My visit occurred late at night; about an hour and a half before closing. The subsequent emptiness in the store that I experienced affects my review. It was pretty empty. But unlike other stores in the hours before closing, this Giant Eagle had a lack of the post apocalyptic desolation vibe that would usually happen at 9pm. Instead, it had an occupied warmth. Employees still walked the aisles and manned their posts with life in their eyes. Nobody likes their public facing job an hour before their shift is over, but these employees hid it really well. Maybe I'm used to seeing people that look like they've given up. Maybe I'm projecting; in truth, does a go getter attitude intimidate me because I'm ashamed of my own poor work ethic? Does a lifeless, hateful type of employee satiate my own ego? These are questions I might muse about as I pluck some semolina flour from the shelf.They have semolina flour! They have a huge cheese selection! They have so many stocked, neat shelves. The store is wonderfully clean and a litmus for what Giant Eagles should feel like.
Kate Watson
nothing like going to the restroom and hearing two employees yelling f this f that f u oh my GD God on Christmas eve.
Diane W.
I have tried other grocery store online/pickup, but the Giant Eagle Stow/Kent, Ohio has consistently went above and beyond! Others stores substitute what they think is the best for you and tell you when you pickup. GE text/calls and sends pictures so you can make the best decision for you. They are the only grocery store I will order online from. Thank you for exceptional service!
Lisa Anne Rhoades
The whole store is 5 stars!! The manager and staff are awesome there, I got stranded there and they where amazing to me, as far as to buy me something to eat and go out of there way to help me! They will never know how much I truly appreciate it and needed it more than they even know!!
Lisa Anne Rhoades-Andrews
The whole store is 5 stars!! The manager and staff are awesome there, I got stranded there and they where amazing to me, as far as to buy me something to eat and go out of there way to help me! They will never know how much I truly appreciate it and needed it more than they even know!!
Shared with: Public
My sister purchased a salad and it turns out there is a grasshopper inside the salad. She returned the salad and the grasshopper but the girl said she couldn’t get a refund because of the coronavirus. Really? The girl told my sister to chocolate cover the grasshopper. Not amused. My sister left. This store needs some customer service training...
Heather Davis
I am very disappointed in the curbside delivery service. i am trying to do my part and stay home unless necessary and the offering of your delivery service should allow me that. However, the last two delivery orders I have received have been a complete disaster. both orders were late with delivery, which in itself would be fine, the drivers were both very communicative about the delivery status. The most disappointing was that items were left off my order and not because of l
Cristen Magree
My husband and I just got back from grabbing what we've been needing since everyone bought out all of the stores and had a great experience. I expected the place to be barren but your staff was working hard stocking and cleaning and were incredibly helpful. We found most of what we needed, minus meat, which isn't surprising since most stores are out of that right now, or waiting on stock. Very happy with our trip and the staff. Your staff are doing a great job during what I can only imagine is an incredibly difficult time for them and it made our visit that much easier. Thank you. We will continue to come to this location.
One of the nicest stores to get your grocery needs. The people in the pharmacy are the best.
Brett A.
What a great group of people running this store! I have always used them, and they have always been great, but I just recently started using them for grocery delivery, and they have exceeded expectations. I got a delivery on Saturday and they forgot to include one item in the delivery. We didn't even notice, but Sunday morning we got a call from them, and they immediately apologized and let us know they messed up and forgot a bag. We offered to just go pick it up and they told us no, it was their mess up and they would run it out to us. When they got here, they again apologized, AND threw a gift card in the bag for the inconvenience! If that's not going above and beyond, I don't know what is! I highly recommend using them for your grocery delivery needs!
Britta Greenleigh Sheldon
you suck! Don't charge that deli worker!
Sandy Drew
I went into the Stow, OH location while visiting family out here and was extremely disappointed. I've heard how great this store is for years now, so I was excited to experience something new (we don't have these in New England), and all I can say is I'm glad we don't have this chain. I went in to get a specific item in the deli, nope didn't have it, strike #1. I then went to inquire about some sushi, didn't have that either. Was told we can make that, I'm thinking wow, that'
Debbie V.
I had to get vitamins and giant Eagle has a pretty good selection that is affordable (their own label) and easier for to swallow. This is important for those who take several nutrition supplements and vitamins. I know the store near me doesn't have what I want, so I had to go to this store to check. It wasn't far from where I was at the time so I went in. Now 4pm is not the best time to go, but it really wasn't that busy. No trouble with prime parking spot, no one in the check out, lots of staff. I only go there for vitamins. Too bad they weren't on sale, but I will keep my receipt in case next week they are. I was disappointed that I obviously looked confused and not one employee asked if I needed help. The set up is crazy and makes no sense. When I saw an employee, as soon as I was about to approach, they disappeared. In the pharmacy /health area, I was alone, on my knees, going from brand to brand, making comparisons, and not one person asked me if they could help. They have security cameras everywhere, I mean, you think that they would see someone on the floor!! What if I was dead and not kneeling? It was as if I was invisible. I went to get soda and the brand was marked one price. For course, they were sold out. I remember seeing a display at the front of the store, so I grabbed them. When I got to the self-checkout, the price rang up differently, much more expensive than on the shelf. I pressed the "call for help" button. An employee had been at the register at the end of the self checkout just moments ago. Poof!! Gone. I waited and waited and waited. I looked at my ad from the store to check the price, but it was so difficult to figure out where things were located.. Not organized at all, and no one came to help me after 10 minutes, I just said screw it, canceled the call and checked out. I had already wasted too much time there. It wasn't worth the extra $1.50 or so I would've saved. As I roll out of the store, there's an employee sitting on a bench doing nothing. I'm never going back there again.
