The website and google said the the restaurant location was open but when we arrived there it said that it closed at 7. Google and the website said it closed at 9 and the drive through closed at 10. None of this was true.
Atmosphere: 1
Food: 1
Service: 1
Joe Montgomery
11-2-2025 at 6:05ish pm Dairy Queen by cedar point order was a Oreo blizzard and choc brownie extreme. Most times I’ve been here workers are great but today the lady at the drive through speaker ruined the experience.
So I pulled in the store from the main road entrance to the drive through directly to the speaker instead of driving in a circle around the building just to “enter correctly “ because I figured it would be fine since there is no sign telling me not to also the cones they had ended before where I entered and clearly wide enough to fit a car between them. Anyway the lady clearly being a Karen worker continues to tell me to circle the store and enter it properly even tho no one else is there even though she could’ve just said hey next time we prefer you start from the beginning even if there’s no line please.
Just saying from a person that works in customer service I wouldn’t tell someone what she did me that’s how you lose business the man at the window was very nice tho, she could work on her customer service skills before next time it happens I ask for the manager or corporate for other problems I saw.
Atmosphere: 2
Food: 5
Service: 1
Sammy Lowis
DONT EVER SPEND YOUR MONEY HERE. I came in and was unsure of what I wanted and when I politely asked for a minute the cashier rolled her eyes and walked away. Then when I was ready to order (took no more then 30 seconds to figure out what I wanted) she aggressively put down my order and was arguing with me. To top it off, my buddies burger was slammed onto the table. I am never ever spending money here again and I hope the cashier that took my order finds something that makes her happy.
Atmosphere: 1
Food: 2
Service: 1
Chris Kannel
We were the only car in line at 6pm. Service was slow but friendly. Food came as ordered.
Atmosphere: 4
Food: 5
Service: 4
Sophia Smith
Came in at approximately 4pm, there were no cars in the drive thru and only 1 family of 4 already seated and eating. The lady taking our order (Natasha I believe her name is) was very rude. We ordered dine in; she walked up to our table with a frown and without a word started putting our food down in front of us very angrily. A family member asked for silverware and she huffed to retrieve it. Literally just don’t go here. Our food was on burnt bread and the tables were all in need of wiping. Save your money, I hope that staff member has a better day :)
Atmosphere: 1
Food: 2
Service: 1
Sara Keys
I stopped in with my family for a bite to eat and the service was great. The cashier Kia was friendly and very pleasant. She smiled the entire time she took my family's order and when she thought she made a mistake with my order she quickly caught my attention and fixed it right away. Our food came out quick and hot and overall we had a pleasant experience. I'll definitely be back when I'm visiting Sandusky!
Atmosphere: 5
Food: 5
Service: 5
MIMI B
We had a good experience here despite reviews. Went at a good time. Good icecream
Atmosphere: 4
Food: 4
Service: 4
Matt Koontz
I pull up and I can’t even go through the drive through because a worker is blocking the way, ok whatever I’ll just park and wait, the worker then walks to his car and continues to just look at me witch was very uncomfortable. Then I pull in the drive thru and place my order and pulled up to the window and it took a good 10 minutes before they gave me my food, normally it’s whatever I understand it takes time to make food but during those 10 minutes I realise they rung me up for sprite and not a Diet Coke witch I know I wasn’t the person to make that mistake because I never order sprite I’m a diabetic and can’t consume sugary drinks. I then get my food and I try to tell the lady at the window that this was supposed to be a Diet Coke but she just continued to say you’re welcome. After I leave I am the faced with another employee walking in the middle of the parking lot and did not move over until he got to the sidewalk by the street. Once I get home I open up the box to find 5 chicken strips with one of them being so small it should be classified as a nugget instead of the 6 I ordered. Normally it whatever sometime the person doing prep miss counted but the fact it took 10 minutes and no body that handled the food realised there was supposed to be 6 and not 4 1/2 in the box.
Atmosphere: 1
Food: 2
Service: 1
LCR home solutions llc
Non English speaking person at drive thru window, Had to walk through the order 7 times . Absolutely frustrating. This is America, put an English speaking human at the drive thru window
Food: 5
Service: 1
Becky Geer
They didn't give me the sauce I asked for. One pretzel stick was under cooked and soggy. Otherwise the food was okay.
Warning- I usually do more thorough reviews but this was such a bad experience I'm just going to describe it.
I got a blizzard from here on the way out of cedar point and it had very little toppings in it, and it wasn't mixed. I'm saying the bottom 75% of the blizzard was just fanilla soft serve.
I drove back and showed the cashier that the blizzard had no toppings in it, and that it wasn't mixed (still white, not red from the strawberries). She asked what I want her to do about it. I told her more toppings or a new one with normal toppings. She said they're standard amounts, and after I pressed her she offered to get her manager.
The manager didn't seem interested in dealing with me. I was the only customer and all the workers were staring at me. He ended up making another. It was probably 50% mixed up. I left it at that.
Will not go to this DQ, likely to take a break from all of these. Wish I would have gone to Culver's.
Atmosphere: 1
Food: 2
Service: 1
Sharon Biddle
Great experience!!
Atmosphere: 5
Food: 5
Service: 5
Aiden Hull
Staff got every single order wrong and it took forever to get because they were talking the whole time
Atmosphere: 2
Food: 3
Service: 1
William Herzog
Little slow. Only had 1 window operating. Plan on 5-7 minutes or more. Food was excellent
The website and google said the the restaurant location was open but when we arrived there it said that it closed at 7. Google and the website said it closed at 9 and the drive through closed at 10. None of this was true.
