Orders are not ready as per the app time. In fact, it's almost always double the time mention on the app. Even though the order shows to be completed and ready for pick up. In my opinion, this is very misleading specially because most customers purchase year by buying or pre-ordering the food online to be able to be picked up for convenience. No apology when your order is late, which means that it seems like it's a normal thing in this location.
Atmosphere: 3
Food: 3
Service: 3
Lance Lubelski
Rocky
Atmosphere: 2
Food: 3
Service: 2
Rachel
I really enjoy this Starbucks. Friendly, efficient, and accurate crew. Your work is appreciated!
Jim Fath
I don't know what it is about this SB location but I've had messed up orders numerous times to the point I avoid this location. They are generally busy so maybe that's it. We've had wrong flavors, ingredients, and comically wrong food orders where they put someone else's food in our bag. They're very nice, I just think they're busy and maybe have a lot of young employees.
Atmosphere: 4
Food: 3
Service: 1
Nancy Kareem
I love the place and the atmosphere
Atmosphere: 5
Food: 5
Service: 5
Sami “TheeQueen_ME” LPC
Average
Atmosphere: 4
Food: 4
Service: 4
Kris Davis
Nancy sucks.
Wes Rosselet
Came in yesterday afternoon (5/8/24) and ordered a caramel macchiato and a mocha Frappuccino. I meant to order the caramel macchiato iced but I forgot. The barista (absolutely amazing team member named Atlas) saw my face fall when he handed me my hot caramel macchiato. When I told him I meant to order it iced he instantly said "I'll make you another one. You keep that hot one for free." While he was making the drink, I explained that we'd had a less-than-ideal mocha frap from another Starbucks location a couple of weeks ago and this one was a do-over for my wife. He made ANOTHER mocha frap to make up for the experience a couple of weeks ago and gave us both. Expected to walk out with 2 drinks but walked out with 4. Atlas should get a raise as he is an amazing barista! Keep up the awesome work!
Atmosphere: 5
Food: 5
Service: 5
Mark Bodnar
I walked in and the amazing human behind the counter, Atlas (awesome name), gave me the most amazing compliment and genuinely engaged me in conversation. Unexpected, but so so welcome.You never know what someone is going through. Niceness matters. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Anh Luong
The drinks were alright, but there was an unpleasant experience that impacted our visit. While we were seated downstairs, a cleaning person mopped the floor upstairs. Unfortunately, strong cleaning solution and dirt wafted down and reached us. We understand the need for cleaning, but should be more professional to avoid affecting customers. I made a comment to her and she did it even more.
I’ve been to literally every Starbucks in NE Ohio and this is my favorite one. Best service, best atmosphere and best overall experience. I always get to go, but for those wanting to stay, it’s a very cool layout inside. A different world from boring modern designs of Starbucks. The counter to order is on the main floor. Tables are on the 2nd floor and basement. They are the nicest baristas here.
Atmosphere: 5
Food: 5
Service: 5
Jenni Marie
I am visiting from our of town. Put in my mobile order plenty early for pick up. I waited quite a long time. Many people that came in after me got their orders, and a lot of walk ins got their orders before me. Finally she asked me my name, and it was just sitting on a counter behind them and no one bothered to put it by the pick up area. No apologies no nothing. Not a good way to do business. It was not a busy time of day, and I had one coffee. Very disappointed.
George Mims Jr
Prices are too high.
Atmosphere: 2
Food: 2
Service: 2
JLind B
Typical Starbucks, clean, busy,
Atmosphere: 4
Food: 4
Service: 4
Elizabeth Stewart
Been goin there every daily since 4 years... awesome Barista.... favorite is Hannah , julie, one person I forgot... many more....This old postHere new the batista are horrible and make fun n talk my back.. 3 batista were very rude I gave n follow my instructions for my drink she didn't follow n make huge mess on my drink n gave me with dripping side of cup really? Again today same thing I reported !!!
Orders are not ready as per the app time. In fact, it's almost always double the time mention on the app. Even though the order shows to be completed and ready for pick up. In my opinion, this is very misleading specially because most customers purchase year by buying or pre-ordering the food online to be able to be picked up for convenience. No apology when your order is late, which means that it seems like it's a normal thing in this location.
Atmosphere: 3
Food: 3
Service: 3
Rocky
Atmosphere: 2
Food: 3
Service: 2
I really enjoy this Starbucks. Friendly, efficient, and accurate crew. Your work is appreciated!
I don't know what it is about this SB location but I've had messed up orders numerous times to the point I avoid this location. They are generally busy so maybe that's it. We've had wrong flavors, ingredients, and comically wrong food orders where they put someone else's food in our bag.
They're very nice, I just think they're busy and maybe have a lot of young employees.
Atmosphere: 4
Food: 3
Service: 1
I love the place and the atmosphere
Atmosphere: 5
Food: 5
Service: 5
Average
Atmosphere: 4
Food: 4
Service: 4
Nancy sucks.
Came in yesterday afternoon (5/8/24) and ordered a caramel macchiato and a mocha Frappuccino. I meant to order the caramel macchiato iced but I forgot. The barista (absolutely amazing team member named Atlas) saw my face fall when he handed me my hot caramel macchiato. When I told him I meant to order it iced he instantly said "I'll make you another one. You keep that hot one for free." While he was making the drink, I explained that we'd had a less-than-ideal mocha frap from another Starbucks location a couple of weeks ago and this one was a do-over for my wife. He made ANOTHER mocha frap to make up for the experience a couple of weeks ago and gave us both. Expected to walk out with 2 drinks but walked out with 4. Atlas should get a raise as he is an amazing barista! Keep up the awesome work!
Atmosphere: 5
Food: 5
Service: 5
I walked in and the amazing human behind the counter, Atlas (awesome name), gave me the most amazing compliment and genuinely engaged me in conversation. Unexpected, but so so welcome.You never know what someone is going through. Niceness matters. Thank you.
Atmosphere: 5
Food: 5
Service: 5
The drinks were alright, but there was an unpleasant experience that impacted our visit. While we were seated downstairs, a cleaning person mopped the floor upstairs. Unfortunately, strong cleaning solution and dirt wafted down and reached us. We understand the need for cleaning, but should be more professional to avoid affecting customers. I made a comment to her and she did it even more.
Restaurantji Recommends
I’ve been to literally every Starbucks in NE Ohio and this is my favorite one. Best service, best atmosphere and best overall experience. I always get to go, but for those wanting to stay, it’s a very cool layout inside. A different world from boring modern designs of Starbucks. The counter to order is on the main floor. Tables are on the 2nd floor and basement. They are the nicest baristas here.
Atmosphere: 5
Food: 5
Service: 5
I am visiting from our of town. Put in my mobile order plenty early for pick up. I waited quite a long time. Many people that came in after me got their orders, and a lot of walk ins got their orders before me. Finally she asked me my name, and it was just sitting on a counter behind them and no one bothered to put it by the pick up area. No apologies no nothing. Not a good way to do business. It was not a busy time of day, and I had one coffee. Very disappointed.
Prices are too high.
Atmosphere: 2
Food: 2
Service: 2
Typical Starbucks, clean, busy,
Atmosphere: 4
Food: 4
Service: 4
Been goin there every daily since 4 years... awesome Barista.... favorite is Hannah , julie, one person I forgot... many more....This old postHere new the batista are horrible and make fun n talk my back.. 3 batista were very rude I gave n follow my instructions for my drink she didn't follow n make huge mess on my drink n gave me with dripping side of cup really? Again today same thing I reported !!!
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