our pizza came out of oven as we arrived, however, perhaps oven not working. our pizza crust was raw, onions stringy as raw, pepperoni and sausage was cold. TERRIBLENO REASON TO EAT.
Sean Culley
Someone at the store prepared these wings and decided they looked tasty and correct. This is gross. At least spill some sauce on them.
Atmosphere: 5
Food: 1
Service: 5
Morgan J.
I typically love Donatos, but they've lost me with this one. Definitely won't be ordering "boneless wings" again. Very disappointed.
Jack Crotty
We ordered wings, a salad and two pizzas for delivery via the website. All we received was our wings and salad. I had to then pick up our pizzas, and once I returned I noticed that the lettuce of the salad was brown. I’m unsure why I continue to order from here. I’ve never had a good experience.
Atmosphere: 1
Food: 1
Service: 1
Mike Wages
Take out was ready 10minutes ahead of schedule. Hot delicious pizza.
Food: 5
Service: 5
Recommended dishes: Pizza
Lindsay C.
We've had the worst luck with this specific donatos. First, doordash is used for delivery. On several occasions, we've received the wrong order. When I've called, I've been told we will be reimbursed but we never have been. The latest incident involved our order not being delivered by Doordash. I received an email that my order as cancelled. I called Donatos, and according to the manager, my order was completed and someone from Doordash came to pick it up. It never came. Rather than the management at Donatos accommodating their customer, I was told I had to call Doordash for a refund. More conversation was had, and no accommodation or accountability was given on behalf of Donatos. We called Doordash to receive a refund, and Doordash told us it's up to Donatos to refund us! Long story short, we had to contact the Donatos Corporate Office to receive any refund at all. So disappointing in regards to customer service.
Jake Frueauf
Ordered pizza to be delivered by 1 pm for my daughters 6th birthday party. At 1:30 (30 minutes late) I called and they weren’t even sure where their dasher was, I guess they don’t have delivery drivers. Then I got a text that said it would be delivered at 2 (an hour late). So I decided to come pick it up because 10 kids were hungry and I asked for fresh pizza. I got pizza sitting in the warmer for 45 minutes, no offer of a refund or credit, not even an apology. Abysmal experience and way to ruin a fun birthday experience.
Atmosphere: 1
Food: 1
Service: 1
Victoria
Waited 25 mins for a small pizza… after being told 8 mins and waiting 3 mins at the counter to order w no one waiting on us
Victoria B.
Waited 25 mins for a small pizza… after being told 8 mins and waiting 3 mins at the counter to order w no one waiting on us
Tom Meacham
Had an issue with delivery from the Donatos Springboro. The manager handed it perfectly. Thank you. I will be back.
Used to be better, but last few times pizza came via doordash which we didn't pick and it was cold. It'd be fine if they gave the doordashers that pizza bag that keeps it hot. Wish there was a way to opt out of doordash delivery.
Brad Hess
This location is one of the worst locations. Good is never done on time even when the order is placed several hours in advance. Multiple times they have given away our order and have to remake it and constantly losing orders. Management never works to make any fixes and instead of making it right they just just act like it’s a normal.
Don Crabtree
Ordered lunch for delivery. 10" pepperoni & sausage pizza, small breadsticks and a tea. Pizza and breadsticks were cold and tea was warm. The driver had to go less than mile from the store to deliver. How do you deliver cold food in less than a mile?! Leave it to this location; if it can be effed up, they will eff it up!
Atmosphere: 1
Food: 1
Service: 1
Ellen Dungjen
placed order online and selected 6:30 pm for pick up. hit submit and was granted a 5:49 pm pick up instead! called store immediately and spoke to Rick(I think). He informed me no problem the order would be ready at 6:30 pm. got to the store 5-6 minutes early, and the order was ready (should have questioned the the freshness right there). drove the 7-8 minutes home and was welcomed by a less-than-lukewarm pie (the only thing hot at this point was me)! Basically I was lied about the order by Rick. This was not a fresh pie, but one that sat on a heated counter. Lots of pizza competition in Springboro. Donatos you’re OUT!!!
