2 times now I have ordered grocery pick up, one order was more than 24 hours before requested pickup, the second was 12 hours before and both times got a call saying we are behind no estimated time for my pickup. Kroger Sunbury if you don’t have enough people to work maybe stop offering the service. I ordered groceries because I didn’t have time to shop myself.
Fredrick Krotchmeister
I am a huge fan of the clearance bakery! 😀 Whoever is running the clearance bakery is doing a phenomenal job.
Kellyn Showalter
I an genuinely curious as to why Kroger does not believe in our first amendment rights.
Hailey Bone
Your employee Katie Springer seems to have a habit of telling disabled people to go kill them selves. Sad to see a good establishment would employ someone like that. I, along with others, have sent in formal complaints. We expect to see action taken. This is not acceptable. (Photos below)
Christina Ellis
I absolutely love this Kroger. even after the remodel employees are friendly and eager to answer questions. God knows it's hard to find anything. But it sure is beautiful! I wanted to shout out this store after reading the negative reviews. We are in the middle of a pandemic and we need to remember that before dinging companies that are doing their best to stay open for us
Shirley Thompson
Made an appointment for a test at the pharmacy only to get there and they tell me they are out. I ask why I cannot be notified they said they can’t see appointments online. Then why make appointments online? Westerville had the decency to call me and tell me they were out.
Ashley Kemper
I just had the best experience with their click-list employees. You can really tell they care and are doing such a nice job! They were truly kind and helpful. I will definitely be back! Whoever is managing and training them is doing a phenomenal job!
Allison Renee Weaver
So I’m a life long Kroger shopper. I don’t grocery shop anywhere else. I have PAID and used click list since it first came out. I will now be doing my shopping elsewhere due to the horrid, unprofessional customer service I received during my last order. I placed my order, waited a week for it, went to pick it up- told it was not done- told to come back the next day. Ok. Not the end of the world. I was already on my way to the store so I went in and collected the items I forgo
Allison Weaver
So I’m a life long Kroger shopper. I don’t grocery shop anywhere else. I have PAID and used click list since it first came out. I will now be doing my shopping elsewhere due to the horrid, unprofessional customer service I received during my last order. I placed my order, waited a week for it, went to pick it up- told it was not done- told to come back the next day. Ok. Not the end of the world. I was already on my way to the store so I went in and collected the items I forgot to order and went on my way. I came to the store to pick up my order today and over half of it was marked out of stock. I was in the store the evening before so I know for a fact a lot of the items were in fact stocked at the time they gathered my order. I went inside to ask them about what happened. I was greeted by a nice young man who laughed about my order being out of stock- saying yes, he knows those items are in fact in stock currently so he went to get the person in charge of the click list ordering. I was then greeted by a rude young woman who tried to explain to me that when they did my order last night the items were out of stock but are now back in stock to due a delivery. So I said ok, why wouldn’t you notify a person when over half of their order isn’t available for pickup. She says it’s not your policy. I asked to speak to a supervisor and that’s when KEITH- the SUPERVISOR comes over and listens to the problem. He says to me- do you think you’re the only person with out of stock items? I say no, of course not but it would have been nice to know over half my items were not here when come to pick up. Again, not store policy. He then proceeds to tell me “IF YOU THINK YOU CAN DO A BETTER JOB SHOPPING FOR YOUR GROCERIES, THEN COME IN AND DO IT YOURSEF”.... EXCUSE ME?! so that’s your awesome customer service supervisor. I told them how displeased I was with the experience and not once did they ever apologize for their rude behavior or not placing all the actual in stock Items into my order. Since I was actually at the store the previous night, I know the items were in fact in stock. I don’t think this was done to me maliciously or on purpose but I do know it was someone’s error and when confronted about it- I was confronted with rude comments and the situation was never rectified. I am so disgusted with the way these people spoke to me. I do understand that we are currently in a pandemic. I work in a doctors office. I get that things are crazy. I don’t ever complain about errors and I didn’t write a terrible review when I placed my last click list and was forgot about in the parking lot for 45 min and had to call a second time before getting my groceries. I’m just appalled at the lack of customer service and common decency and respect. I will be telling everyone about my experience.
Sadek Islam
Clean store, friendly faces.. plenty of fresh produce..meats..vegetable and fruits! I like this Store a Lot! I'm from New Albany !
always easy to find what I need, love to shop the clearance shelves.
Jennifer Edwards
Always out of products; major stocking issues. Even went back a few days later & still do not have items in stock! Will Not shop there anymore!
Kathy Salomon Huff
I love my Sunbury Kroger. I love the Clicklist option and I love that there is a plan to do away with plastic bags. That being said, TEN of the 20 bags from my Clicklist order had ONE item in them. I understand the shopper is bagging as they go, but is there no way for them to keep track of what's where and consolidate when it's appropriate? C'mon, Kroger, you can do better than this.
