Chipotle Mexican Grill

Not sure what happened, but my recent 2 orders got undercooked rice. The most recent one get much less rice that not enough to eat with the food, and with 7 pieces of lettuce. I ordered here multiple times before but these last 2 was enough for me to not come back.

Atmosphere: 2

Food: 1

Service: 2

Burnt chicken, rice was dry as hell. When I went to pay for my burrito worker didn't mention my shell had busted open, she just wrapped it up and passed it on. They also started moving workers to other positions right after we got there, which meant my burrito sat there have completed for 3-4 mins on the cold table. Serving sizes were small. No one looked up and connected with customers. Will not go back. One over off Reed Hartman is 10x better.

Worst chipotle ever, employees are the rudest, the GM is the worst for not being friendly or nice, food is always cold and portion sizes are very small, DONT GO!!

Atmosphere: 1

Food: 1

Service: 1

I was charged for extra meat when i didn't order it.. They could not give my money back.. And didn't understand english enough to help me... Left my phone number bet i don't get my money back... Get a manager in there that can help and communicate with customers .. You charge too much for the meal anyway

Atmosphere: 2

Food: 2

Service: 2

Chipotle at 11974 Lebanon Rd in Sharonville, OH, is a decent spot for a quick Mexican-inspired meal. The restaurant is clean, and the staff is generally friendly, though service can sometimes be slow during peak hours. The food is fresh and customizable, with popular options like burritos and bowls. Occasionally, portions may feel inconsistent, and seating can be limited. Overall, it’s a good choice for a casual, satisfying meal when you’re in the area.

Atmosphere: 4

Food: 4

Service: 4

Meat in my veggie bowl

Atmosphere: 1

Food: 1

Service: 1

They were the best location we've been to in a while by far! They do need to update/freshen the lettuce. I passed on the salad because it was not up to parr.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: One Taco, Chips

Employees are not friendly whatsoever. Their portions do not match their handbook. Prices keep increasing yet the portions are decreasing. My rice has been uncooked multiple times now. Get it together.

Atmosphere: 1

Food: 1

Service: 1

SHUT THIS PLACE DOWN! My cheese dip is rotten! My portions are so small not even half of the bowl was full! WASTE OF MONEY.!!

Atmosphere: 1

Food: 1

Service: 1

The worst chipotle! They will rip you off every time. Please don’t waste your hard earned money here

Atmosphere: 1

Food: 1

Service: 1

I’ve went to this location off and on for the past 3 years. Food from here is usually cold/barely warm, portions are super small. While nobody expects heaping mounds on each spoonful. I watched as the employee shook off each scoop of everything going into my bowl. There was just enough to cover the bottom of the spoon without seeing metal.

Atmosphere: 4

Food: 4

Service: 1

This chipotle sucks. Food is terrible and the chips were cooked so long i think the bag they came in would taste better.

Atmosphere: 3

Food: 2

Service: 4

I know working at chipotle cannot be fun. but the employees are just ridiculously rude all the time. my order is rarely correct when i order online either so really there is no benefit to going here

Service: 1

’ve been to several Chipotle locations, but this one serves noticeably smaller portions compared to others. The meal sizes are disappointing for the price, and it doesn’t seem worth it. I wouldn’t recommend this location to anyone looking for a good Chipotle experience

Atmosphere: 1

Food: 1

Service: 1

Thanks for the bad service.

Atmosphere: 1

Food: 1

Service: 1