The staff was super cool and got everything done right š
Haley bogard
Staff was very rude. Decided not to even waste our time in get anything! Very unprofessional. Not pleasant at all. Answers the customers with the word, āwhat,ā very aggressively as if we are making his job hard. Very rude, unprofessional and disrespectful. They will run this place down in no time would not recommend!
K Parker
We came in for ice cream and were not greeted or acknowledged. We stood there for a while waiting to be serviced and the crew were just talking to one another and giving free donuts to their friends. We decided to leave and get Mitchellās ice cream. They have excellent customer service always. This was your South Euclid, Ohio location on 5/25/25. I now know why we were the only customers.
Jescica Stevenson
If I could give it zero stars I would. I looked at most of the other reviews and they basically described what I experienced. Iām not sure why it is still opened? Two girls with attitude, a young dude doesnāt even know what flavors are on the menu on line. But said, donāt go by that. What should we go by then??? I asked for mocha instead. Girl said they donāt have mocha but they have jamochaā¦ I asked for two scoops with nuts and Carmelā¦she said you mean a sundaeā¦I said no. Two scoops with nuts and carmel and a chocolate with nuts and Carmelā¦she said you mean a sundaeā¦I said no. Just two scoops with nuts and Carmel. Then she said fine, come around. Just funky attitude and rude. Iāll find somewhere else to go. They donāt value their customers at all. š¤·š¾āāļø
K Hodge
Worst service , they donāt care to be accurate or timely
Zachary Noreikas
Placed a mobile order, said to pick up inside, doors were locked, went through drive through, they said they don't carry any of the flavors we ordered on the app. How the hell do you mess up this badly and still stay in business. Terrible parking lot and drive through infrastructure as well, fairly sure illegal even, you quite literally get trapped in the drive through with no way out.
Chelsea Pappas
This being a $7 cup of a double scoop ice cream is insane. Robots should take over your jobs
Virtue Herak
Very nice staff but almost never has the flavor ice cream or donuts I ask for or even any of the alternatives I would be willing to settle for.
Amber Ball
The young man who help us today was awesome super sweet but all the ladyās in there was something else very unprofessional kept waiting for one of them to notice I was standing there but they were to busy playing around! I get it they are all young but thatās super rude! Thankfully the young man came up to help us!! He is definitely a great hire and deserves all the praise he will get!!
Atmosphere: 5
Food: 5
Service: 5
Casey Benetz
was closed while dunkin was open. there was no sign saying it was closed and there was no way to escape the drive thru besides waiting for everyone else. went to uptown mart across the street and got ice cream in a few minutes, recommend going there instead.
āIce cream is to hard to scoopā is what I was told you guy donāt have hot water or something?
Service: 1
Mary Nunya
If I could give it 5 negative stars, I would. Lazy, lazy, lazy! Refused to cut my bagel in half. Barely any cream cheese on my bagel. Handed me a 2 scoop ice cream cone that was dripping and completely soaked the napkin that was handed to me. The ice cream cone probably sat in a holder melting whole my bagel was being toasted. Common sense not so common. Will never go there again
Zachary Winters
Completely ignored for a solid 5 mins. There were 4-5 workers at the time and they went out of there way to not make eye contact with us. It was so bizarre.
Atmosphere: 1
Food: 3
Service: 1
Scott Dickenson
Itās ice cream. You should get 5 stars bc itās ice cream. But you get a 1 star bc the service is awful. In order a cone with two scoops. The young lady handed me a cup with my cone upside down in it and said āit was leaning so I put it in a cupā Then she didnāt even give me a spoon? How about you just scoop a new cone correctly? Unbelievable.
Atmosphere: 1
Food: 5
Service: 1
Leonard Pike
This is the great experience ice cream parlor donuts shop.
The staff was super cool and got everything done right š
Staff was very rude. Decided not to even waste our time in get anything! Very unprofessional. Not pleasant at all. Answers the customers with the word, āwhat,ā very aggressively as if we are making his job hard. Very rude, unprofessional and disrespectful. They will run this place down in no time would not recommend!
We came in for ice cream and were not greeted or acknowledged. We stood there for a while waiting to be serviced and the crew were just talking to one another and giving free donuts to their friends. We decided to leave and get Mitchellās ice cream. They have excellent customer service always. This was your South Euclid, Ohio location on 5/25/25. I now know why we were the only customers.
If I could give it zero stars I would. I looked at most of the other reviews and they basically described what I experienced. Iām not sure why it is still opened? Two girls with attitude, a young dude doesnāt even know what flavors are on the menu on line. But said, donāt go by that. What should we go by then??? I asked for mocha instead. Girl said they donāt have mocha but they have jamochaā¦ I asked for two scoops with nuts and Carmelā¦she said you mean a sundaeā¦I said no. Two scoops with nuts and carmel and a chocolate with nuts and Carmelā¦she said you mean a sundaeā¦I said no. Just two scoops with nuts and Carmel. Then she said fine, come around. Just funky attitude and rude. Iāll find somewhere else to go. They donāt value their customers at all. š¤·š¾āāļø
Worst service , they donāt care to be accurate or timely
Placed a mobile order, said to pick up inside, doors were locked, went through drive through, they said they don't carry any of the flavors we ordered on the app. How the hell do you mess up this badly and still stay in business. Terrible parking lot and drive through infrastructure as well, fairly sure illegal even, you quite literally get trapped in the drive through with no way out.
This being a $7 cup of a double scoop ice cream is insane. Robots should take over your jobs
Very nice staff but almost never has the flavor ice cream or donuts I ask for or even any of the alternatives I would be willing to settle for.
The young man who help us today was awesome super sweet but all the ladyās in there was something else very unprofessional kept waiting for one of them to notice I was standing there but they were to busy playing around! I get it they are all young but thatās super rude! Thankfully the young man came up to help us!! He is definitely a great hire and deserves all the praise he will get!!
Atmosphere: 5
Food: 5
Service: 5
was closed while dunkin was open. there was no sign saying it was closed and there was no way to escape the drive thru besides waiting for everyone else. went to uptown mart across the street and got ice cream in a few minutes, recommend going there instead.
Atmosphere: 1
Service: 1
Restaurantji Recommends
āIce cream is to hard to scoopā is what I was told you guy donāt have hot water or something?
Service: 1
If I could give it 5 negative stars, I would. Lazy, lazy, lazy! Refused to cut my bagel in half. Barely any cream cheese on my bagel. Handed me a 2 scoop ice cream cone that was dripping and completely soaked the napkin that was handed to me. The ice cream cone probably sat in a holder melting whole my bagel was being toasted. Common sense not so common. Will never go there again
Completely ignored for a solid 5 mins. There were 4-5 workers at the time and they went out of there way to not make eye contact with us. It was so bizarre.
Atmosphere: 1
Food: 3
Service: 1
Itās ice cream. You should get 5 stars bc itās ice cream. But you get a 1 star bc the service is awful. In order a cone with two scoops. The young lady handed me a cup with my cone upside down in it and said āit was leaning so I put it in a cupā Then she didnāt even give me a spoon? How about you just scoop a new cone correctly? Unbelievable.
Atmosphere: 1
Food: 5
Service: 1
This is the great experience ice cream parlor donuts shop.
Atmosphere: 4
Food: 5
Service: 5
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