Tyler just took my order an hour before close, I work nights so I’m usually that guy unfortunately, But Tyler was super cool very attentive took my spacific order with patience and an over all happy go lucky guy and I wouldn’t be surprised if he turned this place around if it was bad before. I hope they pay him more than the avg employee for going above and beyond.
Atmosphere: 5
Food: 5
Service: 5
mike jones
I love coming to this restaurant it is far as the best great customer service,friendly workers,ms.cheryl,ms.kim also the general manager names Ashley is the best to run this restaurant,very clean
Atmosphere: 5
Food: 5
Service: 5
John N (Johnny Number 5)
Drove around the building to get in line. I could see one car sitting at the window. Pulled up to the speaker and was immediately told one minute please. I waited over two minutes and nothing. I left. Same car was still at the window. Absolutely no one else anywhere. No cars in parking lot. No truck being unloaded. Nothing going on. You'd think they could help two customers. If customer service sucks this much i didn't even want to try the food. No wonder the Arby's down the street closed. Same owner, same poor customer experience. I'd recommend you visit one of the other local businesses with excellent customer service. DQ, Bylo Gyro, Charleys... Anyone of them will treat you well.
Service: 1
dman13091
Great and speedy service at this location! Connor, who was working the drive-thru, was super friendly and was very helpful when I was having issues with my gift card.
We don’t have many late night options, but it’s good to know that you can rely on this Arbys!
Food: 5
Service: 5
Bryan Channell
I definitely felt a positive vibe going to this Arby's at 8:20 at night after I worked all day for about 14 hours explaining what happened at a different Arby's about a manager cussing me out about fixing my order. Not even asking for a refund because their employees were too stoned to understand that. I said a side of cheddar after I ordered my fries and they put cheddar in my sandwich which is not what I was asking for. Otherwise it would have said cheddar when I ordered the sandwich and then they asked for fries. I wouldn't have said cheddar after it. I said a side of cheddar. I told him it's on video. I have a bank statement and I have receipt but I couldn't show the receipt to the Ontario Arby's because the manager cussed me out. I wasn't even hungry after that. She was flicking me all through the drive-thru. I went to this Arby's and they just gave me what I ordered for free on the house. Basically to resolve the issue after I complained to Arby's customer service that they said that they could not find the transaction and I even showed the people in the Arby's the 1116 total for when I ordered a number 11 in Ontario, Ohio. I really am going to love and appreciate going and spending my money buying food at this Arby's. Not only that, but it looked very clean inside, very professional. I love the seasonal decorations that they have in the drive-thru window for Christmas and it really inspired me to still believe that there still is good people out there. I hope God blesses this Arby's tremendously and the people that work there with the positive attitudes that they have.
Atmosphere: 5
Food: 5
Service: 5
GuTTer StyLe
I ordered 3 beef and cheddar sandwiches. The staff asked if I wanted sauce during drive through order and again at pickup window. I requested Arby's sauce, both times. In the bag they gave 1 packet for three sandwiches. If your hurting Arbys, you could have told me your sauce RONA profits aren't meeting expectations (I would have paid for enough packets for the items, I ordered). Do yourself and favor check that bag before you pull away, staff here is rationing. Or pick a different Arbys.
Atmosphere: 1
Food: 5
Service: 1
Chris of Cleveland
Connor was above and beyond in his service!
Atmosphere: 5
Food: 5
Service: 5
Dajaun Robinson
Always a great time.
Atmosphere: 5
Food: 5
Service: 5
Aruna Singh
Delicious food
Food: 5
Service: 5
Mario Cargill
Super cool people 💯 the food was fresher than new shoes on'em
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Beef 'N Cheddar, Crinkle Fries Medium
Fries are always cold when received at drive-in window
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Double Roast Beef
Jay Miller
Went on Veterans Day and got a free sandwich. The service was friendly and quick. We had a lovely visit and am planning on coming back for another meal down the line.
Atmosphere: 5
Food: 5
Service: 5
Randall Wade Jr.
The cashier was very helpful and friendly
Food: 4
Service: 5
BUCKEYE BOY
I ordered 2 - 6 piece chicken nugget and was able to fit all 12 pieces in one small fry container. Nuggets had more breading on them then meat in them. Food was cold and tasted like it sat out all day. Absolutely disgusting. They lost my business for ever.
