Subway
16687 Chagrin Blvd, Shaker Heights
(216) 991-0063
Recent Reviews
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The two men working today on 1st shift on 12/16/2025 were meticulous and slow in making their sandwiches which i really liked to see....they didn't slop it on but did it carefully like sandwich artists the way Subway used to do it...there just are not many people employed anymore who care to do it the old way...management sucks these days...but these guys gave me hope in fast food again...cause in general most suck these days and give u really low quality food and presentation...these guys today made it a show to watch...i enjoyed watching them make it...amazing. They need a raise! They were not the friendliest but they did their job.
Atmosphere: 4
Food: 5
Service: 5
People in there got attitudes very rude to customers. I did an online order before My sandwich was so disgusting when I received it mushy soggy top of the bread was burnt the sandwich just look disgusting. I really don’t see how they’re still open. They need to go under new management or something.
Atmosphere: 1
Food: 1
Service: 1
My sub had nothing on it that I picked out they didn’t even put mayo on it it’s just dry straight trash
Sandwich was all the way wrong. Employee lacked customer service skills. Tired of seeing people in masks behind the counter. Will NEVER return a this or any other subway again. Getting tired of being mistreated for money. Anyone else who reads this...dont go. Buy your own luncheon meat.
Atmosphere: 1
Food: 1
Service: 1
I just had the smallest sandwich. It was 3 1/4 not even close 6 inches. They charge full price. Go to another location.
Food: 2
Service: 2
😂 The guy with the covid mask hates making those sandwiches... You'll know exactly who I'm talking about
Came here to order with my gf today God bless the dude who wears the facial mask.. He's non audible, mumbles always looks annoyed
Atmosphere: 1
Went in, asked if coupons were accepted—employee looked annoyed and said yes but only for certain sandwiches. He pointed vaguely, hid list behind register, was rude, unhelpful, and wore headphones, so I left without ordering.
Service: 1
The pickles look nasty and they couldn’t tell me if the cookies was fresh & the staff seemed a little slow
Atmosphere: 1
Food: 1
Service: 1
SHOUT OUT TO MANAGER Antwan,good job good service 👏 👍 👌
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
They always open late. They’re supposed to open at 8:30, but I’ve been there at 8:35/8:40 twice, and both times they said they needed another 15-20 minutes to open.
Atmosphere: 2
Food: 4
Service: 1
You warm up the steak if it's not being toasted ...
Food always great. Located in the heart of shaker square!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Tuna
It was very disgusting and the workers are very disrespectful. Especially the female employee who’s more on the bigger side
Food: 1
Service: 1
I ordered on line...I had the american club with Italian bread and bacon on the side..I get there after app said 802..I got there at 827. The gentleman starts making my sandwich and towards the end I noticed my bread was not Italian or bacon on side. I asked the gentleman where is the bacon and stated that is not the bread I requested. He states they were out which is fine, but I should not be able to order if not available. Also my ham was missing on the sandwhich which he corrected with no issue or attitude so applause to him and he gave my bacon on the side as well. My issue with this store is there is always something. I'm 48 and enjoy all types of music, but do not feel there should be vulgar music playing in a business establishment with kids, and older folks that are older than me. Don't get me wrong, 2 songs were okay, but the others after that had me clutching my pearls and down right SHOULD NOT be played in a work place. Above and beyond disrespectful. Will not return and would like my sandwhich made as requested. I have video of the music being played as well. OWNER....Please correct issue with my sandwhich and play decent music or non at all
Atmosphere: 2
Food: 1
Service: 4
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