I have been waiting for over half an hour for an employee to open a display case for a $20 wrist watch that doesn't even need to be behind a display case. So long in fact I downloaded yelp, made myself a profile just to give this Walmart a one star review.
joe s.
Waited for 20min after having an associate call for help for sporting goods.... No one ever came. Another customer had been waiting an hour for help with a kayak. Customer service here is absolutely horrible. Walked out without buying anything
Kristine S.
Me and my husband went to electronics to get universal remotes and chargers for our phones. We couldn't find someone to help us. A girl or guy came to us with toilet paper hanging from her nose. We were so disgusted after seeing this. We were there on April 6th. We won't be going to that store again. We will go to the Fremont, Ohio store.
Kyle Fink
walmart bakery mane… “ooh la la” ?
Anna S.
It seems as if this Walmart location is starting to take steps to better organize their store, which is great considering how bad it was a year ago. Typically, I drive the 20 minutes into Norwalk to go to Walmart, as that store tends to be much cleaner, more organized, and feels safer to be in, but lately I have been going to the Sandusky location for a few items and the experience has become much more positive. I feel like I can finally go in there and find what I am looking for without the store being an epic mess.
Shelby H.
had a question about returning an online purchased. Called the store and pressed "0" to speak with an associate. Rang for 3 minutes before I was just cut off. Gives a new meaning to "Customer Service"
Ruby K.
I needed to buy a set of tires for my car so I stopped in about 9-30 wed morning 2-2-2022. after waiting 20 min I went looking for help and found someone who told me that anyone in the auto dept side could help me, I could not find anyone so I went back to the shop counter and there was someone at the counter. After making eye contact I told him that I needed to purchase a set of tires. he responded by telling me someone was ahead of me and he needed a couple minutes. I then watched as he went outside and pulled a car inside the shop and started working on it. After waiting another 5 minutes I decided they did not need my business and left. very disapointing, but I just purchase my tires elsewhere so who lost this one ? Bob from monroeville
Karen S.
Ok, I know what you are thinking - 5 star, Walmart? Really? YES! I hate Walmart with a passion, but this Walmart in Sandusky OH makes me change my mind. This place is clean, people are nice, aisles are open and neat, veggies and fruits organized like a Publix. I am in shock and awe. They have items you can't find anywhere- Baja Blast Mountain Dew? Frontera chipotle salsa? We stocked up!
Sandi B.
If you need to use the motorized carts, do not bother going to this store!!! I've tried three times in two weeks and was left stranded mid-store when carts that say they're fully charged die after only a few minutes. Today,not only did my cart fail, FOUR men associates walked past me and ignored me when I said my battery had died! One even asked me to move so he could pull his load past me. It moved a few inches and I told him the battery was dying and I needed a new one, and he just walked on. The last one looked at me then looked away, when I told him, loud enough for several people to hear, that my battery was dead and I needed a new one, he walked on! Maijjer, not far away had, and Always has, plenty of fully charged carts. We will NOT shop at this CUSTOMER SERVICE FREE Crap store again!
T E.
So lately we've been doing the pickup method for our stuff when we can and usually in a different Walmart store, not this one in Sandusky. I was working nearby and decided to put in an order to pickup on the way home after I got off work that day. About 1/2 hour AFTER the time I was supposed to pick up, I got a text message AND an email saying "We're extremely busy today and are running behind. We will let you know when your order is ready for pickup. DELAYED". So... I wait. Over an hour later, no notice yet so.. I head home. Another hour passes, still, no message. I call in, get someone in customer care who does a 3-way to the store pickup center. Associate at the store there tells me and the customer care representative that there's no delay, my order's BEEN READY since BEFORE the pickup time and I should just come get it now. So I go and get it. Still to this day, over a WEEK later, I do not have notice of that order being ready nor do I have the eReceipt I always get when I purchase from the "normal" store I use. I sent an email to the store management to let them know of my experience and I get a reply back saying if I have a problem to contact customer service. Ummm... Seriously?? Definitely will NOT be using this particular store for my pickup orders again. Sad but that's the way it goes I guess. sidenote: I've already put in and picked up at the usual store with ZERO issues since the order at the Sandusky store.
I have had mostly good experiences with Walmart. I realize, also, that every experience can't always be good. However, when you, as a business, CAN make something right that you did wrong, and it won't cost anything, I would expect you to right the wrong. Walmart Auto Center in Sandusky, Ohio did my sisters oil change a few months ago and used a compound to seal the drain plug on so it would not just vibrate loose, as I've noticed most Walmart's do. The problem was that they put way too much on and it got into the threads of the bolt, essentially turning it into thread locker instead of just sealing it. I could not remove that bolt no matter how much leverage I had on the socket. Ended up rounding the bolt on the ends and called said Walmart. They said that they would not touch it if the bolt was rounded/damaged. I simply needed the bolt broke free so I could do an oil change. They refused. Thankfully, the Tiffin, Ohio Walmart understood that it was an extremely inconvenient situation that was the fault of whoever did the oil change last and agreed to get that bolt off for me, and I am very appreciative of it. I will be leaving them a good review
James P.