Tyler just took my order an hour before close, I work nights so I’m usually that guy unfortunately,
But Tyler was super cool very attentive took my spacific order with patience and an over all happy go lucky guy and I wouldn’t be surprised if he turned this place around if it was bad before.
I hope they pay him more than the avg employee for going above and beyond.
Atmosphere: 5
Food: 5
Service: 5
I love coming to this restaurant it is far as the best great customer service,friendly workers,ms.cheryl,ms.kim also the general manager names Ashley is the best to run this restaurant,very clean
Atmosphere: 5
Food: 5
Service: 5
Drove around the building to get in line. I could see one car sitting at the window. Pulled up to the speaker and was immediately told one minute please. I waited over two minutes and nothing. I left. Same car was still at the window. Absolutely no one else anywhere. No cars in parking lot. No truck being unloaded. Nothing going on. You'd think they could help two customers. If customer service sucks this much i didn't even want to try the food. No wonder the Arby's down the street closed. Same owner, same poor customer experience.
I'd recommend you visit one of the other local businesses with excellent customer service. DQ, Bylo Gyro, Charleys... Anyone of them will treat you well.
Service: 1
Great and speedy service at this location! Connor, who was working the drive-thru, was super friendly and was very helpful when I was having issues with my gift card.
We don’t have many late night options, but it’s good to know that you can rely on this Arbys!
Food: 5
Service: 5
I definitely felt a positive vibe going to this Arby's at 8:20 at night after I worked all day for about 14 hours explaining what happened at a different Arby's about a manager cussing me out about fixing my order. Not even asking for a refund because their employees were too stoned to understand that. I said a side of cheddar after I ordered my fries and they put cheddar in my sandwich which is not what I was asking for. Otherwise it would have said cheddar when I ordered the sandwich and then they asked for fries. I wouldn't have said cheddar after it. I said a side of cheddar. I told him it's on video. I have a bank statement and I have receipt but I couldn't show the receipt to the Ontario Arby's because the manager cussed me out. I wasn't even hungry after that. She was flicking me all through the drive-thru. I went to this Arby's and they just gave me what I ordered for free on the house. Basically to resolve the issue after I complained to Arby's customer service that they said that they could not find the transaction and I even showed the people in the Arby's the 1116 total for when I ordered a number 11 in Ontario, Ohio. I really am going to love and appreciate going and spending my money buying food at this Arby's. Not only that, but it looked very clean inside, very professional. I love the seasonal decorations that they have in the drive-thru window for Christmas and it really inspired me to still believe that there still is good people out there. I hope God blesses this Arby's tremendously and the people that work there with the positive attitudes that they have.
Atmosphere: 5
Food: 5
Service: 5
I ordered 3 beef and cheddar sandwiches. The staff asked if I wanted sauce during drive through order and again at pickup window. I requested Arby's sauce, both times. In the bag they gave 1 packet for three sandwiches. If your hurting Arbys, you could have told me your sauce RONA profits aren't meeting expectations (I would have paid for enough packets for the items, I ordered). Do yourself and favor check that bag before you pull away, staff here is rationing. Or pick a different Arbys.
Atmosphere: 1
Food: 5
Service: 1
Connor was above and beyond in his service!
Atmosphere: 5
Food: 5
Service: 5
Always a great time.
Atmosphere: 5
Food: 5
Service: 5
Delicious food
Food: 5
Service: 5
Super cool people 💯 the food was fresher than new shoes on'em
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Beef 'N Cheddar, Crinkle Fries Medium
Restaurantji Recommends
Fast service
Food: 5
Service: 5
Fries are always cold when received at drive-in window
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Double Roast Beef
Went on Veterans Day and got a free sandwich. The service was friendly and quick. We had a lovely visit and am planning on coming back for another meal down the line.
Atmosphere: 5
Food: 5
Service: 5
The cashier was very helpful and friendly
Food: 4
Service: 5
I ordered 2 - 6 piece chicken nugget and was able to fit all 12 pieces in one small fry container. Nuggets had more breading on them then meat in them. Food was cold and tasted like it sat out all day. Absolutely disgusting. They lost my business for ever.
Food: 1
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