Ordered delivery from the website and they messed up the whole order and then when we called no one would answer to make it right.
Atmosphere: 1
Food: 1
Service: 1
Patricia Terry
Service at this location is awful. Professionalism is nonexistent. They got a few new employees who are still training and they're doing alright. But I'm sure they'll be ruined soon by young people who were put in management positions too soon. Just vaping outside and eating in front of customers. Late orders.. even when they're not busy. I don't get it. I come here very often as a doordash driver. I've seen this place in multiple phases. Hoping this one phases out soon.
Atmosphere: 1
Food: 2
Service: 1
corey mcfarland
Ordered off the app. Missing sauces. Hole cut in the sauce they sent. Not ordering from here ever again. Person I talked to seemed annoyed that I’d want what they forgot on my order. There are better pizza places in Sidney. Order from one of them.
Food: 2
Service: 1
Chip Chapman
Great customer service in person but nobody can pickup the phone
Atmosphere: 4
Food: 3
Service: 2
Julie Dagani
Delivery was delayed. Food cold. Pasta was plain pasta as they forgot the sauce. Didn’t answer phone when tried to contact.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Breadsticks
Ronald Todd
I ordered here last night and they missed an item but gladly replaced it. No problem there but I didn't notice until it was too late that my pizza was messed up but still edible. Nice lady named Cindy told us that it was too late to fix the pizza but to come back today and to have a new one made with no extra charge didn't sound unreasonable so we agreed. My problem is the fact of when we tried claiming the replacement pizza the people kept hanging up the phone every time we called and gave my mother attitude when I sent her to go get it since I was busy running an errand at the time. I've had nothing but issues with this place over the years and granted it's my fault going back to them but it's not my fault that the one on vandamark road doesn't deliver. I've had pizza arrive with no sauce or no cheese or items constantly missing or the food being entirely wrong and one time I ordered I had $100 and the food was around $50 instead of giving my fiance time to tell them what their tip was supposed to be they ran off with the rest of my money and when I called the store it took them 3 hours to get the driver to bring my money back and I ended up revoking their tip because of it since I was understandably furious. I will not be ordering from here anymore and I will be doing carryout from the Vandamark Road address since they never fail to deliver on good food and service.
Atmosphere: 1
Food: 3
Service: 1
Kristi Kelly
Ordered through the app, very easy. Good arrived, ordered a big box meal, cheese sticks, boneless and extra nacho fries. No nacho on the fries, no sauce for the cheese sticks, no sauce on the pizza. That being said, was unable to get ahold of anyone at the store. 38 minutes on hold no one answered.
Was just delivering a door dash but the staff was so kind and helpful that I felt the need to review
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Daniel Arnett
Pizza delivery time moved up until finally delivered after an hour. Upon opening the box it didn't have any toppings. Called the driver with no answer, called Restaurant explained issue and was put on hold for 10 min with no one answering my call. Very disappointed putting a nail in the pizza hut on Russell Road coffin.
Can’t comment on the atmosphere, it’s carryout. Getting tired of the same old pizza around town I decided to try Pizza Hut again after many years. I’m a child of the 80s and man Pizza Hut was the chain pizza bar none. But definitely not the case now. I ordered online they forgot 3 extra dipping sauces for the bread sticks and a 2 liter. The pizza although it came from the bag was somehow lukewarm. I don’t know if it’s just this location or what but better off trying another one if you really want Pizza Hut. I gave it two stars because the pan crust is still pretty good, though skimpy on the cheese. I tried to call and tell them they forgot my dipping sauces and 2 liter and no matter which number I pushed I got directed to a Pizza Hut call center. Gotta love these modern times right
Food: 4
Service: 1
Cheyenne Nickels
I just put a order in and it was FROM DELIVERED but their app said it’s from carrying out
Ordered delivery from the website and they messed up the whole order and then when we called no one would answer to make it right.
