Sadly, I am very disappointed with this 5 Guys. We have frequented this location several times over the years. In fact, THIS was our first location we had ever visited! I wished I could share the photos of this last visit. It was very “dirty” which is unusual for any 5 Guys. The stainless steel walls, particularly the one by the cash register of all places. Not only handprints but also smeared grease and drippings. (and not just recent). Sadly, the whole restaurant was very unkempt. Dirty floors. The trash cans were dirty on the outside of container. The drink dispenser was sticky and dirty. AND, it was NOT busy. In fact, we were only the 24th customer order. And the only customer except one other couple there at that time. There were 4 employees working, clearly talking and joking around. Must not have good supervisors or just not good work ethics perhaps. The employees were very nice but there are things that also can be cleaned. Walking into a 5 Guys, I’ve always felt it was clean and efficient. But not anymore. I suggest you get their act together because for what it costs, $33 for 2 people…which I don’t mind for good food but I don’t like the feeling of uncleanliness. Just not appropriate for a place serving food. Secondly, aren’t the employees with long hair supposed to wear hair nets or tied back? Distasteful also. Like I said, I wished I could share my photos. Not sure if we will return to this store. Maybe. Idk 🤷♀️
Atmosphere: 1
Food: 4
Service: 4
Mike Winters
Walked in and was blasted by loud music. Try and order and got it wrong cuz you could not hear. Asked for lettuce tomato and mayo on side. Did not get. Fries way over cooked. Soda was flat. We go there about 6 times a year. This is a first. Usually it is always great. Not this time.
Atmosphere: 1
Food: 3
Service: 2
Beverly Cosmos
My order wasn't ready when I got here. I came in after the bread time too. There were only a couple people in the store already helped. What a crappy service. No reason to be behind except laziness.
Atmosphere: 1
Food: 1
Service: 1
Bryant Halsey
Good but too expensive for a burger and fries.
Rosanna DeLaguna
Really good food!
Atmosphere: 5
Food: 5
Service: 5
John Foos
Great burgers!
Atmosphere: 3
Food: 5
Service: 5
Tori Kohl
Our food was said to be ready in 6-11 minutes. There were people that came in 20 minutes after us and got their food before we did. We then waited another 20 minutes. Overall had to wait 40 minutes for our food instead of 11. This is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Jessica Yontz
I like the atmosphere the food was okay.I just didn't like how you have to pay everything separately!!
Parking: Plenty of parking
Kid-friendliness: Family oriented
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Small Fry, Five Guys Style
Andrew VanBortel
Been wanting to try Five Guys for some time now, what better opportunity than when on vacation? Had a burger, fries and vanilla shake Friday night. All very delicious! Wanted to try other burger joints in Sandusky, but went with Five Guys again after reading sketchy reviews on the other places. Bacon burger, fries and vanilla shake tonight, were just as tasty as the first visit! And I got my food much quicker this time, then the place filled up while I was eating. Good timing. Would have given 5 stars but it is a bit pricey....
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Small Fry, Five Guys Style, Hamburger
Sadly, I am very disappointed with this 5 Guys. We have frequented this location several times over the years. In fact, THIS was our first location we had ever visited!
I wished I could share the photos of this last visit. It was very “dirty” which is unusual for any 5 Guys. The stainless steel walls, particularly the one by the cash register of all places. Not only handprints but also smeared grease and drippings. (and not just recent).
Sadly, the whole restaurant was very unkempt. Dirty floors. The trash cans were dirty on the outside of container. The drink dispenser was sticky and dirty.
AND, it was NOT busy. In fact, we were only the 24th customer order. And the only customer except one other couple there at that time. There were 4 employees working, clearly talking and joking around. Must not have good supervisors or just not good work ethics perhaps. The employees were very nice but there are things that also can be cleaned. Walking into a 5 Guys, I’ve always felt it was clean and efficient. But not anymore.
I suggest you get their act together because for what it costs, $33 for 2 people…which I don’t mind for good food but I don’t like the feeling of uncleanliness. Just not appropriate for a place serving food.
Secondly, aren’t the employees with long hair supposed to wear hair nets or tied back? Distasteful also.
Like I said, I wished I could share my photos.
Not sure if we will return to this store. Maybe. Idk 🤷♀️
Atmosphere: 1
Food: 4
Service: 4
Walked in and was blasted by loud music. Try and order and got it wrong cuz you could not hear. Asked for lettuce tomato and mayo on side. Did not get. Fries way over cooked. Soda was flat. We go there about 6 times a year. This is a first. Usually it is always great. Not this time.
Atmosphere: 1
Food: 3
Service: 2
My order wasn't ready when I got here. I came in after the bread time too. There were only a couple people in the store already helped. What a crappy service. No reason to be behind except laziness.
Atmosphere: 1
Food: 1
Service: 1
Good but too expensive for a burger and fries.
Really good food!
Atmosphere: 5
Food: 5
Service: 5
Great burgers!
Atmosphere: 3
Food: 5
Service: 5
Our food was said to be ready in 6-11 minutes. There were people that came in 20 minutes after us and got their food before we did. We then waited another 20 minutes. Overall had to wait 40 minutes for our food instead of 11. This is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
I like the atmosphere the food was okay.I just didn't like how you have to pay everything separately!!
Parking: Plenty of parking
Kid-friendliness: Family oriented
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Small Fry, Five Guys Style
Been wanting to try Five Guys for some time now, what better opportunity than when on vacation? Had a burger, fries and vanilla shake Friday night. All very delicious!
Wanted to try other burger joints in Sandusky, but went with Five Guys again after reading sketchy reviews on the other places. Bacon burger, fries and vanilla shake tonight, were just as tasty as the first visit! And I got my food much quicker this time, then the place filled up while I was eating. Good timing. Would have given 5 stars but it is a bit pricey....
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Small Fry, Five Guys Style, Hamburger
Great burgers n fries
Restaurantji Recommends
Always amazing!
Atmosphere: 5
Food: 5
Service: 5
Good burger.
Atmosphere: 5
Food: 5
Service: 5
Food was great and fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Five Guys Style, Little Cheeseburger, Little Hamburger
Love your burgers - juicy, greasy, delicious. Milkshakes could be thicker, though. Overall, a good meal to treat myself to every so often.
Atmosphere: 4
Food: 4
Service: 4
Great staff and food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Fries
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