Valerie Bailey
We carried out, but the staff was great. Our order didn't take long and the food was super hot and delicious.
our pizza came out of oven as we arrived, however, perhaps oven not working. our pizza crust was raw, onions stringy as raw, pepperoni and sausage was cold. TERRIBLENO REASON TO EAT.
Someone at the store prepared these wings and decided they looked tasty and correct. This is gross. At least spill some sauce on them.
Atmosphere: 5
Food: 1
Service: 5
I typically love Donatos, but they've lost me with this one. Definitely won't be ordering "boneless wings" again. Very disappointed.
We ordered wings, a salad and two pizzas for delivery via the website. All we received was our wings and salad. I had to then pick up our pizzas, and once I returned I noticed that the lettuce of the salad was brown. I’m unsure why I continue to order from here. I’ve never had a good experience.
Atmosphere: 1
Food: 1
Service: 1
Take out was ready 10minutes ahead of schedule. Hot delicious pizza.
Food: 5
Service: 5
Recommended dishes: Pizza
We've had the worst luck with this specific donatos. First, doordash is used for delivery. On several occasions, we've received the wrong order. When I've called, I've been told we will be reimbursed but we never have been. The latest incident involved our order not being delivered by Doordash. I received an email that my order as cancelled. I called Donatos, and according to the manager, my order was completed and someone from Doordash came to pick it up. It never came. Rather than the management at Donatos accommodating their customer, I was told I had to call Doordash for a refund. More conversation was had, and no accommodation or accountability was given on behalf of Donatos. We called Doordash to receive a refund, and Doordash told us it's up to Donatos to refund us! Long story short, we had to contact the Donatos Corporate Office to receive any refund at all. So disappointing in regards to customer service.
Ordered pizza to be delivered by 1 pm for my daughters 6th birthday party. At 1:30 (30 minutes late) I called and they weren’t even sure where their dasher was, I guess they don’t have delivery drivers. Then I got a text that said it would be delivered at 2 (an hour late). So I decided to come pick it up because 10 kids were hungry and I asked for fresh pizza. I got pizza sitting in the warmer for 45 minutes, no offer of a refund or credit, not even an apology. Abysmal experience and way to ruin a fun birthday experience.
Atmosphere: 1
Food: 1
Service: 1
Waited 25 mins for a small pizza… after being told 8 mins and waiting 3 mins at the counter to order w no one waiting on us
Waited 25 mins for a small pizza… after being told 8 mins and waiting 3 mins at the counter to order w no one waiting on us
Had an issue with delivery from the Donatos Springboro. The manager handed it perfectly. Thank you. I will be back.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Used to be better, but last few times pizza came via doordash which we didn't pick and it was cold. It'd be fine if they gave the doordashers that pizza bag that keeps it hot. Wish there was a way to opt out of doordash delivery.
This location is one of the worst locations. Good is never done on time even when the order is placed several hours in advance. Multiple times they have given away our order and have to remake it and constantly losing orders. Management never works to make any fixes and instead of making it right they just just act like it’s a normal.
Ordered lunch for delivery. 10" pepperoni & sausage pizza, small breadsticks and a tea. Pizza and breadsticks were cold and tea was warm. The driver had to go less than mile from the store to deliver. How do you deliver cold food in less than a mile?! Leave it to this location; if it can be effed up, they will eff it up!
Atmosphere: 1
Food: 1
Service: 1
placed order online and selected 6:30 pm for pick up. hit submit and was granted a 5:49 pm pick up instead! called store immediately and spoke to Rick(I think). He informed me no problem the order would be ready at 6:30 pm. got to the store 5-6 minutes early, and the order was ready (should have questioned the the freshness right there). drove the 7-8 minutes home and was welcomed by a less-than-lukewarm pie (the only thing hot at this point was me)! Basically I was lied about the order by Rick. This was not a fresh pie, but one that sat on a heated counter. Lots of pizza competition in Springboro. Donatos you’re OUT!!!
We carried out, but the staff was great. Our order didn't take long and the food was super hot and delicious.
Atmosphere: 4
Food: 4
Service: 4