Hello, I wanted to bring something to your attention. Online it says that your location closes at 10:00 PM, but when I arrived at 8:30 PM the doors were already locked and the store appeared closed. This was very frustrating and inconvenient, especially since I drove out of my way expecting to order food. Could you please clarify the actual hours for this location, and why it was closed early? Thank you.
Atmosphere: 1
Food: 1
Service: 1
G B
Just walked up to the door at 7:55 PM Neal down to tie my shoe. And in the meantime, one of the employees walks up and licks the door (with customers eating inside). Why do you post that your restaurant is open till 10 o’clock when you close at 7:55? There’s clearly more than enough employees in there too, so that’s not the reason. Kind of ridiculous when you drive 15 minutes to come here to see this kind of stuff, Because people clearly have zero respect for your company & don’t like their job. Not a good look, just sayin
Service: 1
Maddy Winigman
Worst chipotle location you could go to. I love chipotle and am not normally someone who will leave a review but I moved nearby recently and every time I go it’s either closed or online only. When they are open, the quality of the food is awful, rice is super hard and inedible. It is worth a farther drive to a different location. This location needs some serious help/ new management.
Atmosphere: 1
Food: 1
Service: 1
Ryan Sheridan
First of all the food here is always so bad compared to other chipotle’s I’ve been too, and it costs a dollar more than other chipotle’s. Secondly yesterday a worker misheard cheese for sour cream and instantly put a big glob of sour cream on my bowl and when I asked for him to remake it he said “nah I can’t do that” he can’t do that??? So I wasted $9 on that (not a sour cream fan). Then the second bowl I ordered I literally said cheese again and dude reached for the sour cream AGAIN (I had to say cheese 3 more times as he reached for the sour cream scooper for him to process I said cheese not sour cream) those words genuinely don't even sound remotely similar I don’t get it. Anyways no remake, not good service, and just one of the worst chipotle’s out here. Would recommend any of the other places in that area over this chipotle.
Atmosphere: 1
Food: 1
Service: 1
Goan Vo
So unorganized. Got a chicken burrito today and rice was hard and under cooked.
Atmosphere: 1
Food: 1
Service: 1
Andy Thissen
Chips were pretty stale. The burrito bowl was good enough.
Atmosphere: 4
Food: 2
Service: 4
Johnny Ringo
This place has been out of things or the food has been overcooked the last 3 times I have been here. The chicken wasn't very good and the rice was crunchy on my last visit, they were out of fajita veggies which is just 😢. It will be a long time before I get desperate enough to come back and that's unfortunate because normally Chipotle is fairly consistent
Atmosphere: 2
Food: 2
Service: 3
Ice Girl
This location is much more quiet and has become the new go to spot. The food is good quality and the workers are always nice. Absolutely satisfied everytime.
Atmosphere: 5
Food: 5
Service: 5
Gary Williamson
Inconsistant portion sizes, especially when ordering online. I ordered double chicken on my burrito, and got one little piece. It's like playing the lottery with every order.
Atmosphere: 2
Food: 4
Service: 1
SpotierCanoe9
The chicken was burned and too spicy! The people working were very unprofessional and seemed like had no desire to be there!
Listen to the reviews and DON’T GO HERE. Just don’t. Drive to Polaris and go to that Chipotle instead. I cannot for the life of me figure out how this location is still open. I wish I could give ZERO stars. Also can’t figure out why I keep returning every now and then, but I guess it’s my fault for thinking maybe it has improved after months in between visits. Spoiler alert: it hasn’t. Today I had the worst Chipotle I’ve ever had in my life. The rice was mushy and wet with no flavor, the chicken was cold and inedible due to the amount of fat in it, they were out of ingredients (like usual) and made no effort to replenish, and none of the food had flavor. On top of that, the store was filthy, tables were not wiped down, and when we sat down to eat, all we could smell was something sour or rotting. Over the last three years of trying to go to this Chipotle, I have not had one good experience or meal from it. If you order ahead and go through the drive thru, you’ll either sit in line for 40 minutes past your order time, or once you get to the pickup window, the employees will ignore you even when you can see your order sitting ready on the shelf and getting cold (or if you’re lucky, both will happen). When you get home with your order, guaranteed it will be wrong or missing something. I’ve left feedback every single time, yet nothing changes. The food is disgusting, the service is poor. To the manager of this store: DO SOMETHING. Provide your employees with the resources they need to be able to do their jobs and produce quality food. I would love to be able to get a good meal from here rather than driving 20 minutes to Polaris.