Overall this is one of the better Walmart stores for general merchandise and customer service... But I recommend avoiding trusting their automotive services department. Not only are they excessively slow, but if you complain to them about their service they will threaten to ban you from having even a simple oil change done instead of trying to help with your concern or any issues. I called the management, but they do not seem to respond. I recommend another location if not another chain.
Richard H.
Staying at a hotel close by and went to buy laundry soap and get some quarters for the change machine they have here. Bought $55 worth of groceries and then went to "customer service" to get $5 worth of quarters. They told me they can not make change for me even after I told them I just bought $55 worth of groceries. I said fine and went over to one of the stands and grabbed some mints and went back with a $10 bill and said I would like to buy these and please give me my change in quarters which they did. Ridiculous.
Tami T.
I just had a very bad experience here trying to exchange a defective item that stopped working less than 30 days after I purchased it. I bought something for my son who lives there and returned to Phoenix. He misplaced the receipt but I knew he should be able to return it for another unit without his receipt. Well, apparently, at this particular Walmart you MUST have a receipt for a return or an exchange. I know of no other retailer that doesn't honor an exchange with a valid ID. My son just moved to this town, so he clearly hasn't ever done this before. The customer service department was not at all helpful and borderline on rude. The store Manager would not speak to me and the employee who placed me on hold hung up on me. Please don't waste your time when retailers like Target and Costco will refund anything anytime anywhere by using your method of payment as the verification. Join the 21st century Walmart!
Aiden H.
Walmart's delightful staff, wide variety of goods, and their well-organized corporate structure makes this superstore great for meeting new friends, getting tires for your car, and purchasing a Venus flytrap. One of my struggles was that my anxiety took over when I was presented with too many options and sections of products to choose from. After my pulse slowed I picked out a pair of sunglasses. All though they protect "100%" of UV rays, my cornea still experienced damage. The self checkout section of the store is a nice convenient touch as well, for I am not very pleasant with cashiers. Lastly the store is conveniently placed across the street from an Applebee's. How convenient. But Applebee's will be saved for a later discussion.
I have been waiting for over half an hour for an employee to open a display case for a $20 wrist watch that doesn't even need to be behind a display case. So long in fact I downloaded yelp, made myself a profile just to give this Walmart a one star review.
Waited for 20min after having an associate call for help for sporting goods.... No one ever came. Another customer had been waiting an hour for help with a kayak. Customer service here is absolutely horrible. Walked out without buying anything
Me and my husband went to electronics to get universal remotes and chargers for our phones. We couldn't find someone to help us. A girl or guy came to us with toilet paper hanging from her nose. We were so disgusted after seeing this. We were there on April 6th. We won't be going to that store again. We will go to the Fremont, Ohio store.
walmart bakery mane… “ooh la la” ?
It seems as if this Walmart location is starting to take steps to better organize their store, which is great considering how bad it was a year ago. Typically, I drive the 20 minutes into Norwalk to go to Walmart, as that store tends to be much cleaner, more organized, and feels safer to be in, but lately I have been going to the Sandusky location for a few items and the experience has become much more positive. I feel like I can finally go in there and find what I am looking for without the store being an epic mess.
had a question about returning an online purchased. Called the store and pressed "0" to speak with an associate. Rang for 3 minutes before I was just cut off. Gives a new meaning to "Customer Service"
I needed to buy a set of tires for my car so I stopped in about 9-30 wed morning 2-2-2022. after waiting 20 min I went looking for help and found someone who told me that anyone in the auto dept side could help me, I could not find anyone so I went back to the shop counter and there was someone at the counter. After making eye contact I told him that I needed to purchase a set of tires. he responded by telling me someone was ahead of me and he needed a couple minutes. I then watched as he went outside and pulled a car inside the shop and started working on it. After waiting another 5 minutes I decided they did not need my business and left. very disapointing, but I just purchase my tires elsewhere so who lost this one ? Bob from monroeville
Ok, I know what you are thinking - 5 star, Walmart? Really? YES! I hate Walmart with a passion, but this Walmart in Sandusky OH makes me change my mind. This place is clean, people are nice, aisles are open and neat, veggies and fruits organized like a Publix. I am in shock and awe. They have items you can't find anywhere- Baja Blast Mountain Dew? Frontera chipotle salsa? We stocked up!
