I went here to get the new cheesesteak that they are advertising and I ordered the meal at about 315 the Sunday of July 6th. And spent about $13. My order was simple just a Coke with some curly fries and some ketchup. This place looked as If There was not one customer in the place. This would make you think good service, correct? I had to repeat myself Three times at the order window and Another three times at the physical window. The young man in the window had his headset earpiece on the side of his head, facing outside the window completely just complicating his ability to hear customers. We actually had a talk about it and I asked him if it was able to flip over to the other side almost universal. He said he didn’t know. Nonetheless, I Get my order and head to My destination, the park go to open my order Only to find there is not one ketchup packet there. Then try a few fries and the fries are cold and hard and stale. I have no gripes as to the sandwich I found it delicious. I proceeded to pack it all up get back in my car and drive back to the establishment and arrive at the ordertaking intercom and tell them that the fries are stale, and a woman comes across the intercom and says that she can drop some and they will be ready in a few minutes. I say great then that young man kiss on the same intercom and proceeds to take my order out of nowhere after I explain to him that he forgot my ketchup and the fries were stale. At this point, I abandon the intercom and drive straight to the window because either this young man is on some heavy drugs or alcohol and unable to communicate or do his job or maybe he forgot to take his meds. Nonetheless, they asked me to pull up and wait for these fries and I do as I’ve probably spent another four dollars in gas just driving to their establishment and parking in their parking lot and waiting with my air-conditioning on because it’s 97° outside and this young man comes up to my window With what he considers an order of fries, but I considered to be little pieces just all little pieces I ordered curly fries. I got little pieces of curly fries which essentially just fries with these little pieces. I get two little ketchup packets absolutely blown away by the lack of customer service and competent complaint resolution. It was as if nobody was home. Not the young man who seemed almost robotic. Not a manager putting a face on the resolution. Not even a customer to be seen. I would urge anyone considering turning into this establishment just to keep going. It’s not worth the stop. I don’t care how good their cheesesteak is. Horrible absolutely deplorable customer service. STAY AWAY!
Atmosphere: 1
Food: 1
Service: 1
Earl Smith
Great and friendly
Atmosphere: 5
Food: 5
Service: 5
Marie Richard
Super nice clean place! The food came out top tier in a timely manner. Xavier was super kind and helpful as well as the other staff! Will be returning!
Atmosphere: 5
Food: 5
Service: 5
Angela Lee
My wife and I love Arby's and usually it is amazing, but this time we ordered through Uber eats. We watched the driver pick up the food and drive straight to us no other stops 6 minutes away. So order to house 20 minutes that was awesome. Looking forward to our food. Sandwiches were missing and the curly fries (which are my favorite) were cold and tasted old. Your prices have gone up so we only get Arby's once in awhile. This time was very disappointing and will take a good minute before we go again. $51 for our order and we didn't even get half our food.
Food: 1
Cree
Ordered food for the family, 2 fish sandwiches and 2 beef gyros, instead they gave me roast beef sandwiches but I couldn’t see until I had already gotten home.
Food: 2
Service: 2
C O.
Good roast beef sandwiches, but prices are creeping up.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Roast Beef
Teri C
Cheeseburger was nasty! This has to have been the most tasteless burger I ever had! Totally dry and burnt, not to mention a waste of money!
Food: 1
Recommended dishes: Double Big Cheesy Bacon Burger
mackenna h
there was only 2 of them working like the guy mentioned and the service was still better & quicker than some places with 5+ people on a shift.
Atmosphere: 5
Food: 5
Service: 5
Lord Farquaad
There's never a line. There's never a way. The food is good. The service is great. Every time I go there everybody's smiling and happy. It takes about 45 seconds from when I order the food to when I start eating it. If you sit down in the restaurant, the fountain machine that has Coca-Cola is amazingly cold. It taste amazing. I really love all their dipping sauces that they have at the counter as well. When you eat inside the restaurant. They recently added a turkey sandwich for Thanksgiving. That is phenomenal. I can't recommend Arby's enough. They have the meats
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Corned Beef Reuben, Jalapeno Bites, Dr Pepper French Dip Sandwich Mozzarella Sticks, Potato Cakes, Loaded Italian, Side Salad, Arby's Signature Sandwiches, Chicken Tenders, Fried Mac 'N Cheese Bites 4 Ea, Curly Fries, Jalapeno Roast Beef 'N Cheese Slider, Roast Beef Classic Sandwich, Roast Beef, Buffalo Chicken Sandwich, Chicken Slider, Large Curly Fries, Roast Beef Sandwich, Reuben, Chicken Bacon Swiss Sandwich, Double Big Cheesy Bacon Burger
All other locations I've been to for Arby's are great for the chicken slider. But here all the chicken was overcooked extremely. The pieces were extra small and in fact on one Bun they were literally two micro pieces on it, that did not even go over the edge of the bun. What a bust.
Kenneth Miller
The food was great nice and hot ..my sandwich ??... Crinkle fries are the best... thank you Joshua as always...! This is the Arby's right off of Whitney road and Pearl road in Strongsville a ? ? great place to grab dinner...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches, Chicken Tenders, Fried Mac 'N Cheese Bites 4 Ea, Curly Fries
Lynn SHOEMAKER
Drive thru
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich
Tiff Stickle
Got the new burgers, had to wait, everything was cold ??
Atmosphere: 5
Food: 1
Service: 5
Debra's Clean Home
But my experience today was ok could have been better. No one told me about any deals that you guys are having when I arrived in the drive thru today so I just ordered a small fry and a drink. There was one staff member that told me about the deals last time that I came here and I believe his name was Anthony he told me about the deals and even saved me a little money in the process. I can’t wait to go back to the store and when I do I hope he is there because he is so friendly and polite and most of all patient. He gives excellent service
It Arby's....
