Firehouse Subs River Plaza

First time here in Rocky River at this location! The customer service was phenomenal! A young man named Kalled prepared my meal and he was speedy and accurate and also smiled and made general conversation. He was also extremely knowledgeable about the menu items! The decor inside of the storefront is super cute and very detailed! I definitely recommend!

Atmosphere: 5

Food: 5

Service: 5

Put an online order for pickup on Uber Eats. I waited a while and the workers where polite enough but the food was horrible. The steak sandwich was cold and the bun was soggy. The hook & Ladder had a funky taste like spoiled sandwich meat.

Atmosphere: 2

Food: 1

Service: 2

The blonde gal that was working was awesome and very nice/helpful. We've been to a few of these and this by far was the best staff we have encountered. I'm not saying any were bad previously, these ladies were just that great here. Thank you

Atmosphere: 5

Food: 4

Service: 5

Beware they will round up your change to donate it even after you tell them you would not like to. Then you get told oops sorry. It is just deceiving that’s all. Bad customer service. You don’t know how many other things people donate to so either listen more clearly to your customers answers or don’t ask and just put up a sign so people can do it if they want to

Atmosphere: 5

Food: 4

Service: 1

I loved it here!! Definitely my favorite firehouse subs to go to! Ava and Luna were very kind workers and their vibes were amazing!!

Atmosphere: 5

Food: 5

Service: 5

Best Italian sub!

Atmosphere: 5

Food: 5

Service: 5

Great subs

Atmosphere: 5

Food: 5

Service: 5

Vegetarian options: Sandwich can be made to order

Parking: Large parking area
Close to storefront

Wheelchair accessibility: Easy access to restaurant, tables

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Club on a Sub, Steak and Cheese

Check menu prices online were very good, until I got to the store. Each sandwich was an average 2 t 3 dollars more and when I asked the staff, they said they didn't know that I would have to talk to the owner. So for those of you who are not aware of this issue you should look into this before you go.

Atmosphere: 1

Food: 2

Service: 1

Friendly staff and great subs! Place
Is clean, worth the trip!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Cajun Chicken

Didn't even order because their employee "Billy" was so incredibly rude. And this was AFTER I'd told him I was going to order 3 sandwiches. I've never had Firehouse subs before and was really looking forward to trying it based on a coworker's recommendation and especially now that the Subway across the street is permanently closed. Oh well, looks like I'll have to find a different one to give my money to.

Service: 1

Wait time for subs takes too long.
Definitely not fast food.

Food was awesome. Got some subs and sides and everything was perfect. Big thank you to the workers for a great Friday night dinner ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Meatball, Salad, Italian

Poor customer service. Did the “buy 1 get 1” offer online—only got one sub. Firehouse says it’s DoorDash prob, they say Firehouse problem. Called Firehouse, they refuse to refund one or let me pick up other sandwich. Manager Randy did nothing to fix situation—not even an apology.
Plus they got my very simple order wrong. ?

Service: 1

Me and my wife went in to grab lunch after the gym, she had the steak and cheese, and I had the large meatball, and let me tell you, you guys got the best meatball in the sub game. When I unboxed my sub it was amazing, bread was fresh, the meatballs were so hot and tender, bite after glorious bite I could barely contain the flavors as if Mike Tyson was upper cutting my taste buds with Italian seasoned gloves.as I took the last bite my wife looked at me and said"honey you ate your sub in 6 mins" and laughed.i lost all train of thought as the food coma set in, and for that I thank you firehouse subs, we will be back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Meatball Sub