Don’t get their grilled cheese, has been burnt and bad for the past 4 times I’ve ordered, tried to give it more chances, very dissatisfied.
Food: 1
Mackenzie Sapp
This place is a mess. It’s run by a bunch of teenagers who were loudly cursing and complaining about customers in the back the whole time. My order was incorrect, and when I pointed it out, they tried to tell me that I "placed my order wrong". The tables were gross and hadn’t been cleaned, even though there were only a few people in the restaurant and it was super slow. On top of that, the cashier charged the guy in front of me for 18 bagels when he only ordered a half dozen. It took her 10 minutes and A LOT of reminders of what he ordered to sort out the refund. Honestly, it seems like a fantastic place to work if you’re a teenager who was forced to get a job, but as a customer? Definitely not worth it.
Atmosphere: 2
Food: 5
Service: 1
Martha Beltz
Why, after more than 6 months of terrible reviews, is this location allowed to remain open? We tried again hoping the fact it was open meant it had improved … no luck … it was worse on every aspect of the experience. I completed the corporate survey … is anyone paying attention?
Atmosphere: 1
Food: 1
Service: 1
Laura Butz
I genuinely don't know how this location remains open. Every two years I try them again and it's the same story - slow service, wrong order, bad food (this location specifically, not Panera as a whole). I'll just let the picture from today's breakfast (which by the way is not what I had ordered) speak for itself while I go clean up the soda that spilled down the inside of my car door/seat because there was so much liquid on top of the lid as they handed it down from the window without an apology or extra napkin.
Atmosphere: 1
Food: 1
Service: 1
Heather Luke
We stopped by at 7pm to get soups. They were out of baguette segments. Like always. So we drove to a different, better location.
Paul Zenk
Good place if you have a coupon and tell them you like to customize your meal ;) Need more staffing. I wait 10 minutes after it's fixed to get someone to get service at the pick up window after waiting 20 minutes from my house.
Phenomenal service. Kevin Lee, our server, was by far the best part of the experience. He was forward, friendly, and offered to help me with my order, as I’d never been before. No coincidence that bad reviews stopped after Kevin started.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Cinnamon Roll
Regina Haft
Not terribly busy right before rush hour in the AM. Love the food!
I have been a customer for several years. This review is not based on a one time event but a patterning have seen over a long period. Panera Bread has been on the decline unfortunately. Expensive food, skimpy portions and nowhere the same taste it used to be. Staff is not so friendly anymore. I hope you are listening. It’s time to survey your customers and bring changes for the good.
Atmosphere: 3
Food: 2
Service: 2
Fred Gardner
Always a good meal at a reasonable cost.
Atmosphere: 5
Food: 5
Service: 5
Karla Rupp
Just an overall disappointing day at Panera. RUDE staff…how can a breakfast establishment be out of breakfast soufflés at 9:20 AM and refuse to make more product?Also, the price has increased significantly. Not a fan of this location and will not return.
Atmosphere: 1
Food: 1
Service: 1
Mark
My wife ordered food in-store, paid for it, waited almost 20 minutes, and then they tell her they are out of everything she ordered after making her wait 20 minutes. No management in store, s#%^ show. We were able to see why this location has a 2.7 rating. Don’t come to this location if you’re craving Panera.
Don’t get their grilled cheese, has been burnt and bad for the past 4 times I’ve ordered, tried to give it more chances, very dissatisfied.
Food: 1
This place is a mess. It’s run by a bunch of teenagers who were loudly cursing and complaining about customers in the back the whole time. My order was incorrect, and when I pointed it out, they tried to tell me that I "placed my order wrong".
The tables were gross and hadn’t been cleaned, even though there were only a few people in the restaurant and it was super slow.
On top of that, the cashier charged the guy in front of me for 18 bagels when he only ordered a half dozen. It took her 10 minutes and A LOT of reminders of what he ordered to sort out the refund.
Honestly, it seems like a fantastic place to work if you’re a teenager who was forced to get a job, but as a customer? Definitely not worth it.
Atmosphere: 2
Food: 5
Service: 1
Why, after more than 6 months of terrible reviews, is this location allowed to remain open? We tried again hoping the fact it was open meant it had improved … no luck … it was worse on every aspect of the experience. I completed the corporate survey … is anyone paying attention?
Atmosphere: 1
Food: 1
Service: 1
I genuinely don't know how this location remains open. Every two years I try them again and it's the same story - slow service, wrong order, bad food (this location specifically, not Panera as a whole). I'll just let the picture from today's breakfast (which by the way is not what I had ordered) speak for itself while I go clean up the soda that spilled down the inside of my car door/seat because there was so much liquid on top of the lid as they handed it down from the window without an apology or extra napkin.
Atmosphere: 1
Food: 1
Service: 1
We stopped by at 7pm to get soups. They were out of baguette segments. Like always. So we drove to a different, better location.
Good place if you have a coupon and tell them you like to customize your meal ;) Need more staffing. I wait 10 minutes after it's fixed to get someone to get service at the pick up window after waiting 20 minutes from my house.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cinnamon Crunch Bagel, Cinnamon Roll, Everything Bagel
Amazing service.
Atmosphere: 5
Food: 5
Service: 5
Phenomenal service. Kevin Lee, our server, was by far the best part of the experience. He was forward, friendly, and offered to help me with my order, as I’d never been before. No coincidence that bad reviews stopped after Kevin started.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Cinnamon Roll
Not terribly busy right before rush hour in the AM. Love the food!
Food: 5
Service: 5
Recommended dishes: Cinnamon Crunch Bagel, Broccoli Cheddar Soup
Excellent attention
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The Powell panera is not up to standards.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Caesar Salad
I have been a customer for several years. This review is not based on a one time event but a patterning have seen over a long period. Panera Bread has been on the decline unfortunately. Expensive food, skimpy portions and nowhere the same taste it used to be. Staff is not so friendly anymore. I hope you are listening. It’s time to survey your customers and bring changes for the good.
Atmosphere: 3
Food: 2
Service: 2
Always a good meal at a reasonable cost.
Atmosphere: 5
Food: 5
Service: 5
Just an overall disappointing day at Panera. RUDE staff…how can a breakfast establishment be out of breakfast soufflés at 9:20 AM and refuse to make more product?Also, the price has increased significantly. Not a fan of this location and will not return.
Atmosphere: 1
Food: 1
Service: 1
My wife ordered food in-store, paid for it, waited almost 20 minutes, and then they tell her they are out of everything she ordered after making her wait 20 minutes. No management in store, s#%^ show. We were able to see why this location has a 2.7 rating. Don’t come to this location if you’re craving Panera.
Service: 1
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