Atmosphere: 5
Food: 5
Service: 5
I went here to get the new cheesesteak that they are advertising and I ordered the meal at about 315 the Sunday of July 6th. And spent about $13. My order was simple just a Coke with some curly fries and some ketchup. This place looked as If There was not one customer in the place. This would make you think good service, correct? I had to repeat myself Three times at the order window and Another three times at the physical window. The young man in the window had his headset earpiece on the side of his head, facing outside the window completely just complicating his ability to hear customers. We actually had a talk about it and I asked him if it was able to flip over to the other side almost universal. He said he didn’t know. Nonetheless, I Get my order and head to My destination, the park go to open my order Only to find there is not one ketchup packet there. Then try a few fries and the fries are cold and hard and stale. I have no gripes as to the sandwich I found it delicious. I proceeded to pack it all up get back in my car and drive back to the establishment and arrive at the ordertaking intercom and tell them that the fries are stale, and a woman comes across the intercom and says that she can drop some and they will be ready in a few minutes. I say great then that young man kiss on the same intercom and proceeds to take my order out of nowhere after I explain to him that he forgot my ketchup and the fries were stale. At this point, I abandon the intercom and drive straight to the window because either this young man is on some heavy drugs or alcohol and unable to communicate or do his job or maybe he forgot to take his meds. Nonetheless, they asked me to pull up and wait for these fries and I do as I’ve probably spent another four dollars in gas just driving to their establishment and parking in their parking lot and waiting with my air-conditioning on because it’s 97° outside and this young man comes up to my window With what he considers an order of fries, but I considered to be little pieces just all little pieces I ordered curly fries. I got little pieces of curly fries which essentially just fries with these little pieces. I get two little ketchup packets absolutely blown away by the lack of customer service and competent complaint resolution. It was as if nobody was home. Not the young man who seemed almost robotic. Not a manager putting a face on the resolution. Not even a customer to be seen. I would urge anyone considering turning into this establishment just to keep going. It’s not worth the stop. I don’t care how good their cheesesteak is. Horrible absolutely deplorable customer service. STAY AWAY!
Atmosphere: 1
Food: 1
Service: 1
Great and friendly
Atmosphere: 5
Food: 5
Service: 5
Super nice clean place! The food came out top tier in a timely manner. Xavier was super kind and helpful as well as the other staff! Will be returning!
Atmosphere: 5
Food: 5
Service: 5
My wife and I love Arby's and usually it is amazing, but this time we ordered through Uber eats. We watched the driver pick up the food and drive straight to us no other stops 6 minutes away. So order to house 20 minutes that was awesome. Looking forward to our food. Sandwiches were missing and the curly fries (which are my favorite) were cold and tasted old. Your prices have gone up so we only get Arby's once in awhile. This time was very disappointing and will take a good minute before we go again. $51 for our order and we didn't even get half our food.
Food: 1
Ordered food for the family, 2 fish sandwiches and 2 beef gyros, instead they gave me roast beef sandwiches but I couldn’t see until I had already gotten home.
Food: 2
Service: 2
Good roast beef sandwiches, but prices are creeping up.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Roast Beef
Cheeseburger was nasty! This has to have been the most tasteless burger I ever had! Totally dry and burnt, not to mention a waste of money!
Food: 1
Recommended dishes: Double Big Cheesy Bacon Burger
there was only 2 of them working like the guy mentioned and the service was still better & quicker than some places with 5+ people on a shift.
Atmosphere: 5
Food: 5
Service: 5
There's never a line. There's never a way. The food is good. The service is great. Every time I go there everybody's smiling and happy. It takes about 45 seconds from when I order the food to when I start eating it. If you sit down in the restaurant, the fountain machine that has Coca-Cola is amazingly cold. It taste amazing. I really love all their dipping sauces that they have at the counter as well. When you eat inside the restaurant. They recently added a turkey sandwich for Thanksgiving. That is phenomenal. I can't recommend Arby's enough. They have the meats
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Corned Beef Reuben, Jalapeno Bites, Dr Pepper French Dip Sandwich Mozzarella Sticks, Potato Cakes, Loaded Italian, Side Salad, Arby's Signature Sandwiches, Chicken Tenders, Fried Mac 'N Cheese Bites 4 Ea, Curly Fries, Jalapeno Roast Beef 'N Cheese Slider, Roast Beef Classic Sandwich, Roast Beef, Buffalo Chicken Sandwich, Chicken Slider, Large Curly Fries, Roast Beef Sandwich, Reuben, Chicken Bacon Swiss Sandwich, Double Big Cheesy Bacon Burger
Restaurantji Recommends
All other locations I've been to for Arby's are great for the chicken slider. But here all the chicken was overcooked extremely. The pieces were extra small and in fact on one Bun they were literally two micro pieces on it, that did not even go over the edge of the bun. What a bust.
The food was great nice and hot ..my sandwich ??... Crinkle fries are the best... thank you Joshua as always...! This is the Arby's right off of Whitney road and Pearl road in Strongsville a ? ? great place to grab dinner...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches, Chicken Tenders, Fried Mac 'N Cheese Bites 4 Ea, Curly Fries
Drive thru
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich
Got the new burgers, had to wait, everything was cold ??
Atmosphere: 5
Food: 1
Service: 5
But my experience today was ok could have been better. No one told me about any deals that you guys are having when I arrived in the drive thru today so I just ordered a small fry and a drink. There was one staff member that told me about the deals last time that I came here and I believe his name was Anthony he told me about the deals and even saved me a little money in the process. I can’t wait to go back to the store and when I do I hope he is there because he is so friendly and polite and most of all patient. He gives excellent service
Atmosphere: 5
Food: 5
Service: 5
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