Great for groceries and baked goods.
found a gross sticker in my sugar cookies
My visit occurred late at night; about an hour and a half before closing. The subsequent emptiness in the store that I experienced affects my review. It was pretty empty. But unlike other stores in the hours before closing, this Giant Eagle had a lack of the post apocalyptic desolation vibe that would usually happen at 9pm. Instead, it had an occupied warmth. Employees still walked the aisles and manned their posts with life in their eyes. Nobody likes their public facing job an hour before their shift is over, but these employees hid it really well. Maybe I'm used to seeing people that look like they've given up. Maybe I'm projecting; in truth, does a go getter attitude intimidate me because I'm ashamed of my own poor work ethic? Does a lifeless, hateful type of employee satiate my own ego? These are questions I might muse about as I pluck some semolina flour from the shelf.They have semolina flour! They have a huge cheese selection! They have so many stocked, neat shelves. The store is wonderfully clean and a litmus for what Giant Eagles should feel like.
nothing like going to the restroom and hearing two employees yelling f this f that f u oh my GD God on Christmas eve.
I have tried other grocery store online/pickup, but the Giant Eagle Stow/Kent, Ohio has consistently went above and beyond! Others stores substitute what they think is the best for you and tell you when you pickup. GE text/calls and sends pictures so you can make the best decision for you. They are the only grocery store I will order online from. Thank you for exceptional service!
The whole store is 5 stars!! The manager and staff are awesome there, I got stranded there and they where amazing to me, as far as to buy me something to eat and go out of there way to help me! They will never know how much I truly appreciate it and needed it more than they even know!!
The whole store is 5 stars!! The manager and staff are awesome there, I got stranded there and they where amazing to me, as far as to buy me something to eat and go out of there way to help me! They will never know how much I truly appreciate it and needed it more than they even know!!
My sister purchased a salad and it turns out there is a grasshopper inside the salad. She returned the salad and the grasshopper but the girl said she couldn’t get a refund because of the coronavirus. Really? The girl told my sister to chocolate cover the grasshopper. Not amused. My sister left. This store needs some customer service training...
I am very disappointed in the curbside delivery service. i am trying to do my part and stay home unless necessary and the offering of your delivery service should allow me that. However, the last two delivery orders I have received have been a complete disaster. both orders were late with delivery, which in itself would be fine, the drivers were both very communicative about the delivery status. The most disappointing was that items were left off my order and not because of l
My husband and I just got back from grabbing what we've been needing since everyone bought out all of the stores and had a great experience. I expected the place to be barren but your staff was working hard stocking and cleaning and were incredibly helpful. We found most of what we needed, minus meat, which isn't surprising since most stores are out of that right now, or waiting on stock. Very happy with our trip and the staff. Your staff are doing a great job during what I can only imagine is an incredibly difficult time for them and it made our visit that much easier. Thank you. We will continue to come to this location.
Restaurantji Recommends
One of the nicest stores to get your grocery needs. The people in the pharmacy are the best.
What a great group of people running this store! I have always used them, and they have always been great, but I just recently started using them for grocery delivery, and they have exceeded expectations. I got a delivery on Saturday and they forgot to include one item in the delivery. We didn't even notice, but Sunday morning we got a call from them, and they immediately apologized and let us know they messed up and forgot a bag. We offered to just go pick it up and they told us no, it was their mess up and they would run it out to us. When they got here, they again apologized, AND threw a gift card in the bag for the inconvenience! If that's not going above and beyond, I don't know what is! I highly recommend using them for your grocery delivery needs!
you suck! Don't charge that deli worker!
I went into the Stow, OH location while visiting family out here and was extremely disappointed. I've heard how great this store is for years now, so I was excited to experience something new (we don't have these in New England), and all I can say is I'm glad we don't have this chain. I went in to get a specific item in the deli, nope didn't have it, strike #1. I then went to inquire about some sushi, didn't have that either. Was told we can make that, I'm thinking wow, that'
I had to get vitamins and giant Eagle has a pretty good selection that is affordable (their own label) and easier for to swallow. This is important for those who take several nutrition supplements and vitamins. I know the store near me doesn't have what I want, so I had to go to this store to check. It wasn't far from where I was at the time so I went in. Now 4pm is not the best time to go, but it really wasn't that busy. No trouble with prime parking spot, no one in the check out, lots of staff. I only go there for vitamins. Too bad they weren't on sale, but I will keep my receipt in case next week they are. I was disappointed that I obviously looked confused and not one employee asked if I needed help. The set up is crazy and makes no sense. When I saw an employee, as soon as I was about to approach, they disappeared. In the pharmacy /health area, I was alone, on my knees, going from brand to brand, making comparisons, and not one person asked me if they could help. They have security cameras everywhere, I mean, you think that they would see someone on the floor!! What if I was dead and not kneeling? It was as if I was invisible. I went to get soda and the brand was marked one price. For course, they were sold out. I remember seeing a display at the front of the store, so I grabbed them. When I got to the self-checkout, the price rang up differently, much more expensive than on the shelf. I pressed the "call for help" button. An employee had been at the register at the end of the self checkout just moments ago. Poof!! Gone. I waited and waited and waited. I looked at my ad from the store to check the price, but it was so difficult to figure out where things were located.. Not organized at all, and no one came to help me after 10 minutes, I just said screw it, canceled the call and checked out. I had already wasted too much time there. It wasn't worth the extra $1.50 or so I would've saved. As I roll out of the store, there's an employee sitting on a bench doing nothing. I'm never going back there again.