Atmosphere: 1
Food: 1
Service: 1
Wes Potts
I absolutely hate to do this but it’s necessary. I love Chipotle. I eat it no less than twice per week. I have ordered from this Sunbury location many times via DoorDash but mostly eat at other locations. My DoorDash orders have frequently been wrong with incorrect or missing items and undercooked food (primarily the rice). But not on Saturday. On Saturday I was passing and decided to go in. I now know why my doordashed orders were so messed up. I waited in line for almost 15 minutes on December 7th at 4:00pm while an apparent high school age brunette female without a name badge carried on a conversation with friends across the counter. After almost leaving twice it was my turn to order, only to discover that the cook wasn’t working and there was no chicken or even fajita vegetables available. In fact, that was how I managed my way to the order position because the people in front of me had left for the same reason I left without ordering. This location is the only location in over 20 yrs that I’ve had a bad experience with. Empty lobby, employees fraternizing with customers for lengthy times, and very little food prepared. I can longer blame DoorDash…. I highly recommend everyone stay clear of this location. I know I will!!!
Atmosphere: 1
Food: 1
Service: 1
Thomas Brammell
Ordered doordash. I literally got a burrito bowl that just has lettuce and sour cream and cheese. No chicken. Also, no fork. If you're going to charge $13 for a burrito bowl, maybe put the chicken in it. Unreal.
Food: 1
Service: 1
Jihye Barrowman
Terribly dry rice which makes the whole food taste bad….
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak Burrito Bowl
Hannah Brown
Picked up my food in the chipotlane tonight. No one came to the window or acknowledged me for almost 10 minutes and you could see the workers inside actively yelling at one another.
Hello, I wanted to bring something to your attention. Online it says that your location closes at 10:00 PM, but when I arrived at 8:30 PM the doors were already locked and the store appeared closed. This was very frustrating and inconvenient, especially since I drove out of my way expecting to order food. Could you please clarify the actual hours for this location, and why it was closed early? Thank you.
Atmosphere: 1
Food: 1
Service: 1
Just walked up to the door at 7:55 PM Neal down to tie my shoe. And in the meantime, one of the employees walks up and licks the door (with customers eating inside). Why do you post that your restaurant is open till 10 o’clock when you close at 7:55? There’s clearly more than enough employees in there too, so that’s not the reason. Kind of ridiculous when you drive 15 minutes to come here to see this kind of stuff, Because people clearly have zero respect for your company & don’t like their job. Not a good look, just sayin
Service: 1
Worst chipotle location you could go to. I love chipotle and am not normally someone who will leave a review but I moved nearby recently and every time I go it’s either closed or online only. When they are open, the quality of the food is awful, rice is super hard and inedible. It is worth a farther drive to a different location. This location needs some serious help/ new management.
Atmosphere: 1
Food: 1
Service: 1
First of all the food here is always so bad compared to other chipotle’s I’ve been too, and it costs a dollar more than other chipotle’s. Secondly yesterday a worker misheard cheese for sour cream and instantly put a big glob of sour cream on my bowl and when I asked for him to remake it he said “nah I can’t do that” he can’t do that??? So I wasted $9 on that (not a sour cream fan). Then the second bowl I ordered I literally said cheese again and dude reached for the sour cream AGAIN (I had to say cheese 3 more times as he reached for the sour cream scooper for him to process I said cheese not sour cream) those words genuinely don't even sound remotely similar I don’t get it. Anyways no remake, not good service, and just one of the worst chipotle’s out here. Would recommend any of the other places in that area over this chipotle.
