Z!Eats (Formerly Zoup!)

Best experience with tasting all the soups. Thank you for your time. The person who helped me. Shantae Caldwell. Very genuine sweet. Kind-hearted personality, thank you so much for a wonderful experience. Thank you for showing me the Zoup soup app. I can use my rewards points. The soup is delicious. All of it I could not decide which one so I purchased more than one.

Kid-friendliness: Great customer service. Excellent experience

Atmosphere: 5

Food: 5

Service: 5

Husband and I went to this location just a few minutes ago and were not greeted while we stood and watched two young ladies standing there doing nothing while the gentleman was the only one working on something else. Once we walked to the register to see if we could order. I had to ask the young lady “Are you ready”? Because she still didn’t say anything us (while staring me straight in the eyes). This was right after another couple (who didn’t look like us) were served. My husband and I acknowledge that we look like we aren’t from around here (if you catch my drift). However, we deserved to be asked if we needed anything. We are the customer in fact. The one star is for the gentleman who was pleasant enough to say something to us (ironically, he looks like he isn’t from around here either). Something needs to be done about this! I never thought a soup chain would need to give its employees sensitivity training.

Atmosphere: 1

Service: 1

The server dee was great very nice and polite made sure my order was correct and I was satisfied with my

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Soup and Sandwich

I was here for lunch. Service was fast and friendly. The Santa fe chili was good. The turkey club great. It's a little pricey but the quality is worth the price.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Soup and Sandwich, Spicy Black Bean Chili, Broccoli Cheddar

Amazing service!!!! Shante greeted me with kindness and lovely smile her introduction coming through the doors was so warming "WELCOME TO ZOUP HOME OF THE SOUPS" Hailey approach me with an amazing smile and offer samples to try out before purchasing! My favorite Chicken Pot pie Yummy Keep up the good work ladies!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Soup and Sandwich

Great places love the food great customer service Miya and Hailey thank you for the great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Soup and Sandwich, Chicken Toscana, Buffalo Chicken Grain Bowl, Lobster Bisque, Italian Wedding Chicken Meatballs, Garden Veggie Salad, Santa Fe Chicken, Salads, Broccoli Cheddar, French Onion, Jamaican Bay Gumbo, Seafood Chowder

Very friendly people great service but the sandwich I got was sloppy and disgusting did not even taste like any form of chicken. But the soups that I had to choose from most of them had a thick layer of sludge on the top from being over temperature all day and the soup and sandwich I ended up getting made me sick for 2 days. I will not be trying them again.

Atmosphere: 3

Food: 1

Service: 4

Best soup I've ever had, very professional staff!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Lobster Bisque, Soup and Salad

I ordered 10 meals to be delivered to a spa for a bachelorette weekend. I live in MD and randomly picked this restaurant because it was close to the spa. I’m glad I did! Food was GREAT. Everyone was raving about the different sandwich and salad options we got. Everything was packaged great and delivered on time! I highly recommend!

Food: 5

Service: 5

Recommended dishes: Soup and Sandwich, Salads

DO NOT GO HERE!! This place is very unprofessional and care nothing about their guests. I came to this restaurant yesterday and they were closed at 4pm in the afternoon when they were clearly supposed to be open per the listed hours. I come the next day and they are open, but as you noticed in the picture, I couldn't try a fountain drink because the manager had taken down all the drinks an hour before closing so that she could "clean the machines and remake the drinks" Which was a complete LIE. When I first came in the restaurant, she was in some dingy blue jeans and t shirt. Just before 245, she went to her car and got a change of clothes and came out looking like she was a manager at a real restaurant. So then it made perfect sense... She was compromising the needs of the restaurant, so she could go out with her man immediately after work, or go to a job Interview. Smh. Sad and Embarrassing. I won't ever come back to this location. Waste of money and poor experience. WORST OF ALL... HORRIBLE MANAGEMENT. I hope the owner sees this and not the GM. Cause this place needs NEW MANAGEMENT

Atmosphere: 1

Food: 2

Service: 1

230 pm on a Friday place was closed went to pick up a doordash order… if you re closed on a Friday hours before you’re supposed to why not let the system know, felt bad for the buyer had to tell them sorry this place is closed and a waste of my time as well

The soups and sandwiches were awesome. The service was excellent. Very friendly and informative. Would recommend. We were only passing by and have never been here. We almost ate at the BBQ place next door but decided to change it up and was glad we did.

Atmosphere: 5

Food: 5

Service: 5

Staff was very rude about not allowing delivery drivers to use the restrooms, quoting a "no public restrooms" policy. Delivery drivers are crucial in today's world and are *not* general public or someone randomly walking in from the street. Drivers are representatives of paying customers in the restaurant's eyes and should not be treated as less. Those same drivers represent the restaurant in the customer's eyes and that attitude will be passed along.

They hired a male and female that don't wash their hands, brush their teeth and steal from the register. Their names are Eric Davis and Sasha Smith. Eric is my old roommate and my mom's old coworker and he had an ultimatum to quit cvs or risk getting looked into for stealing from the register. So he admitted to stealed at least twice, and he quit. Or else he would of been fired. This is a favorite place of mine to get food when I am sick and now I can't in fear they will spit in my food.

Come to Elyria, Ohio By Midway Mall We need you in this area Have nothing good to run to for carry out food