It’s ice cream. You should get 5 stars bc it’s ice cream. But you get a 1 star bc the service is awful. In order a cone with two scoops. The young lady handed me a cup with my cone upside down in it and said “it was leaning so I put it in a cup” Then she didn’t even give me a spoon? How about you just scoop a new cone correctly? Unbelievable.
Atmosphere: 1
Food: 5
Service: 1
Leonard Pike
This is the great experience ice cream parlor donuts shop.
Atmosphere: 4
Food: 5
Service: 5
Vince Smith
If you order anywhere but inside the building, the order is going to be incorrect, I guarantee it.
Service: 1
Yanna Willis
Went here 11/10/2023 at 10pm service was terrible the lady on the speaker was very nasty when we got to the window we asked her why she was so nasty towards customers she got smart I’ll never spend my money here again I’m a payin customer an u guys employed a nasty attitude rude individual to be the face customers have to put up
Atmosphere: 1
Food: 1
Service: 1
Ryan Longood
You would expect a place specializing in ice cream wouldn't be completely incompetent when a basic order for ice cream comes in. This place consistently makes you wait up to 30 minutes for some of the worst prepared shakes I've ever seen. Just go somewhere else for your own sanity
Christine H.
Some of the workers there are very rude, unprofessional and have no telephone etiquette at all!!! I hate dealing with this store.
Kevin Hoffman
Ignored for 5 minutes while waiting on a pickup order. Another customer came in and was helped immediately. I then found out my order was already gone. Trash place
Nina Brow
Eating my handpacked ice cream and get to the middle it's a nice gummy bear in there that I didn't ask for.....it kind of turned my stomach
cle cle
Very slow workers. I was picking up a doordash with no line but I still had to wait 20 minutes.
Beyonka Smith
Let’s just say this is the worst location EVER, worst experience, I drove 20 mins for a late night snack just to be disappointed. Line was super long which is understandable but they are super slow, and to put the cherry on top They didn’t have nothing in stock,
This is the worse Baskin Robbins in the state! They never have Recees Sunday. They need to stop selling it! The donuts are stale and disgusting! I drive 20 minutes away to Chagrin. They need to close this trash location. Management should be fired.
Michael Foley
I enjoyed my visit to Badkin=Robbins it was very good customer service the donuts were fresh and very good ice coffee I'll be going back for there for sure. Thank you
Chelsea Mccullough
Don't waste your time. They're probably out of everything you could possibly want to order.
Captain Orion
Hey, thank you Akahlea for working tonight. You had a huge line and I know you were doing your absolute best to serve customers as quickly as possible . It was 11:00 pm and there was a huge rush of people and you stayed cool, stayed kind, gave suggestions for replacements of things your store ran out of. This is the best service I have ever seen at a DD/BR. While some people may have gotten frustrated with the long wait on the drive through, I am sure they did not know the whole story of why it wait was so long. And you were not the reason for it. You were what made the long wait worth it!
It’s ice cream. You should get 5 stars bc it’s ice cream. But you get a 1 star bc the service is awful. In order a cone with two scoops. The young lady handed me a cup with my cone upside down in it and said “it was leaning so I put it in a cup” Then she didn’t even give me a spoon? How about you just scoop a new cone correctly? Unbelievable.
Atmosphere: 1
Food: 5
Service: 1
This is the great experience ice cream parlor donuts shop.
Atmosphere: 4
Food: 5
Service: 5
If you order anywhere but inside the building, the order is going to be incorrect, I guarantee it.
Service: 1
Went here 11/10/2023 at 10pm service was terrible the lady on the speaker was very nasty when we got to the window we asked her why she was so nasty towards customers she got smart I’ll never spend my money here again I’m a payin customer an u guys employed a nasty attitude rude individual to be the face customers have to put up
Atmosphere: 1
Food: 1
Service: 1
You would expect a place specializing in ice cream wouldn't be completely incompetent when a basic order for ice cream comes in. This place consistently makes you wait up to 30 minutes for some of the worst prepared shakes I've ever seen. Just go somewhere else for your own sanity
Some of the workers there are very rude, unprofessional and have no telephone etiquette at all!!! I hate dealing with this store.
Ignored for 5 minutes while waiting on a pickup order. Another customer came in and was helped immediately. I then found out my order was already gone. Trash place
Eating my handpacked ice cream and get to the middle it's a nice gummy bear in there that I didn't ask for.....it kind of turned my stomach
Very slow workers. I was picking up a doordash with no line but I still had to wait 20 minutes.
Let’s just say this is the worst location EVER, worst experience, I drove 20 mins for a late night snack just to be disappointed. Line was super long which is understandable but they are super slow, and to put the cherry on top They didn’t have nothing in stock,
Restaurantji Recommends
This is the worse Baskin Robbins in the state! They never have Recees Sunday. They need to stop selling it! The donuts are stale and disgusting! I drive 20 minutes away to Chagrin. They need to close this trash location. Management should be fired.
I enjoyed my visit to Badkin=Robbins it was very good customer service the donuts were fresh and very good ice coffee I'll be going back for there for sure. Thank you
Don't waste your time. They're probably out of everything you could possibly want to order.
Hey, thank you Akahlea for working tonight. You had a huge line and I know you were doing your absolute best to serve customers as quickly as possible . It was 11:00 pm and there was a huge rush of people and you stayed cool, stayed kind, gave suggestions for replacements of things your store ran out of. This is the best service I have ever seen at a DD/BR. While some people may have gotten frustrated with the long wait on the drive through, I am sure they did not know the whole story of why it wait was so long. And you were not the reason for it. You were what made the long wait worth it!
Great place. Very courteous and helpful staff.