Atmosphere: 1
Food: 1
Service: 1
11-2-2025 at 6:05ish pm Dairy Queen by cedar point order was a Oreo blizzard and choc brownie extreme. Most times I’ve been here workers are great but today the lady at the drive through speaker ruined the experience.
So I pulled in the store from the main road entrance to the drive through directly to the speaker instead of driving in a circle around the building just to “enter correctly “ because I figured it would be fine since there is no sign telling me not to also the cones they had ended before where I entered and clearly wide enough to fit a car between them. Anyway the lady clearly being a Karen worker continues to tell me to circle the store and enter it properly even tho no one else is there even though she could’ve just said hey next time we prefer you start from the beginning even if there’s no line please.
Just saying from a person that works in customer service I wouldn’t tell someone what she did me that’s how you lose business the man at the window was very nice tho, she could work on her customer service skills before next time it happens I ask for the manager or corporate for other problems I saw.
Atmosphere: 2
Food: 5
Service: 1
DONT EVER SPEND YOUR MONEY HERE. I came in and was unsure of what I wanted and when I politely asked for a minute the cashier rolled her eyes and walked away. Then when I was ready to order (took no more then 30 seconds to figure out what I wanted) she aggressively put down my order and was arguing with me. To top it off, my buddies burger was slammed onto the table. I am never ever spending money here again and I hope the cashier that took my order finds something that makes her happy.
Atmosphere: 1
Food: 2
Service: 1
We were the only car in line at 6pm. Service was slow but friendly. Food came as ordered.
Atmosphere: 4
Food: 5
Service: 4
Came in at approximately 4pm, there were no cars in the drive thru and only 1 family of 4 already seated and eating. The lady taking our order (Natasha I believe her name is) was very rude. We ordered dine in; she walked up to our table with a frown and without a word started putting our food down in front of us very angrily. A family member asked for silverware and she huffed to retrieve it.
Literally just don’t go here. Our food was on burnt bread and the tables were all in need of wiping.
Save your money, I hope that staff member has a better day :)
Atmosphere: 1
Food: 2
Service: 1
I stopped in with my family for a bite to eat and the service was great. The cashier Kia was friendly and very pleasant. She smiled the entire time she took my family's order and when she thought she made a mistake with my order she quickly caught my attention and fixed it right away. Our food came out quick and hot and overall we had a pleasant experience. I'll definitely be back when I'm visiting Sandusky!
Atmosphere: 5
Food: 5
Service: 5
We had a good experience here despite reviews. Went at a good time. Good icecream
Atmosphere: 4
Food: 4
Service: 4
I pull up and I can’t even go through the drive through because a worker is blocking the way, ok whatever I’ll just park and wait, the worker then walks to his car and continues to just look at me witch was very uncomfortable. Then I pull in the drive thru and place my order and pulled up to the window and it took a good 10 minutes before they gave me my food, normally it’s whatever I understand it takes time to make food but during those 10 minutes I realise they rung me up for sprite and not a Diet Coke witch I know I wasn’t the person to make that mistake because I never order sprite I’m a diabetic and can’t consume sugary drinks. I then get my food and I try to tell the lady at the window that this was supposed to be a Diet Coke but she just continued to say you’re welcome. After I leave I am the faced with another employee walking in the middle of the parking lot and did not move over until he got to the sidewalk by the street. Once I get home I open up the box to find 5 chicken strips with one of them being so small it should be classified as a nugget instead of the 6 I ordered. Normally it whatever sometime the person doing prep miss counted but the fact it took 10 minutes and no body that handled the food realised there was supposed to be 6 and not 4 1/2 in the box.
Atmosphere: 1
Food: 2
Service: 1
Non English speaking person at drive thru window,
Had to walk through the order 7 times .
Absolutely frustrating.
This is America, put an English speaking human at the drive thru window
Food: 5
Service: 1
They didn't give me the sauce I asked for. One pretzel stick was under cooked and soggy. Otherwise the food was okay.
Food: 2
Service: 2
Restaurantji Recommends
Warning- I usually do more thorough reviews but this was such a bad experience I'm just going to describe it.
I got a blizzard from here on the way out of cedar point and it had very little toppings in it, and it wasn't mixed. I'm saying the bottom 75% of the blizzard was just fanilla soft serve.
I drove back and showed the cashier that the blizzard had no toppings in it, and that it wasn't mixed (still white, not red from the strawberries). She asked what I want her to do about it. I told her more toppings or a new one with normal toppings. She said they're standard amounts, and after I pressed her she offered to get her manager.
The manager didn't seem interested in dealing with me. I was the only customer and all the workers were staring at me. He ended up making another. It was probably 50% mixed up. I left it at that.
Will not go to this DQ, likely to take a break from all of these. Wish I would have gone to Culver's.
Atmosphere: 1
Food: 2
Service: 1
Great experience!!
Atmosphere: 5
Food: 5
Service: 5
Staff got every single order wrong and it took forever to get because they were talking the whole time
Atmosphere: 2
Food: 3
Service: 1
Little slow. Only had 1 window operating. Plan on 5-7 minutes or more. Food was excellent
Atmosphere: 5
Food: 5
Service: 4
They don't give DQ rewards
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