Kelsey Elizabeth’s Cakes

I pre-ordered 2 pints of Gluten Free Chocolate Chip Cookie dough. When I picked up the pints they had no labels on them to indicate they were gluten free but the woman at the store reassured me they made them special for my order, which I trusted. Then I got home and put them in the fridge, when I went to bake them later the dough was rock solid (I was told the dough was never frozen) and I let it sit on the counter for 30min then still had to cut the dough with a knife to separate it out. It was very hard to form cookies and they never actually baked even with multiple minutes past the max bake time on the instructions. They were incredibly flat and raw. It also appeared they had either peanut butter or butterscotch chips in the dough as well - which was not what I ordered (turns out it was toffee?). I ended up throwing the cookies away because I did not feel comfortable serving them at my event. I called Dara the retail manager and she was apologetic but never offered any resolution or refund and said that’s just how their dough is and I probably needed to bake them longer. I would not recommend buying anything from them because you just don’t know what they are actually putting in the baked goods, not worth getting others sick.

Atmosphere: 1

Food: 1

Service: 1

I loved everything especially the macaroons, i’ve had really good macarons before but never this good!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Take and Bake Cinnamon Rolls, French Macaron

Well Kelsey has officially gotten too big for her britches. I walked in and 4 employees were there. Someone said hello, I think, then nothing. No one waiting on me. The gal at the counter actually had her back to me the entire time I waited. The 3 others were talking to one another and also didn't ask if I needed anything. I then walked out. I needed 3 doz macarons. It wasn't a small order. But no could be bothered. Really disappointing and now I will go to Lakewood to KB Confections. You guys, there were 4 emoyees and 1 customer!!! That's just bananas and bad business. Sorry Kelsey, not enough cute pink stuff to fix this one.

Service: 1

I’m not sure why I never thought to write a review after an experience last year, though after reading additional reviews about the customer service, I see it wasn’t just me. VERY long story aside, it seems that KE is not open to receiving feedback and for a customer-facing retail establishment, you may just want to pretend to care and put on a better customer-service-face in the moment. Save the badmouthing for your closed staff meeting.

Atmosphere: 1

Service: 1

Love splurging on cakes for special occasions and love treating myself on the spontaneous weekend goodies.

Atmosphere: 5

Food: 5

Service: 5

Adorable shops and the staff is wonderful. Their sweets look amazing but I was disappointed with the most recent case cake I got. It was beautiful but it was like 30% frosting. I was dying for more cake because it was delicious!

Atmosphere: 5

Food: 3

Service: 5

Super cute spot. We got the banana bread (which was delicious), the fresh out of the oven cinnamon rolls, and a lot of macarons! absolutely delicious stuff and we enjoyed giving the macarons to my sister on the morning of her wedding day! It is her favorite bakery and it is so delicious. the staff was super nice and we all really enjoyed the cinnamon rolls! The prices are a little crazy, but honestly worth

Atmosphere: 5

Food: 5

Service: 5

Thank you very much for helping us bring our wedding dessert idea to life. It was exactly what we envisioned! The final look was AMAZING and they tasted as good as they looked!

We did a custom order cake for my baby shower and it was the hit of the party! It was so beautiful and delicious. I will definitely come back for my next event.

Atmosphere: 5

Food: 5

Service: 5

⭐⭐⭐⭐⭐ The moment I stepped into the store , I was captivated by its cozy atmosphere and an inviting Confection aroma. Whether you’re on a date or catching up with friends, this place sets the perfect mood.

flavors. From classic French dishes to innovative Mediterranean-inspired creations, there’s something for everyone. Vegetarians and meat lovers alike will find plenty of options. Don’t miss their champagne floor, it’s. Next level!- ❤️❤️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hostess Gift Macarons, Assorted Dozen Cupcakes, Wedding Cake

these women are rude

This place is amazing. The cakes and cookies are top notch and there is often a line out the door.

Wheelchair accessibility: No stairs

Atmosphere: 5

Food: 5

Service: 5

Really disappointed. I will never order again. You pay a lot of money and they cannot make the cake you want. First I asked them for a cake topper and they told me to buy it online. I kept the cake in the fridge and less than an hour the cakes was cracking. I sent an email and they didn’t even respond.

Hard pass for me. I bought cookies, macarons, and a cupcake. Everything tasted exactly the same- like I was eating a sugar cube. Everything was overwhelmingly sweet. Cute atmosphere though.

Atmosphere: 5

Food: 1

Service: 5

Hard pass for me. I bought cookies, macarons, and a cupcake. Everything tasted exactly the same- like I was eating a sugar cube. Everything was overwhelmingly sweet. Cute atmosphere though.

Atmosphere: 5

Food: 1

Service: 5