We have loved the Roman Burger for more than 45 years! We always try to eat at a MR.. HERO when we are in Ohio.
Khyati Patel
Disappointed with the Experience
Visited this sub place expecting a decent veggie sandwich, but was really let down. The sandwich was poorly made and had barely any veggies — just felt stingy overall. On top of that, the service was slow and unwelcoming. Definitely not worth the price or the visit. Hope they improve both quality and customer experience.
patty marsh
Got a to go order I was the only order they had. Drove away and it was the wrong sandwich. Plus, really expensive.
Sandie sylvester
Sadly I was disappointed Sonia was not a very pleasant person .I just wanted a cup of Ice with a lid to go after spending 15 on my lunch and that was unacceptable she rudely stated no and oh I can pay 2.67 for a cup .WOW .Terrible service and my sandwich bread was burnt and very dry .I will never patron this establishment again.
Ken Podsiadlo
There at least once a week The last four years the service is great. The food is always very consistent. The fries are hot. The cheese is great. You do wait from time to time but it’s because they’re busy. Great service..
Kid-friendliness: They have a waffledoddle that kids love
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Med Romanburger
Christina Gundrum
Excellent food and service.
Atmosphere: 5
Food: 5
Service: 5
Kathy Beko
Very yummy! A bit pricing but what is it nowadays
Atmosphere: 5
Food: 5
Service: 5
John Eorzea
Only one man works there and he hardly speaks English. He's irritated to be there by himself. Suffice it to say I ordered my first Romanburger since like 2007. Was super amped to get into it, took a champ's bite and as I chewed there was a very feint taste of a real Romanburger. However, as I kept chewing it was disgusting. I couldn't swallow one bite, spit it out, and chucked a large Romanburger in trash where it should of been. They should be ashamed to call that Mr. Hero.
Atmosphere: 1
Food: 1
Service: 1
Dante Jones
I go here time to time to Mr hero in Sandusky had a few bad moments but once I called to let them know it was hair in my cheese they were very rude and denied saying it impossible I didn’t want anything I was just letting them know so it wouldn’t happen to anyone else but they insisted I was lying if I wasn’t at work I would of just took it back to show them but my brake is only so long just rude didn’t ask for no refund or anything was just trying to be courteous and the lady was very rude
Jose Aguilar
Food is delicious I'm not from Ohio but I come every chance I get
The Lady picking up the call was rude. I called to make a take out order and she said "No you cannot, you can either come in or doordash. We didn't answer your call for a reason." If that's who's hiring at Mr. Hero then I'm surprised they still have people's business. That was truly absurd.
Atmosphere: 1
Food: 1
Service: 1
Becky Anderson
Owner is very nice. Has there handicap child helping at register, I think is great.
Atmosphere: 5
Food: 5
Service: 5
nichole neumeyer
RUDE.. RUDE.. RUDE! Myself and another customer were just talked to like dogs because she screwed up an order and a door dash order was behind. I will never return here, ever.
Service: 1
derrick kniceley
Our food today was amazing today. One of the best cheesesteaks i habe had in years. We had quite a large order and everything was perfect. The staff was so nice and helpful. I only wish we were closer so we could visit more often but will absolutely be back the next time we are in town.
Atmosphere: 5
Food: 5
Service: 5
Brad Holm
They carry the highest standard for a restaurant. Clean, friendly and everything is always perfect!
We have loved the Roman Burger for more than 45 years! We always try to eat at a MR.. HERO when we are in Ohio.
Disappointed with the Experience
Visited this sub place expecting a decent veggie sandwich, but was really let down. The sandwich was poorly made and had barely any veggies — just felt stingy overall. On top of that, the service was slow and unwelcoming. Definitely not worth the price or the visit. Hope they improve both quality and customer experience.
Got a to go order
I was the only order they had. Drove away and it was the wrong sandwich. Plus, really expensive.
Sadly I was disappointed Sonia was not a very pleasant person .I just wanted a cup of Ice with a lid to go after spending 15 on my lunch and that was unacceptable she rudely stated no and oh I can pay 2.67 for a cup .WOW .Terrible service and my sandwich bread was burnt and very dry .I will never patron this establishment again.
There at least once a week The last four years the service is great. The food is always very consistent. The fries are hot. The cheese is great. You do wait from time to time but it’s because they’re busy. Great service..
Kid-friendliness: They have a waffledoddle that kids love
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Med Romanburger
Excellent food and service.
Atmosphere: 5
Food: 5
Service: 5
Very yummy! A bit pricing but what is it nowadays
Atmosphere: 5
Food: 5
Service: 5
Only one man works there and he hardly speaks English. He's irritated to be there by himself. Suffice it to say I ordered my first Romanburger since like 2007. Was super amped to get into it, took a champ's bite and as I chewed there was a very feint taste of a real Romanburger. However, as I kept chewing it was disgusting. I couldn't swallow one bite, spit it out, and chucked a large Romanburger in trash where it should of been. They should be ashamed to call that Mr. Hero.
Atmosphere: 1
Food: 1
Service: 1
I go here time to time to Mr hero in Sandusky had a few bad moments but once I called to let them know it was hair in my cheese they were very rude and denied saying it impossible I didn’t want anything I was just letting them know so it wouldn’t happen to anyone else but they insisted I was lying if I wasn’t at work I would of just took it back to show them but my brake is only so long just rude didn’t ask for no refund or anything was just trying to be courteous and the lady was very rude
Food is delicious I'm not from Ohio but I come every chance I get
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Romanburger
Restaurantji Recommends
The Lady picking up the call was rude. I called to make a take out order and she said "No you cannot, you can either come in or doordash. We didn't answer your call for a reason." If that's who's hiring at Mr. Hero then I'm surprised they still have people's business. That was truly absurd.
Atmosphere: 1
Food: 1
Service: 1
Owner is very nice. Has there handicap child helping at register, I think is great.
Atmosphere: 5
Food: 5
Service: 5
RUDE.. RUDE.. RUDE! Myself and another customer were just talked to like dogs because she screwed up an order and a door dash order was behind. I will never return here, ever.
Service: 1
Our food today was amazing today. One of the best cheesesteaks i habe had in years. We had quite a large order and everything was perfect. The staff was so nice and helpful. I only wish we were closer so we could visit more often but will absolutely be back the next time we are in town.
Atmosphere: 5
Food: 5
Service: 5
They carry the highest standard for a restaurant. Clean, friendly and everything is always perfect!
Atmosphere: 5
Food: 5
Service: 5
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