Sat where the line used to start for ten minutes before I was even spoken to and told the line starts at the register which is new since last I came. Got in line there and then waited another ten minutes before even being able to order. All said it took me 45 minutes of waiting to even get my food. This location has been going downhill a long time. Won't be back
Atmosphere: 2
Food: 3
Service: 1
Jacque Costa
We did not receive our full order and it is impossible to reach the store directly on the phone.
Service: 1
Michael Stacy
I’ve been a longtime customer who has usually had enjoyable experiences at this location. However, the other day was not one of them.I was extremely specific regarding my order. Asked for bagel sandwiches to be toasted first then toasted after putting the sandwiches together like they normally do (I.e., make them a bit crispy golden brown). I asked for mine to have well done bacon and Swiss with a splash of spicy mustard on an everything bagel. My wife wanted the cheesy hash brown bagel with ham and American cheese.We got barely toasted bagels. I got the ham and American on mine. My wife got the Swiss and not well done bacon with mustard on hers. We tried to switch them around to correct their mistake but it was a mess because of the melted cheese. Very disappointing for $17 (inc tip).I tried calling. No one answers. I wanted to call customer care but you can only contact them on line. I wrote them about this and no response. I will not be returning. It’s a shame because normally I have had tasty, enjoyable experiences.FOLLOW UP: They responded to this review immediately. I did as instructed and reached out to them. I’ve yet to hear back (as again, all correspondence is via their on line site). Done wasting my time on this matter.
Atmosphere: 4
Food: 2
Service: 2
Gretchen Fusselman
Simple place and atmosphere and the staff are so friendly! I will definitely be returning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Egg & Cheese
Jackie Bragg
The Stow Bruegger’s location is an absolute joke. We tried giving them another chance after they reopened but regret that decision. They just make your order however they want if they’re out of ingredients like BAGELS and EGGS, and take an hour to hand you nothing you asked or paid for. Save yourself the headache and drive a little farther to Hudson. The Stow location needs to close for good.
Atmosphere: 1
Food: 1
Service: 1
Pooja Kittanakere Balaji
My first time here, and I wasn’t disappointed with the beagle’s. We got everything beagles , rosemary olive oil beagle with honey and walnut cream cheese and honey sriracha, it was delicious ?. Would definitely come back again .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Brandon Lehman
Good breakfast sandwiches and great friendly service.The tables could use some help. It is hard to find a table that doesn't wobble and spill coffee.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sandwich, Farmhouse
Terri Lee
I tried the farmers bagel and it was good, the workers were nice, the store was clean, customers were complaining about a man that walked in a circle but overall I enjoyed my
Atmosphere: 2
Food: 5
Service: 5
Dave Homa
Went there today after seeing they were open the day before, looking foward to getting the Western Bagel that we like. Went in and saw an entire new staff. Saw that tables were out for use so hopefully we can stay there in the colder months to eat. Bagels and coffee were good. Glad they are open again.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Western Baggel
Kelley P.
The store in Fairlawn is alright. But the location in Stow/Hudson location, absolutely not. I will NEVER go to that location again.
New employees are alot nicer than the last make better sandwiches as well over all love this
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brisket Sandwich
Scott Blash
Hi. Great sandwiches and coffee. I'm happy to see very pleasant employees, and yes, the chairs are back. Under new management too. Keep up the great work ?
Patricia B.
What in the heck happened? It used to be a favorite of ours. Now rude service. Out of most favorites. Miss what used to be there pre-pandemic.
Lawrence Lebo
Rude and immature staff actual told me they don’t want to be bothered with in person customers because they make more money off of DoorDash orders. Always out of menu items too.Reply To Owner: I did fill out the form on Bruegger’s website that you’re referring to. prior to writing this review. I look forward to hearing back.
Wendy Miller
Went there 2 days in a row. The workers are very rude. They act like they are doing me a favor because I came in. They don’t say hello or thank you or give you any kind a good customer service. They go out if thier way to make you feel so unimportant. Then they expect a tip.
Sat where the line used to start for ten minutes before I was even spoken to and told the line starts at the register which is new since last I came. Got in line there and then waited another ten minutes before even being able to order. All said it took me 45 minutes of waiting to even get my food. This location has been going downhill a long time. Won't be back
Atmosphere: 2
Food: 3
Service: 1
We did not receive our full order and it is impossible to reach the store directly on the phone.
Service: 1
I’ve been a longtime customer who has usually had enjoyable experiences at this location. However, the other day was not one of them.I was extremely specific regarding my order. Asked for bagel sandwiches to be toasted first then toasted after putting the sandwiches together like they normally do (I.e., make them a bit crispy golden brown). I asked for mine to have well done bacon and Swiss with a splash of spicy mustard on an everything bagel. My wife wanted the cheesy hash brown bagel with ham and American cheese.We got barely toasted bagels. I got the ham and American on mine. My wife got the Swiss and not well done bacon with mustard on hers. We tried to switch them around to correct their mistake but it was a mess because of the melted cheese. Very disappointing for $17 (inc tip).I tried calling. No one answers. I wanted to call customer care but you can only contact them on line. I wrote them about this and no response. I will not be returning. It’s a shame because normally I have had tasty, enjoyable experiences.FOLLOW UP: They responded to this review immediately. I did as instructed and reached out to them. I’ve yet to hear back (as again, all correspondence is via their on line site). Done wasting my time on this matter.
Atmosphere: 4
Food: 2
Service: 2
Simple place and atmosphere and the staff are so friendly! I will definitely be returning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Egg & Cheese
The Stow Bruegger’s location is an absolute joke. We tried giving them another chance after they reopened but regret that decision. They just make your order however they want if they’re out of ingredients like BAGELS and EGGS, and take an hour to hand you nothing you asked or paid for. Save yourself the headache and drive a little farther to Hudson. The Stow location needs to close for good.
Atmosphere: 1
Food: 1
Service: 1
My first time here, and I wasn’t disappointed with the beagle’s. We got everything beagles , rosemary olive oil beagle with honey and walnut cream cheese and honey sriracha, it was delicious ?. Would definitely come back again .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Good breakfast sandwiches and great friendly service.The tables could use some help. It is hard to find a table that doesn't wobble and spill coffee.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sandwich, Farmhouse
I tried the farmers bagel and it was good, the workers were nice, the store was clean, customers were complaining about a man that walked in a circle but overall I enjoyed my
Atmosphere: 2
Food: 5
Service: 5
Went there today after seeing they were open the day before, looking foward to getting the Western Bagel that we like. Went in and saw an entire new staff. Saw that tables were out for use so hopefully we can stay there in the colder months to eat. Bagels and coffee were good. Glad they are open again.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Western Baggel
The store in Fairlawn is alright. But the location in Stow/Hudson location, absolutely not. I will NEVER go to that location again.
Restaurantji Recommends
New employees are alot nicer than the last make better sandwiches as well over all love this
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brisket Sandwich
Hi. Great sandwiches and coffee. I'm happy to see very pleasant employees, and yes, the chairs are back. Under new management too. Keep up the great work ?
What in the heck happened? It used to be a favorite of ours. Now rude service. Out of most favorites. Miss what used to be there pre-pandemic.
Rude and immature staff actual told me they don’t want to be bothered with in person customers because they make more money off of DoorDash orders. Always out of menu items too.Reply To Owner: I did fill out the form on Bruegger’s website that you’re referring to. prior to writing this review. I look forward to hearing back.
Went there 2 days in a row. The workers are very rude. They act like they are doing me a favor because I came in. They don’t say hello or thank you or give you any kind a good customer service. They go out if thier way to make you feel so unimportant. Then they expect a tip.