Popeyes Louisiana Kitchen

The staff is incompetent no one knows what they are doing. This location needs to be shutdown and all new staff needs to be hired. This is the worst location to go to. The managers are rude and vulgar. They have no concept of what good customer service is. Unfortunately no one who works at this location should be employed in the service industry. NEVER UNDER ANY CIRCUMSTANCES SHOULD YOU GO HERE TO EAT

If I could give this place 0 stars I would. Absolutely horrendous service and honestly the food wasn’t much better. I paid for my food and they asked me to pull up and wait. 10 minutes after waiting, a guy comes out and asks if I wanted to still wait for the sandwich I ordered, I ask how long is the wait and they told me 15 minutes after waiting already. They just said they could give me a wrap instead and even though it didn’t cost as much as the sandwich I agreed. They brought all the food out and everything including the wraps were wrong plus the tenders were cold. I went out to go show them the wrong order and while I’m walking in there was a lady in her car saying her chicken was wrong and the employee looked and then said “oh this is yours” to me. I didn’t want food that someone just touched so I told her I want fresh chicken. She said she wouldn’t do that and I would have to speak with the manager. So I did. The manager had slides and dirty finger nails. The people in the back had no gloves on. They ended up giving us what we asked for but the wraps had no sauce and because I said the tenders in the wraps were cold, the clearly just microwaved the wraps, lettuce and all. My sandwich was all breading no chicken. Needless to say I won’t be returning. They’re don’t care about good service, cleanliness or quality. But I know that now from going there and now seeing the ratings are so low. Shut it down.

We've been to this location three times. We ordered the same thing every time we go which is a bundle box split regular and spicy they never get the order right ever. It will be the last time we go we wanted to wash our hands after a long day of work both bathrooms are out of order there's paper and stuff all over the floor. It's just not a well-run restaurant.

Warning, do not go there at all!!! Ordered food through mobile order. Waited 45 minutes to an hour just to get to speaker. They said come up to the window. Can you sit some more! Then they said to go out the door. Then they don’t know what I ordered.. then they said they have no food. Then they said they cannot give me a refund. They don’t know how.!!! this is not the first time

Additionally, if you don’t have food that you’re trying to sell, why are you trying to sell and take orders for food that you don’t have or you refuse to make?

The bathroom was disgusting Nats were flying around the toilet that means it hasn't been cleaned in a long while I had just came in when it first opened for the day so that says alot about this location the manager seems not to care if he is not checking behind these young employees i would not be dining in again at all and I service this location so I seen first hand

Took me 30 minutes to get a chicken sandwich and I was the second person there

I ordered a 12 piece family meal with an additional large side and 6 jalapeños. I paid $48.17. Once I got home I noticed they only gave me a 8 piece family meal and one of the orders of mashed potatoes were half filled. I tried to call several times and no one answers the phone. I don't want to drive back up there because its 20 minutes to get there and 20 minutes back not including waiting in line. I would like to be refunded back and only charged for what was given to me. I will not patronize this South Euclid location ever again. I wouldn't have given a 1 star but Google requires at least that.

Came in here to door dash and the manager was being real rude and was lying to me saying his bathroom was broken down so I couldn’t use it… Popeyes gets a ton of money from door dashers but can’t give them the dignity of the bathroom.

This is the worst restaurant i have ever seen in my entire life. The staff here is so horrible and so disgusting and disrespectful. I can’t believe that a company would allow a location like this to exist. I have been to this location multiple times and had interaction with all employees. Every single one of them is sad excuse for an employee. Hope this place gets shut down. And everyone should be fired.

Poor customer service, and cleanliness. Food isn’t good.

Atmosphere: 1

Food: 1

Service: 1

I went into this location as a dasher and omg it was unbelievable.....the whole staff was a mess. They joked around, cursed, sat on counters exchanging food with Penn station but not serving customers. The manager was even more rude told a customer she shouldn't have came inside he said he'll be out there when the food was ready. He told his crew member "don't let these people in here once the doors are locked" all while this sweet older lady was standing right there making her uncomfortable. I waited over 10min before finally getting the food and sadly I wouldn't know what the hell they gave me because it isn't for me to check orders if it's not a drink. I will never ever go back to this popeyes even if they were giving away chicken.

Everything about this spot is trash

Food: 2

Service: 2

Worst location ever! I ordered paid then told no chicken was ready after sitting in the drive through for 25 min. I pull to the front and wait another 15 min only to get home and bite the half cooked wings. The restaurant looks dirty parking area full of trash. Definitely won't return!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: I Order 6 Chicken Wings

These people take your money and then tell you that they don’t have the product and now they have a No Refund policy. So how are you not going to give me my money back on a product that I paid for and you don’t have it . Stop going to this establishment that does not honor refunds especially for product that they don’t have. This is not good business at all. The manager says well you can get something else. I did not want nothing else. The manger says well it’s not my rule it’s them take it up with corporate. No number for corporate to be found. Stop patronizing a company that tricks you out your money. Then you wonder why they have boards up to the windows and doors because someone was mad at them.

Atmosphere: 1

Food: 1

Service: 1

Poor service.

Atmosphere: 1

Food: 1

Service: 1