Atmosphere: 1
Food: 1
Service: 1
So unorganized. Got a chicken burrito today and rice was hard and under cooked.
Atmosphere: 1
Food: 1
Service: 1
Chips were pretty stale. The burrito bowl was good enough.
Atmosphere: 4
Food: 2
Service: 4
This place has been out of things or the food has been overcooked the last 3 times I have been here. The chicken wasn't very good and the rice was crunchy on my last visit, they were out of fajita veggies which is just 😢. It will be a long time before I get desperate enough to come back and that's unfortunate because normally Chipotle is fairly consistent
Atmosphere: 2
Food: 2
Service: 3
This location is much more quiet and has become the new go to spot. The food is good quality and the workers are always nice. Absolutely satisfied everytime.
Atmosphere: 5
Food: 5
Service: 5
Inconsistant portion sizes, especially when ordering online. I ordered double chicken on my burrito, and got one little piece. It's like playing the lottery with every order.
Atmosphere: 2
Food: 4
Service: 1
The chicken was burned and too spicy! The people working were very unprofessional and seemed like had no desire to be there!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Listen to the reviews and DON’T GO HERE. Just don’t. Drive to Polaris and go to that Chipotle instead. I cannot for the life of me figure out how this location is still open. I wish I could give ZERO stars. Also can’t figure out why I keep returning every now and then, but I guess it’s my fault for thinking maybe it has improved after months in between visits. Spoiler alert: it hasn’t. Today I had the worst Chipotle I’ve ever had in my life. The rice was mushy and wet with no flavor, the chicken was cold and inedible due to the amount of fat in it, they were out of ingredients (like usual) and made no effort to replenish, and none of the food had flavor. On top of that, the store was filthy, tables were not wiped down, and when we sat down to eat, all we could smell was something sour or rotting. Over the last three years of trying to go to this Chipotle, I have not had one good experience or meal from it. If you order ahead and go through the drive thru, you’ll either sit in line for 40 minutes past your order time, or once you get to the pickup window, the employees will ignore you even when you can see your order sitting ready on the shelf and getting cold (or if you’re lucky, both will happen). When you get home with your order, guaranteed it will be wrong or missing something. I’ve left feedback every single time, yet nothing changes. The food is disgusting, the service is poor.
To the manager of this store: DO SOMETHING. Provide your employees with the resources they need to be able to do their jobs and produce quality food. I would love to be able to get a good meal from here rather than driving 20 minutes to Polaris.
Atmosphere: 1
Food: 1
Service: 1
I absolutely hate to do this but it’s necessary. I love Chipotle. I eat it no less than twice per week. I have ordered from this Sunbury location many times via DoorDash but mostly eat at other locations. My DoorDash orders have frequently been wrong with incorrect or missing items and undercooked food (primarily the rice). But not on Saturday. On Saturday I was passing and decided to go in. I now know why my doordashed orders were so messed up. I waited in line for almost 15 minutes on December 7th at 4:00pm while an apparent high school age brunette female without a name badge carried on a conversation with friends across the counter. After almost leaving twice it was my turn to order, only to discover that the cook wasn’t working and there was no chicken or even fajita vegetables available. In fact, that was how I managed my way to the order position because the people in front of me had left for the same reason I left without ordering. This location is the only location in over 20 yrs that I’ve had a bad experience with. Empty lobby, employees fraternizing with customers for lengthy times, and very little food prepared. I can longer blame DoorDash…. I highly recommend everyone stay clear of this location. I know I will!!!
Atmosphere: 1
Food: 1
Service: 1
Ordered doordash. I literally got a burrito bowl that just has lettuce and sour cream and cheese. No chicken. Also, no fork. If you're going to charge $13 for a burrito bowl, maybe put the chicken in it. Unreal.
Food: 1
Service: 1
Terribly dry rice which makes the whole food taste bad….
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak Burrito Bowl
Picked up my food in the chipotlane tonight. No one came to the window or acknowledged me for almost 10 minutes and you could see the workers inside actively yelling at one another.
Atmosphere: 1
Food: 1
Service: 1
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