Took my order but it was all wrong when I got home.
Atmosphere: 3
Food: 3
Service: 1
Gary
Girl taking orders was the least friendly person I think I've ever met. Not busy. Forgot our orders....2 large black coffees.
Atmosphere: 3
Food: 3
Service: 1
Foxpockets
Two separate occasions...
1st visit was a walk-in pick up via the app: walked in and didn't see any coffee on the designated to-go counter so I had a seat thinking it just wasn't ready yet. When I saw the employees no longer making a drink I thought something went awry so I had asked if they received a mobile order. They said they didn't and didn't have any drinks waiting, but I'm looking right at my drink I now see sitting on the counter out of the way. I asked if that was it and that's when it was just handed to me I went there a second time but not right away assuming that experience was a one-off and ordered pick up via drive-thru. I got to the speaker and they said there's no mobile order and gaslit me about it. I pulled to a parking spot and questioned my own makings in the app, confirmed the order was placed at the correct location roughly 10 minutes before I arrived. I had to walk in with my phone to defend myself and get my coffee and it was just sitting under the counter where it shouldn't of been.
I see I'm not the only person being told I don't have an order placed when there definitely is one and these weren't during busy times. I don't like dealing with people either depending on the situation, so my suggestion would be to get a different job away from customer service instead of hiding coffees, gaslighting customers like they mistakenly placed an order in some kind of alternate reality. They don't use the to-go counter for pick-ups and keep your coffees in really weird spots like how am I supposed to know who and what's happened to it. Rather they work here than in a nursing home however with this level of carelessness and empathy
Atmosphere: 4
Food: 5
Service: 1
Lee C
Always soooo rude. My cold foam never has cold foam even though it’s exactly what I order on the app. I’ve had drinks spilled on me in my uniform - never an apology. Just “oh F”. Had a worker tell me it’s not their fn problem. Yea. This store is a mess. Do better
Atmosphere: 1
Food: 2
Service: 1
Tammy Buckley
They really take care of me and make sure I got my extra espresso in my drink and they don't dump it out LOL
Parking: Located in a big Mickey Mart gas station parking lot sometimes difficult to park right in front of dunkin' donuts but there's plenty of other spaces to park in
Atmosphere: 4
Food: 4
Service: 5
L Garner
Best coffee
Finn Williams
Rude staff, went around twice for a mobile order i placed almost 11 minutes earlier. I usually can go right through but they kept saying they didnt have it (rudely) and i was more than nice. I went into the building showed my code and then they said “oh yeah well we got it just before you pulled around.” When i placed it way earlier? The thin young lady with blonde hair was sooo rude about it and when i said its okay and was overly nice and said thank you once getting my food she rolled her eyes and walked away. I work at a Starbucks (for the last 5 years) and would never treat any customer like this. These workers were so rude when i was nothing but nice. Please treat people with kindness, I'm shocked.
Atmosphere: 1
Service: 1
Mr. M
Do NOT go-to this Dunkin if you plan to use your app or a gift card. The employee stole $45.00 from my daughter off her card. Talked to the manager and nothing. Horrible company.
Great coffee and doughnut selections
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers, Avocado Toast
Took my order but it was all wrong when I got home.
Atmosphere: 3
Food: 3
Service: 1
Girl taking orders was the least friendly person I think I've ever met. Not busy. Forgot our orders....2 large black coffees.
Atmosphere: 3
Food: 3
Service: 1
Two separate occasions...
1st visit was a walk-in pick up via the app: walked in and didn't see any coffee on the designated to-go counter so I had a seat thinking it just wasn't ready yet. When I saw the employees no longer making a drink I thought something went awry so I had asked if they received a mobile order. They said they didn't and didn't have any drinks waiting, but I'm looking right at my drink I now see sitting on the counter out of the way. I asked if that was it and that's when it was just handed to me
I went there a second time but not right away assuming that experience was a one-off and ordered pick up via drive-thru. I got to the speaker and they said there's no mobile order and gaslit me about it. I pulled to a parking spot and questioned my own makings in the app, confirmed the order was placed at the correct location roughly 10 minutes before I arrived. I had to walk in with my phone to defend myself and get my coffee and it was just sitting under the counter where it shouldn't of been.
I see I'm not the only person being told I don't have an order placed when there definitely is one and these weren't during busy times. I don't like dealing with people either depending on the situation, so my suggestion would be to get a different job away from customer service instead of hiding coffees, gaslighting customers like they mistakenly placed an order in some kind of alternate reality. They don't use the to-go counter for pick-ups and keep your coffees in really weird spots like how am I supposed to know who and what's happened to it. Rather they work here than in a nursing home however with this level of carelessness and empathy
Atmosphere: 4
Food: 5
Service: 1
Always soooo rude. My cold foam never has cold foam even though it’s exactly what I order on the app. I’ve had drinks spilled on me in my uniform - never an apology. Just “oh F”. Had a worker tell me it’s not their fn problem. Yea. This store is a mess. Do better
Atmosphere: 1
Food: 2
Service: 1
They really take care of me and make sure I got my extra espresso in my drink and they don't dump it out LOL
Parking: Located in a big Mickey Mart gas station parking lot sometimes difficult to park right in front of dunkin' donuts but there's plenty of other spaces to park in
Atmosphere: 4
Food: 4
Service: 5
Best coffee
Rude staff, went around twice for a mobile order i placed almost 11 minutes earlier. I usually can go right through but they kept saying they didnt have it (rudely) and i was more than nice. I went into the building showed my code and then they said “oh yeah well we got it just before you pulled around.” When i placed it way earlier? The thin young lady with blonde hair was sooo rude about it and when i said its okay and was overly nice and said thank you once getting my food she rolled her eyes and walked away. I work at a Starbucks (for the last 5 years) and would never treat any customer like this. These workers were so rude when i was nothing but nice. Please treat people with kindness, I'm shocked.
Atmosphere: 1
Service: 1
Do NOT go-to this Dunkin if you plan to use your app or a gift card. The employee stole $45.00 from my daughter off her card. Talked to the manager and nothing. Horrible company.
Atmosphere: 1
Food: 3
Service: 1
Average place, very friendly staff
Atmosphere: 3
Food: 3
Service: 5
Restaurantji Recommends
Love the apple fritters
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
I was only there for a snack like nachos.
Atmosphere: 5
Food: 5
Service: 5
The people who work at this location were friendly, pleasant and professional. Great service.
Atmosphere: 4
Food: 4
Service: 5
Very good store ?? and very good service ????.
Service: 5
Quick service today and my order was correct.
Service: 5
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