Chipotle Mexican Grill

The worst!! Extremely small portions! I hope the new one by Kroger is better than this!

Atmosphere: 1

Food: 1

Service: 1

They never have ingredients. I ordered online just to get a half empty bowl! They didn’t even notify me they didn’t have the ingredients.

Atmosphere: 1

Food: 1

Service: 1

Every time I order from this location online, I literally get screwed. I ordered a chicken burrito bowl with brown rice, pinto beans, sour cream, and extra cheese. When I got back to work with my food and opened the bowl, all of the food was slid down to one end and when I leveled it out the bowl wasn't even half full, and no extra cheese. There were literally 6 small pieces of chicken in the bowl as well. I also order a side of queso and chips and both the small container of queso was half full as well as the bag of chips. This is absolutely ridiculous. I have a friend that works at a different Chipotle and he told me that when you order online, they are instructed to give you less food than when you come inside to order. Bye Chipotle!!!!!

Atmosphere: 1

Food: 1

Service: 1

This location is always good! Everything was fresh and the employees were friendly and helpful even though it was busy, late on a Wednesday evening!

Came in at about 10:40 on a Tuesday night… was greeted by some sweet woman by the name of Jamie and Ki’aza. They were extremely polite even with us coming in with them about to close. Don’t see that much in the food industry anymore. Chipotle better try and keep those 2 as long as they can! Definitely will be coming back to this location!

Atmosphere: 5

Food: 5

Service: 5

Food quality was great. Staff was efficient and friendly!

Atmosphere: 4

Food: 5

Service: 5

Not sure what happened, but my recent 2 orders got undercooked rice. The most recent one get much less rice that not enough to eat with the food, and with 7 pieces of lettuce. I ordered here multiple times before but these last 2 was enough for me to not come back.

Atmosphere: 2

Food: 1

Service: 2

Burnt chicken, rice was dry as hell. When I went to pay for my burrito worker didn't mention my shell had busted open, she just wrapped it up and passed it on. They also started moving workers to other positions right after we got there, which meant my burrito sat there have completed for 3-4 mins on the cold table. Serving sizes were small. No one looked up and connected with customers. Will not go back. One over off Reed Hartman is 10x better.

Worst chipotle ever, employees are the rudest, the GM is the worst for not being friendly or nice, food is always cold and portion sizes are very small, DONT GO!!

Atmosphere: 1

Food: 1

Service: 1

I was charged for extra meat when i didn't order it.. They could not give my money back.. And didn't understand english enough to help me... Left my phone number bet i don't get my money back... Get a manager in there that can help and communicate with customers .. You charge too much for the meal anyway

Atmosphere: 2

Food: 2

Service: 2

Chipotle at 11974 Lebanon Rd in Sharonville, OH, is a decent spot for a quick Mexican-inspired meal. The restaurant is clean, and the staff is generally friendly, though service can sometimes be slow during peak hours. The food is fresh and customizable, with popular options like burritos and bowls. Occasionally, portions may feel inconsistent, and seating can be limited. Overall, it’s a good choice for a casual, satisfying meal when you’re in the area.

Atmosphere: 4

Food: 4

Service: 4

Meat in my veggie bowl

Atmosphere: 1

Food: 1

Service: 1

They were the best location we've been to in a while by far! They do need to update/freshen the lettuce. I passed on the salad because it was not up to parr.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: One Taco, Chips

Employees are not friendly whatsoever. Their portions do not match their handbook. Prices keep increasing yet the portions are decreasing. My rice has been uncooked multiple times now. Get it together.

Atmosphere: 1

Food: 1

Service: 1

SHUT THIS PLACE DOWN! My cheese dip is rotten! My portions are so small not even half of the bowl was full! WASTE OF MONEY.!!

Atmosphere: 1

Food: 1

Service: 1