Cracker Barrel Old Country Store

I’ve been a Cracker Barrel fan for 40 years but I’m done. Waiting 15 min (actually 30) was so chaotic the hostess was crying! Called our name 3 times all while they argued where to put us.
Finally put the 7 of us at a table. People leaving in walkers couldn’t get out due to chairs and tables everywhere. Server came to take our order only to be told she would be taking orders for HALF our table only! What? Table of 3 behind us were yelling for service! It was a madhouse!
Finally a new server came to our table, apologized and took our orders. I was blown away by your new menu. I come weekly for lemon pepper grilled trout. It’s been removed!! No way! That was so healthy and good! Catfish is the only fish I will not eat. I ordered country fried steak. It used to be real steak breaded. Not any more. It’s now a beef fritter! I ate three bites and left the rest. Most at our table ordered chicken and dumplings. They too were so dry and doughy. No broth at all! Not cooked. Everyone who ordered dumplings left them! For the very first time I didn’t take home my leftovers.
I’m done with your restaurant. Sadly. It is one of my regular rotations. If you return grilled trout let me know otherwise I will not be back, nor any of the six women I was with.

Atmosphere: 1

Food: 1

Service: 1

If I could give a negative star I would!!
Went here to get breakfast for dinner: grandma pancake sampler. Went at about 6pm, no rush, not crowded, or super busy. IT TOOK OVER 1 HOUR to get my food to go!!! Not only that, they forgot my drink and when the cashier called to get the drink made, it took them over 10 minutes to bring it out (just for a large sprite)....i was about to just go in the kitchen/back and make it myself.the food was another story!
Food: ham was over cooked, very tiny pieces of egg shell in scrambled eggs; sausage and scrambled eggs were also cold, hash browns were cooked at all, just looked as if the top layer was done!!! Blueberry pancakes were burnt! Didn't give me the correct syrup, as well!!! It was as if they just ignored what the server (who was the manager) wrote down!

The person who cooked this order, in my opinion, should be fired! Never eating here again...would rather go to either Fairfield or Florence (both long distances from where I live) to eat at this chain again!!

Food: 1

Service: 1

I'll never eat here again....ever. The logo change, your leadership, shame on you. Rest in peace, Cracker Barrel.

Atmosphere: 1

Food: 1

Service: 1

Fun food and full...breakfast was awesome!

Atmosphere: 4

Food: 4

Service: 4

Food was amazing, servers were fantastic.The only gripe I have about my most recent experience were the cashiers. When we attempted purchase gift shop items two of the cashiers simply kept talking, would not service us. They would look but not service or ask if help was need or anything like that. After a minute or so of waiting we simply paid for the meal and did not buy from the gift shop as they were rude.

Atmosphere: 5

Food: 5

Service: 5

The first time we tried to visit the Florence, KY location, the site said you were open but you were actually closed. However, we waited for you to reopen and came back. We were so pleased by the renovations made to the outside and inside of the establishment. We were seated quickly by a wonderful server named Ann. She was so attentive and welcoming. She made us feel right at home and recommended some wonderful meals. She even provided alternatives given restrictions we had. Overall, that visit was well worth the wait. Fast forward a month and a half later and we went back to visit Ann. She remembered us as if we were just there the day before. She even remembered where we sat! Ann is such a delight and we just simply adore her! The service she provides is top tier and you all should be proud to have Ann on your team. We will continue to come back for the good food but even moreso for the exceptional service.

Atmosphere: 4

Food: 4

Service: 5

We love Cracker Barrel! The only not-so-good thing is they don't have chicken gravy to serve with their really good fried chicken. Well, sometimes their broccoli is under cooked but those are my only complaints about food. You do have to ask for honey & jelly for your biscuits but, no biggie. Sometimes there is a long wait to be seated. When they're really busy, sometimes there's also a wait for your food.

Wheelchair accessibility: They don't have enough handicapped parking spaces, but most of parking is close to restaurant.

Atmosphere: 4

Food: 4

Service: 4

Service was extremely slow, waited 30 minutes and still had to get up and talk with the host in order to get a waiter to our table. The waitresses on duty avoided us and others like the plague. After being waited on it still took almost another 30 minutes after the order to get drinks and than food. It wasn't too busy so there wasn't much of a reason for the issue with wait staff. For reference there was only a party of two for our bill.

Food was good and fresh, after eating we still had to wait for the bill. Others were experiencing this same frustration too, an older gentleman came up to a waitress in a different section wanting his bill because they were leaving and they still told him to wait for it.

I could understand if it was extremely busy but resteraunt was half full and it looked that there were 2 waiters per section. They had people waiting left and right, tables left dirty and overall slow. I'm still under the impression they pulled someone from the kitchen to wait on us due to the negligence.

The food was good they just need the service to be quicker.

Atmosphere: 2

Food: 3

Service: 1

Main course order was wrong, ask for butter & grape jelly for biscuits; came back with butter & gravy. Not sure what was going on with the waitress.

Atmosphere: 3

Food: 4

Service: 2

ORDER THE SAMPLER PANCAKE BREAKFAST W/ EGGS AND SAUSAGE AND THE WAITRESS FAILED TO TELL US WHEN ORDERING SAUSAGE THAT WE WOULD BE CHARGED $.99 FOR EACH PIECE WHEN THE MENU STATED THAT IT COMES WITH BACON, SAUSAGE AND HAM.

Dietary restrictions: 1st TIME BEING VERY DISAPPOINTED IN THE FOOD, I HAVE ALWAYS HAD A GOOD EXPERIENCE BUT THIS TIME IT WAS NOT A GOOD EXPERIENCE

Parking: N/A

Kid-friendliness: N/A

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Mama's French Toast Breakfast

The wait at the register was too long. There line was to the back of the gift shop and there was only one person on the register. By the time a second line was opened, there were double lines almost to the back of the gift shop.

Atmosphere: 3

Food: 5

Service: 4

For the Low price of $40 I was able to experience a meal with lesser standards than a TV dinner. How do you forget the gravy on chicken fried chicken? I googled an Image so no one else would have to… There’s gravy… The cheesecake French toast sounded fantastic and I’d talk about it all day. Only to be immediately tarnished by receiving a brick of bread with strawberries that look like they went through a dehydration cycle. Absolutely disgraceful.
Apologies* I realized I actually wasted $50 on dinner for the raccoons.

Atmosphere: 1

Food: 1

Service: 1

The wait time at this specific outlet was in excess of 50 minutes, despite tables being available. The front desk seems to have been told by the waiters not to allocate tables. It took an aggressive stance to be allocated a table. A glass of tea and a breakfast bowl took 20 mins to appear. This outlet does not uphold the otherwise wonderful reputation of Crackers Barrel.

Atmosphere: 2

Food: 5

Service: 2

Breakfast and service was good

Atmosphere: 4

Food: 4

Service: 4

Log Fireplace on a cold day. Like the vegetable sides

Atmosphere: 4

Food: 4

Service: 4