Pizza Hut
16800 Chagrin Blvd, Shaker Heights
(216) 921-6771
Recent Reviews
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Food is not as good as it used to be the quality has went down and the price has went up
Atmosphere: 3
Food: 3
Service: 2
Incredibly rude staff, dropped several pizzas,
Atmosphere: 1
Food: 1
Service: 1
They had a girl with a broken arm working by herself doing everything so I tipped her but that was not okay to have her working alone
Atmosphere: 1
Food: 1
Service: 5
I ordered over the phone waited 20 min got there and the kids running the place was outside...I canceled that order because it cost double in the store I ordered online waited an hour crust white on the bottom oh as well as my breadsticks they promise a perfect pizza every time my tuccas...i want a refund and i will never eat hear again puzza hut fell off papa johns is better and thats crazy to say
Atmosphere: 2
Food: 1
Service: 1
Horrible location a bunch of kids that talk about clubs drinking and other personal things like the entire establishment can’t hear then cause they are very loud know one is helping the young lady that is doing all the work they are all literally gossiping accept her I feel bad for her she deserves a better team just as good as her they wouldn’t even answer the phone while she’s working register and making pizzas and taking orders 3 girls just sitting watching her my order wasn’t even ready cause she said she was the only one “working” poor girl any way do better stop acting like that at work but I will not be back trust me
Atmosphere: 1
Food: 1
Service: 1
I ordered the 30 dinner box. I waited 15 minutes before leaving out . I had to call out “ hello” in the store after waiting a few minutes. The worker was smoking a vape and casually set it on the counter in the back ( food prep area) the sauce for the white Parmesan is lumpy and it’s not hot . The pepperoni one had a large circular indentation on it that actually broke the crust , and left that one deformed. Neither one is properly cut! Each slice tears off raggedy and weird shaped. The cheesy bread sticks are only cut in half . The carmine also doesn’t taste right . The sauce is lumpy .
Food: 1
Service: 1
This location is terrible. Orders never ready on time. Employees are rude and unprofessional. I regret ordering here every time. The manager needs better training.
Atmosphere: 1
Food: 2
Service: 1
I ABSOLUTELY HATE this location!!!! Food is NEVER ready when it’s supposed to be, 9 times out of 10 your order is INCORRECT when you finally get it, The presentation of the food is bad, The staff have HORRIBLE HORRIBLE attitudes ( I think a bad attitude is a requirement to be hired)… Take the time to drive to another location, or you WILL be disappointed.
Atmosphere: 1
Food: 1
Service: 1
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
I just know if me or my family get sick I know exactly why… self explanatory👎🏽
Restaurantji Recommends
Who ever cooked at 6pm at chargin pizza hut did a great job everything was delicious
Atmosphere: 5
Food: 5
Service: 5
Terrible service was for delivery had to go pickup they should have offered me a fresh pizza wasn't poor service.
Atmosphere: 1
Food: 1
Service: 1
The bigger woman with braids in her hair and headphones on that was there around 3:00 PM Friday, May 2 was terrible first off no hello or what just come to the counter. She’s never you know what are you here for? Places both orders on top of each other and I can’t decide which one is for who I understand having a bad day but no need to make it hard for DoorDash. I will never eat here and you shouldn’t either.
Atmosphere: 1
Food: 1
Service: 1
I placed an order before they closed at least 50 mins and my dasher got there and they were closed . This was terrible
Atmosphere: 1
Food: 1
Service: 1
Ghetto! Workers are very loud and took forever with the orders
Atmosphere: 1
Food: 3
Service: 1
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