Atmosphere: 1
Food: 1
Service: 1
Service at this location is awful. Professionalism is nonexistent. They got a few new employees who are still training and they're doing alright. But I'm sure they'll be ruined soon by young people who were put in management positions too soon. Just vaping outside and eating in front of customers. Late orders.. even when they're not busy. I don't get it. I come here very often as a doordash driver. I've seen this place in multiple phases. Hoping this one phases out soon.
Atmosphere: 1
Food: 2
Service: 1
Ordered off the app. Missing sauces. Hole cut in the sauce they sent. Not ordering from here ever again. Person I talked to seemed annoyed that I’d want what they forgot on my order. There are better pizza places in Sidney. Order from one of them.
Food: 2
Service: 1
Great customer service in person but nobody can pickup the phone
Atmosphere: 4
Food: 3
Service: 2
Delivery was delayed. Food cold. Pasta was plain pasta as they forgot the sauce. Didn’t answer phone when tried to contact.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Breadsticks
I ordered here last night and they missed an item but gladly replaced it. No problem there but I didn't notice until it was too late that my pizza was messed up but still edible. Nice lady named Cindy told us that it was too late to fix the pizza but to come back today and to have a new one made with no extra charge didn't sound unreasonable so we agreed. My problem is the fact of when we tried claiming the replacement pizza the people kept hanging up the phone every time we called and gave my mother attitude when I sent her to go get it since I was busy running an errand at the time. I've had nothing but issues with this place over the years and granted it's my fault going back to them but it's not my fault that the one on vandamark road doesn't deliver. I've had pizza arrive with no sauce or no cheese or items constantly missing or the food being entirely wrong and one time I ordered I had $100 and the food was around $50 instead of giving my fiance time to tell them what their tip was supposed to be they ran off with the rest of my money and when I called the store it took them 3 hours to get the driver to bring my money back and I ended up revoking their tip because of it since I was understandably furious. I will not be ordering from here anymore and I will be doing carryout from the Vandamark Road address since they never fail to deliver on good food and service.
Atmosphere: 1
Food: 3
Service: 1
Ordered through the app, very easy. Good arrived, ordered a big box meal, cheese sticks, boneless and extra nacho fries. No nacho on the fries, no sauce for the cheese sticks, no sauce on the pizza. That being said, was unable to get ahold of anyone at the store. 38 minutes on hold no one answered.
Atmosphere: 1
Food: 1
Service: 1
Very nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pepperoni Pizza, Fries
Was just delivering a door dash but the staff was so kind and helpful that I felt the need to review
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Pizza delivery time moved up until finally delivered after an hour. Upon opening the box it didn't have any toppings. Called the driver with no answer, called Restaurant explained issue and was put on hold for 10 min with no one answering my call. Very disappointed putting a nail in the pizza hut on Russell Road coffin.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cheese Sticks, Pepperoni Pizza
Restaurantji Recommends
Service sucks at Sidney, Ohio on Russell road
Atmosphere: 1
Food: 1
Service: 1
I had 1 tiny sauce cup for my cheese sticks. Lasted 2 sticks. How disappointing.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Cheese Sticks, Fries
Pizza Hut on Russell Rd. In Sidney, Ohio is the better Pizza Hut in Sidney. Friendly staff
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheese Sticks, Pepperoni Pizza, 12 Traditional Wings, Marinara Dip, Fries, Meat Lovers Pizza, Sides
Can’t comment on the atmosphere, it’s carryout. Getting tired of the same old pizza around town I decided to try Pizza Hut again after many years. I’m a child of the 80s and man Pizza Hut was the chain pizza bar none. But definitely not the case now. I ordered online they forgot 3 extra dipping sauces for the bread sticks and a 2 liter. The pizza although it came from the bag was somehow lukewarm. I don’t know if it’s just this location or what but better off trying another one if you really want Pizza Hut. I gave it two stars because the pan crust is still pretty good, though skimpy on the cheese. I tried to call and tell them they forgot my dipping sauces and 2 liter and no matter which number I pushed I got directed to a Pizza Hut call center. Gotta love these modern times right
Food: 4
Service: 1
I just put a order in and it was FROM DELIVERED but their app said it’s from carrying out
Atmosphere: 1
Food: 3
Service: 1
Loading...