If you need to use the motorized carts, do not bother going to this store!!! I've tried three times in two weeks and was left stranded mid-store when carts that say they're fully charged die after only a few minutes. Today,not only did my cart fail, FOUR men associates walked past me and ignored me when I said my battery had died! One even asked me to move so he could pull his load past me. It moved a few inches and I told him the battery was dying and I needed a new one, and he just walked on. The last one looked at me then looked away, when I told him, loud enough for several people to hear, that my battery was dead and I needed a new one, he walked on! Maijjer, not far away had, and Always has, plenty of fully charged carts. We will NOT shop at this CUSTOMER SERVICE FREE Crap store again!
So lately we've been doing the pickup method for our stuff when we can and usually in a different Walmart store, not this one in Sandusky. I was working nearby and decided to put in an order to pickup on the way home after I got off work that day. About 1/2 hour AFTER the time I was supposed to pick up, I got a text message AND an email saying "We're extremely busy today and are running behind. We will let you know when your order is ready for pickup. DELAYED". So... I wait. Over an hour later, no notice yet so.. I head home. Another hour passes, still, no message. I call in, get someone in customer care who does a 3-way to the store pickup center. Associate at the store there tells me and the customer care representative that there's no delay, my order's BEEN READY since BEFORE the pickup time and I should just come get it now. So I go and get it. Still to this day, over a WEEK later, I do not have notice of that order being ready nor do I have the eReceipt I always get when I purchase from the "normal" store I use. I sent an email to the store management to let them know of my experience and I get a reply back saying if I have a problem to contact customer service. Ummm... Seriously?? Definitely will NOT be using this particular store for my pickup orders again. Sad but that's the way it goes I guess. sidenote: I've already put in and picked up at the usual store with ZERO issues since the order at the Sandusky store.
Restaurantji Recommends
I have had mostly good experiences with Walmart. I realize, also, that every experience can't always be good. However, when you, as a business, CAN make something right that you did wrong, and it won't cost anything, I would expect you to right the wrong. Walmart Auto Center in Sandusky, Ohio did my sisters oil change a few months ago and used a compound to seal the drain plug on so it would not just vibrate loose, as I've noticed most Walmart's do. The problem was that they put way too much on and it got into the threads of the bolt, essentially turning it into thread locker instead of just sealing it. I could not remove that bolt no matter how much leverage I had on the socket. Ended up rounding the bolt on the ends and called said Walmart. They said that they would not touch it if the bolt was rounded/damaged. I simply needed the bolt broke free so I could do an oil change. They refused. Thankfully, the Tiffin, Ohio Walmart understood that it was an extremely inconvenient situation that was the fault of whoever did the oil change last and agreed to get that bolt off for me, and I am very appreciative of it. I will be leaving them a good review
Overall this is one of the better Walmart stores for general merchandise and customer service... But I recommend avoiding trusting their automotive services department. Not only are they excessively slow, but if you complain to them about their service they will threaten to ban you from having even a simple oil change done instead of trying to help with your concern or any issues. I called the management, but they do not seem to respond. I recommend another location if not another chain.
Staying at a hotel close by and went to buy laundry soap and get some quarters for the change machine they have here. Bought $55 worth of groceries and then went to "customer service" to get $5 worth of quarters. They told me they can not make change for me even after I told them I just bought $55 worth of groceries. I said fine and went over to one of the stands and grabbed some mints and went back with a $10 bill and said I would like to buy these and please give me my change in quarters which they did. Ridiculous.
I just had a very bad experience here trying to exchange a defective item that stopped working less than 30 days after I purchased it. I bought something for my son who lives there and returned to Phoenix. He misplaced the receipt but I knew he should be able to return it for another unit without his receipt. Well, apparently, at this particular Walmart you MUST have a receipt for a return or an exchange. I know of no other retailer that doesn't honor an exchange with a valid ID. My son just moved to this town, so he clearly hasn't ever done this before. The customer service department was not at all helpful and borderline on rude. The store Manager would not speak to me and the employee who placed me on hold hung up on me. Please don't waste your time when retailers like Target and Costco will refund anything anytime anywhere by using your method of payment as the verification. Join the 21st century Walmart!
Walmart's delightful staff, wide variety of goods, and their well-organized corporate structure makes this superstore great for meeting new friends, getting tires for your car, and purchasing a Venus flytrap. One of my struggles was that my anxiety took over when I was presented with too many options and sections of products to choose from. After my pulse slowed I picked out a pair of sunglasses. All though they protect "100%" of UV rays, my cornea still experienced damage. The self checkout section of the store is a nice convenient touch as well, for I am not very pleasant with cashiers. Lastly the store is conveniently placed across the street from an Applebee's. How convenient. But Applebee's will be saved for a later discussion.