2 times now I have ordered grocery pick up, one order was more than 24 hours before requested pickup, the second was 12 hours before and both times got a call saying we are behind no estimated time for my pickup. Kroger Sunbury if you don’t have enough people to work maybe stop offering the service. I ordered groceries because I didn’t have time to shop myself.
I am a huge fan of the clearance bakery! 😀 Whoever is running the clearance bakery is doing a phenomenal job.
I an genuinely curious as to why Kroger does not believe in our first amendment rights.
Your employee Katie Springer seems to have a habit of telling disabled people to go kill them selves. Sad to see a good establishment would employ someone like that. I, along with others, have sent in formal complaints. We expect to see action taken. This is not acceptable. (Photos below)
I absolutely love this Kroger. even after the remodel employees are friendly and eager to answer questions. God knows it's hard to find anything. But it sure is beautiful! I wanted to shout out this store after reading the negative reviews. We are in the middle of a pandemic and we need to remember that before dinging companies that are doing their best to stay open for us
Made an appointment for a test at the pharmacy only to get there and they tell me they are out. I ask why I cannot be notified they said they can’t see appointments online. Then why make appointments online? Westerville had the decency to call me and tell me they were out.
I just had the best experience with their click-list employees. You can really tell they care and are doing such a nice job! They were truly kind and helpful. I will definitely be back! Whoever is managing and training them is doing a phenomenal job!
So I’m a life long Kroger shopper. I don’t grocery shop anywhere else. I have PAID and used click list since it first came out. I will now be doing my shopping elsewhere due to the horrid, unprofessional customer service I received during my last order. I placed my order, waited a week for it, went to pick it up- told it was not done- told to come back the next day. Ok. Not the end of the world. I was already on my way to the store so I went in and collected the items I forgo
So I’m a life long Kroger shopper. I don’t grocery shop anywhere else. I have PAID and used click list since it first came out. I will now be doing my shopping elsewhere due to the horrid, unprofessional customer service I received during my last order. I placed my order, waited a week for it, went to pick it up- told it was not done- told to come back the next day. Ok. Not the end of the world. I was already on my way to the store so I went in and collected the items I forgot to order and went on my way. I came to the store to pick up my order today and over half of it was marked out of stock. I was in the store the evening before so I know for a fact a lot of the items were in fact stocked at the time they gathered my order. I went inside to ask them about what happened. I was greeted by a nice young man who laughed about my order being out of stock- saying yes, he knows those items are in fact in stock currently so he went to get the person in charge of the click list ordering. I was then greeted by a rude young woman who tried to explain to me that when they did my order last night the items were out of stock but are now back in stock to due a delivery. So I said ok, why wouldn’t you notify a person when over half of their order isn’t available for pickup. She says it’s not your policy. I asked to speak to a supervisor and that’s when KEITH- the SUPERVISOR comes over and listens to the problem. He says to me- do you think you’re the only person with out of stock items? I say no, of course not but it would have been nice to know over half my items were not here when come to pick up. Again, not store policy. He then proceeds to tell me “IF YOU THINK YOU CAN DO A BETTER JOB SHOPPING FOR YOUR GROCERIES, THEN COME IN AND DO IT YOURSEF”.... EXCUSE ME?! so that’s your awesome customer service supervisor. I told them how displeased I was with the experience and not once did they ever apologize for their rude behavior or not placing all the actual in stock Items into my order. Since I was actually at the store the previous night, I know the items were in fact in stock. I don’t think this was done to me maliciously or on purpose but I do know it was someone’s error and when confronted about it- I was confronted with rude comments and the situation was never rectified. I am so disgusted with the way these people spoke to me. I do understand that we are currently in a pandemic. I work in a doctors office. I get that things are crazy. I don’t ever complain about errors and I didn’t write a terrible review when I placed my last click list and was forgot about in the parking lot for 45 min and had to call a second time before getting my groceries. I’m just appalled at the lack of customer service and common decency and respect. I will be telling everyone about my experience.
Clean store, friendly faces.. plenty of fresh produce..meats..vegetable and fruits! I like this Store a Lot! I'm from New Albany !
Restaurantji Recommends
always easy to find what I need, love to shop the clearance shelves.
Always out of products; major stocking issues. Even went back a few days later & still do not have items in stock! Will Not shop there anymore!
I love my Sunbury Kroger. I love the Clicklist option and I love that there is a plan to do away with plastic bags. That being said, TEN of the 20 bags from my Clicklist order had ONE item in them. I understand the shopper is bagging as they go, but is there no way for them to keep track of what's where and consolidate when it's appropriate? C'mon, Kroger, you can do better than this.
No pride in their workmanship.
it a great place to shopping.at.
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