DQ Grill & Chill Restaurant

This is my Dad and I’s usual lunch meet up spot. Never had any problems before, but today i decided to take my beautiful girlfriend out on a lovely date here and it was almost terrible. When placing our order, the lady was nice. We sat down and then recieved our order, but she says “We need to grab your pretzel sticks”. My girlfriend said she wanted marinara for chz curds so I went up there just to be greeted with attitude from the lady who took our order AND another lady. After that i also was being nice saying how I would save her the trip back to our table and i would wait the 2 mins for my pretzel sticks. After that she rolled her eyes and gave me my pretzel sticks, without my queso tho ? So embarrassed already, i had to go back up there. When i asked for the queso i didn’t get, the original lady who took our order looks at another lady and starts talking shit. Explaining how i said originally how i wanted no sauces and now that i do and they should charge me even tho looking back at my receipt, she didn’t even ring me up correctly, hence why my pretzel sticks weren’t ready. Moral of this experience, As a restaurant worker, it doesn’t take any energy out of our days to be kind, if anything it takes more energy to be an ass. As a customer though, this was disappointing and i’m a person too who spent my money at this place just to be treated rude.

Cashier placed my order then said my order was placed on the same order as my coworkers then brung it out separately then the manger got smart when i asked where my food was instead of explaining that my order was placed with another customer terrible customer service

Atmosphere: 1

Food: 2

Service: 1

Blizzard had some plastic in it. Now I am like an ocean whale with plastic in my belly.

Atmosphere: 3

Food: 1

Service: 3

Went thru the drive thru ordered a chesseburger yesturdays and this morning at 3 am got food poisoning. Never again going here to eat!!!!🤢🤮

Atmosphere: 1

Food: 1

Service: 2

I'm disappointed that you can't order custom cakes online at any DQ in my area.I had to call and describe what design I would like, it was more convenient to design and order my own online. BUT... I am highly satisfied with the way Diana decorated my daughter's cake. It was beautiful .

Food: 4

Service: 5

Awesome workers and great food. Overall good experience

Atmosphere: 3

Food: 4

Service: 4

I was just there tonight, ordered Mocha Moolatte. When I got the order, I confirmed it to the lady if it was mocha and clearly it was not mocha as I’ve been ordering mocha a lot of times and I know the color, and she proceed to say yes that it was mocha but it was not. I assumed she did not know what the mochalatte at all. Because when I tasted it, t’was vanilla. It was a nice crew, but a bit disappointed about giving the wrong order

Atmosphere: 3

Food: 3

Service: 3

Shout out to Katie the manager who did not hesitate for a split second to make things right. This is what you call exceptional customer service. It's only two blizzards Katie but you've given me Faith about customer service! Thank you !!!!

Food: 1

Service: 5

Great place to enjoy some icecream and they even have putt putt/minature golf as well.

We love the mini golf course here!

Poor customer service

Typical Dairy Queen food. Yay Peanut Buster Parfait! But the highlight was the mini golf course. Fun and clean

Food: 5

Service: 5

I was really disappointed with the service. During my last visit, I tried to customize my Ultimate Cookie Blizzard by replacing Nutter Butter with Brownie, but was told it wasn’t possible because it wasn’t a "sauce topping for another sauce topping." We tried again with a different Blizzard, asking to swap chocolate chunks for truffles, but were denied because truffles contain a caramel center, which they considered a sauce. The whole experience was frustrating and didn’t meet my expectations.

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Choco Brownie Extreme Blizzard Treat

Everything was fresh and delicious. Friendly staff and outstanding service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Royal New York Cheesecake Blizzard Treat, Bacon Two Cheese Deluxe Signature Stackburger Combo, Sauced & Tossed Honey BBQ, Chicken Strips

Ordered a chicken burger with onion rings they are really good and service is also good

Atmosphere: 4

Food: 4

Service: 4