Very rude and not attentive to customers, rather chat with friends at pick up counter than to help when needed.
Atmosphere: 1
Food: 3
Service: 1
Ellie
i went through the drive thru during my lunch today from school. i hate leaving bad reviews because i work in customer service but i encountered an extremely rude employee. her name was savannah and i came through the drive thru around 11:20. as i ordered through the microphone i was interrupted and asked several times if i was done ordering, even as i was still talking. i was not asked for my phone number and i almost had to pay for my drink even though i have sip club. i had to ask her to take my phone number so i could redeem my sip club, and again, i was interrupted. i was really disappointed because i love panera and the majority of the employees so i was just disappointed because of the treatment i was given. i still love the food and will come back, but some employees shouldn’t be working if they can’t be respectful of customers.
Atmosphere: 3
Food: 5
Service: 1
Jane Arnoff Logsdon
My go to for lunch when I am on the road for work. Consistently good food for a vegetarian.
Atmosphere: 4
Food: 4
Service: 4
Nicola Parkin
Hardly any toppings on the sandwiches. Sub way puts more toppings on sandwiches. Sad.
Atmosphere: 2
Food: 2
Service: 2
Stefan Nikolic
This place is a mess. Food comes out cold twice already since I’ve been here. One of the times the kitchen staff forgot to actually make the food until I asked him where my food is.
If you want real good service and food go to McAlester’s Deli
Atmosphere: 4
Food: 1
Service: 1
Rach G
Food here is so bad now, they used to be good a long time ago....NOT ANYMORE! Quality and Quantity are
Atmosphere: 2
Food: 1
Service: 4
Patricia Walton
Great mtg place.
Atmosphere: 5
Food: 4
Service: 4
Dani B
Hair in cherry pastry!!!!! Also ordered 2 Asiago sausage breakfast sandwiches, were told 1 had to be on ciabatta, but both ended up on ciabatta???
Atmosphere: 1
Food: 1
Service: 1
Jim Bongard
We stopped for take out. Four people. We received two napkins. None of the sandwiches (there were four) were identified as to the type of sandwich. Not good.
But, the food was awesome ?
Atmosphere: 3
Food: 5
Service: 3
Ari Stolar
This location is honestly embarrassing with how many times they screw up your order. My husband stopped tonight to grab dinner. We ordered 2 soup bread bowls, a grilled cheese sandwich, a fiesta chicken sandwich, & 2 French baguettes as sides. We only received one bread bowl, no French baguettes, & received 2 grilled sandwiches with no fiesta chicken sandwich. With how pricey Panera has gotten it’s honestly no excuse for them to constantly screw up the ENTIRE order.
Waiting 10 minutes for a Doordash order that is already made. Lots of people working but a very long wait and it took awhile for any acknowledgment.
Service: 1
Kelly Wynn
I’m waiting for my food 15 minutes now in the drive through
Brittany Hennings
Ran through the drive through for a cookie. I waited for 10+ minutes behind another car and the cookie was very stale and almost not edible. Not sure why they don't have cars who are waiting pull up to a parking spot to keep the line going.
Atmosphere: 1
Food: 1
Service: 1
Tarek Als
Soup was cold and not fresh, bad customer service.
Atmosphere: 1
Food: 1
Service: 1
Anna Kammerman
I was greeted by a woman after waiting to place my order. Michelle deserves the biggest pay raise. She not only took my order, but walked me over to the pastry glass to talk to me about recommendations when I wasn’t sure about what to get. She then told me a story about how messy one of the pastries could be, but how amazing it is, and cautioned me to be careful. Then, she put the pastry in the bag and gave me it with a huge smile. It is so refreshing to speak with people who not only love their job, but love the people around them as well.
Very rude and not attentive to customers, rather chat with friends at pick up counter than to help when needed.
Atmosphere: 1
Food: 3
Service: 1
i went through the drive thru during my lunch today from school. i hate leaving bad reviews because i work in customer service but i encountered an extremely rude employee. her name was savannah and i came through the drive thru around 11:20. as i ordered through the microphone i was interrupted and asked several times if i was done ordering, even as i was still talking. i was not asked for my phone number and i almost had to pay for my drink even though i have sip club. i had to ask her to take my phone number so i could redeem my sip club, and again, i was interrupted. i was really disappointed because i love panera and the majority of the employees so i was just disappointed because of the treatment i was given. i still love the food and will come back, but some employees shouldn’t be working if they can’t be respectful of customers.
Atmosphere: 3
Food: 5
Service: 1
My go to for lunch when I am on the road for work. Consistently good food for a vegetarian.
Atmosphere: 4
Food: 4
Service: 4
Hardly any toppings on the sandwiches. Sub way puts more toppings on sandwiches. Sad.
Atmosphere: 2
Food: 2
Service: 2
This place is a mess. Food comes out cold twice already since I’ve been here. One of the times the kitchen staff forgot to actually make the food until I asked him where my food is.
If you want real good service and food go to McAlester’s Deli
Atmosphere: 4
Food: 1
Service: 1
Food here is so bad now, they used to be good a long time ago....NOT ANYMORE! Quality and Quantity are
Atmosphere: 2
Food: 1
Service: 4
Great mtg place.
Atmosphere: 5
Food: 4
Service: 4
Hair in cherry pastry!!!!! Also ordered 2 Asiago sausage breakfast sandwiches, were told 1 had to be on ciabatta, but both ended up on ciabatta???
Atmosphere: 1
Food: 1
Service: 1
We stopped for take out.
Four people. We received two napkins. None of the sandwiches (there were four) were identified as to the type of sandwich. Not good.
But, the food was awesome ?
Atmosphere: 3
Food: 5
Service: 3
This location is honestly embarrassing with how many times they screw up your order. My husband stopped tonight to grab dinner. We ordered 2 soup bread bowls, a grilled cheese sandwich, a fiesta chicken sandwich, & 2 French baguettes as sides. We only received one bread bowl, no French baguettes, & received 2 grilled sandwiches with no fiesta chicken sandwich. With how pricey Panera has gotten it’s honestly no excuse for them to constantly screw up the ENTIRE order.
Atmosphere: 4
Food: 2
Service: 2
Restaurantji Recommends
Waiting 10 minutes for a Doordash order that is already made. Lots of people working but a very long wait and it took awhile for any acknowledgment.
Service: 1
I’m waiting for my food 15 minutes now in the drive through
Ran through the drive through for a cookie. I waited for 10+ minutes behind another car and the cookie was very stale and almost not edible. Not sure why they don't have cars who are waiting pull up to a parking spot to keep the line going.
Atmosphere: 1
Food: 1
Service: 1
Soup was cold and not fresh, bad customer service.
Atmosphere: 1
Food: 1
Service: 1
I was greeted by a woman after waiting to place my order. Michelle deserves the biggest pay raise. She not only took my order, but walked me over to the pastry glass to talk to me about recommendations when I wasn’t sure about what to get. She then told me a story about how messy one of the pastries could be, but how amazing it is, and cautioned me to be careful. Then, she put the pastry in the bag and gave me it with a huge smile. It is so refreshing to speak with people who not only love their job, but love the people around them as well.
Atmosphere: 5
Food: 4
Service: 5
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