for this evening. Staffing issues and over 30 minute wait time for even a water. Decided to skip dinner and leave. Another long time resident of Painesville won’t be returning. Time for some updates to restore this historic building.
Atmosphere: 3
Food: 1
Service: 1
Duncan Simpson
Nice night for patio, charming.
Atmosphere: 5
Food: 5
Service: 5
John Dobosh
A great classic restaurant with some history and great food!
Atmosphere: 5
Food: 5
Service: 4
Chutney Windham
Always a great time at this Lake County Landmark!
Atmosphere: 3
Food: 5
Service: 5
Megan Zanella
I ordered a filet medium rare, and it came out rare every disappointing
Johnathan Steinbach
The buffet was just ok. Nice to have Silvio make the omlettes for sure, and he even had someone get American cheese for my partner. The biscuits were the best I have had anywhere. I liked the potatoes, but my partner did not. Everything was tasty but not really worth the $20 price. The server and everyone else was quite friendly, and I will probably come back for a special occasion.
mike saracene
Excellent prime rib dinner..... Service is ok.... Lacking in desserts... Only have banana cream pie or something..... Alcohol is good but pricey for size.....
We made an Easter reservation for 12 people at noon. We usually don’t complain or write “bad” reviews about any restaurant, but I just couldn’t let this go. The selection of the food Hellreigels offered was lacking in so many ways for the price they were charging. Not to mention all of the entrees were cold, no flavor, and not much of a selection. Normally Easter brunches have an assortment of desserts. You offered Little Debbie doughnuts, and cookies that were not very appetizing maybe bought from Giant Eagle at the last minute? You did have desserts on your menu that you could order for an additional eight dollars. Needless to say, we had such a bad experience at your establishment. Come on Hellreigels do better, or stop offering an Easter brunch. Thank you.
Daniel Bess
The food is amazing as always and a very special thank you to Jessica for some great recommendations and service !
Kevin Rice
Best prme rib I had in a long time!! Should have 10 stars!!! I will be back!!!
Pat Davis
great food and excellent service.
Daniel Blankschaen
Highly recommended for quality food, service and atmosphere in a historic setting. This is a gem not only for Lake County, but northeast Ohio.
I moved to the Mentor/Painesville area 6 years ago. I was seeing crowds at this restaurant all the time. I finally had the opportunity to go last night. I was extremely disappointed and would not recommend this restaurant to anyone. The first thing I noticed when walking in to the restaurant was the stench. It smelled like a musty grandparents house that desperately needed cleaning. I was expecting a touch of class when looking at menu but there was none. The menu didn't match the website and when I inquired about the scallops I was told they were no longer on the menu. I was again disappointed. One of our salads had a rotten tomato on it. The prime rib lacked flavor around the outside. My baked potato came with nothing on it. Again hugely disappointed. The last thing that left a terrible taste in my mouth was my waitress boxed up my leftovers for me. I would have much rather boxed them up myself. Everyone talks about this place like it is so great. I truly don't see the allure. I will not be coming back ever again for overly priced food that is fair at best.
We did carry out after a Soft ball game - best sandwiches!
Also attended a Baby shower- room to rent is nice and service and food were great.
Atmosphere: 5
Food: 5
Service: 5
Made reservations a few days in advance for dinner and to enjoy a live music venue. When we got there we were told we could grab a table outside. Ended up way in the back corner (barely a view of the band), then waited 15 min for just water/drinks Waitress was very nice and stated she would be back 3 times to take our order. . Never ended up ordering or staying because it was then over 30 minutes till she came back over. It was way understaffed for an event like this! Was looking so forward to it and it was terribly disappointing!
Atmosphere: 2
Service: 1
We decided to make reservations for yesterday evening to listen to a great band and enjoy dinner. Only thing disappointing about this event is management who didn’t properly prepare for this evening. Staffing issues and over 30 minute wait time for even a water. Decided to skip dinner and leave. Another long time resident of Painesville won’t be returning. Time for some updates to restore this historic building.
Atmosphere: 3
Food: 1
Service: 1
Nice night for patio, charming.
Atmosphere: 5
Food: 5
Service: 5
A great classic restaurant with some history and great food!
Atmosphere: 5
Food: 5
Service: 4
Always a great time at this Lake County Landmark!
Atmosphere: 3
Food: 5
Service: 5
I ordered a filet medium rare, and it came out rare every disappointing
The buffet was just ok. Nice to have Silvio make the omlettes for sure, and he even had someone get American cheese for my partner. The biscuits were the best I have had anywhere. I liked the potatoes, but my partner did not. Everything was tasty but not really worth the $20 price. The server and everyone else was quite friendly, and I will probably come back for a special occasion.
Excellent prime rib dinner..... Service is ok.... Lacking in desserts... Only have banana cream pie or something..... Alcohol is good but pricey for size.....
Restaurantji Recommends
We made an Easter reservation for 12 people at noon. We usually don’t complain or write “bad” reviews about any restaurant, but I just couldn’t let this go. The selection of the food Hellreigels offered was lacking in so many ways for the price they were charging. Not to mention all of the entrees were cold, no flavor, and not much of a selection. Normally Easter brunches have an assortment of desserts. You offered Little Debbie doughnuts, and cookies that were not very appetizing maybe bought from Giant Eagle at the last minute? You did have desserts on your menu that you could order for an additional eight dollars. Needless to say, we had such a bad experience at your establishment. Come on Hellreigels do better, or stop offering an Easter brunch. Thank you.
The food is amazing as always and a very special thank you to Jessica for some great recommendations and service !
Best prme rib I had in a long time!! Should have 10 stars!!! I will be back!!!
great food and excellent service.
Highly recommended for quality food, service and atmosphere in a historic setting. This is a gem not only for Lake County, but northeast Ohio.
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