Beer Barrel Pizza & Grill

Jordan our server was awesome, food was hot and fresh

Atmosphere: 5

Food: 5

Service: 5

Definitely will be back!!!

Atmosphere: 5

Food: 5

Service: 5

Been to Beer Barrel many times, normally a good experience, however last time was super disappointing. Ordered a pizza via phone at 2pm and requested a 4:15pm pick up. Arrived promptly at 4:15pm with a car full of kids ready to bring pizza to a pool party with several families. Was told to pull forward to park and pizza would be right out. Ended up waiting 45mins for pizza in the car in June, which indicates that it was never put in until we showed up. Why would we not be communicated with that our wait will be 40-45mins because pizza was not made and sorry for the wait. Instead was told 2x it’d be “right out”. My wife reached out via Facebook and no response has been sent after a week. They compounded a simple mistake into a frustrating experience.
Was just asked to go there by my folks for lunch - no thanks, let’s go elsewhere.

Atmosphere: 4

Food: 5

Service: 1

It was excellent with great service. Got an extra honey mustard and dinged for 0.99 cents which sucks when you already spent 13.49 for the tender basket. Big plus in that they didnt charge extra to use a credit card.

Atmosphere: 5

Food: 5

Service: 5

Bread sticks came out frozen in the middle, they got us fresh ones after another 15 mins. Ordered brussel sprouts as a side that cost extra they were so salty I couldn't eat them. Service was great. Made up for the food not being as good there as I have had at a beer barrels.

Atmosphere: 3

Food: 2

Service: 4

Pork nachos....dry, pork in huge chunks, cold, wrong dry cheese. Definitely won't order that again. Pizza was good.

Atmosphere: 2

Food: 2

Service: 2

Gretchen = BEST SERVER EVER!

Atmosphere: 5

Food: 5

Service: 5

Waitress wasn't good but food was

Atmosphere: 4

Food: 5

Service: 2

I’ve been a loyal customer here for years and have likely visited over 500 times, spending thousands of dollars over that time. Unfortunately, my most recent experience was the worst I’ve had here and it left me extremely disappointed with how the situation was handled by management. A couple of weeks ago I visited with my family and ordered a fountain drink that was flat, which has happened before. I asked if I could simply purchase a drink through the drive-thru instead. The staff at that time were very accommodating and helped me out, and the rest of the visit was great. Today we came back and waited about an hour for a table, which is understandable for a busy Saturday. After being seated, we ordered our drinks and once again my fountain drink came out flat and undrinkable. I politely asked our waitress if I could buy a drink from the drive-thru like I had done previously. She mentioned she was new and needed to check, which I appreciated. When she came back she said it wasn’t allowed. I offered to pay for both the fountain drink and the other drink and even suggested I could simply go through the drive-thru myself while waiting for our food. Instead of trying to find a simple solution, a manager came to the table and told me that was not allowed and that the only option she could offer was water. At that point I expressed frustration with the situation and said that the policy seemed ridiculous given that the fountain drink was flat and undrinkable. The manager said my comment was offensive and shortly after returned and told us we would need to take our food to go and leave the restaurant before our meals had even come out. As a long-time customer, I found this response extremely disappointing. What started as a small issue about a flat drink turned into being asked to leave the restaurant. Situations like this are a reflection of management and customer service. Long-time customers should feel valued, not dismissed over a very simple request that had previously been accommodated without any problem. Unfortunately, after years of supporting this restaurant, this experience has made me seriously reconsider returning.

I’ve been a loyal customer here for years and have likely visited over 500 times, spending thousands of dollars over that time. Unfortunately, my most recent experience was the worst I’ve had here and it left me extremely disappointed with how the situation was handled by management.

A couple of weeks ago I visited with my family and ordered a fountain drink that was flat, which has happened before. I asked if I could simply purchase a drink through the drive-thru instead. The staff at that time were very accommodating and helped me out, and the rest of the visit was great.

Today we came back and waited about an hour for a table, which is understandable for a busy Saturday. After being seated, we ordered our drinks and once again my fountain drink came out flat and undrinkable. I politely asked our waitress if I could buy a drink from the drive-thru like I had done previously. She mentioned she was new and needed to check, which I appreciated.

When she came back she said it wasn’t allowed. I offered to pay for both the fountain drink and the other drink and even suggested I could simply go through the drive-thru myself while waiting for our food. Instead of trying to find a simple solution, a manager came to the table and told me that was not allowed and that the only option she could offer was water.

At that point I expressed frustration with the situation and said that the policy seemed ridiculous given that the fountain drink was flat and undrinkable. The manager said my comment was offensive and shortly after returned and told us we would need to take our food to go and leave the restaurant before our meals had even come out.

As a long-time customer, I found this response extremely disappointing. What started as a small issue about a flat drink turned into being asked to leave the restaurant.

Situations like this are a reflection of management and customer service. Long-time customers should feel valued, not dismissed over a very simple request that had previously been accommodated without any problem.

Unfortunately, after years of supporting this restaurant, this experience has made me seriously reconsider returning.

Atmosphere: 1

Food: 1

Service: 1

On 2/29/26 we stopped in to have supper before attending the Turn to Stone show at the Opera House, at 8am. We waited 30 minutes to be seated, and where seated at 6:45am. We ordered with in 10 minutes. We receive our food, 55 minutes later, ate waited to pay our bill, and left at 7:55. For some reason it took 55 minutes to get our food, which was sandwiches on 3 orders and chicken nuggets for the forth order. So if your in a hurry please beware. The food wasn't that great, hamburger was under cooked, asked for additional beverages that never came. This Beer Barrel is no preforming In the Good Foods trademark as found in the other restaurants.

The quality of our service and food offerings has been observed to be declining.

Atmosphere: 4

Food: 4

Service: 1

Great bloody mary

Atmosphere: 5

Food: 5

Service: 5

St. Mary’s…99% sit at the bar…Managers are the best!

Atmosphere: 5

Food: 5

Service: 5

Ordered a large EBA with NO green peppers. Pizza came and told the girl it wasn't supposed to have green.peppers, she said ,OH and then left.waitress stopped by 20 minutes later to see how things are going, told her about the pizza being wrong. Just stood there and looked at pizza and then walked away. Brought bill 15 minutes later, no discount or sorry, nothing. Bad service.

Atmosphere: 5

Food: 4

Service: 4