The food and service were both okay,standard fare of Panera’s. The biggest issue here is the upkeep. They need to clean this place,It looks like no one cares about it.No one was wiping the tables nor were the floors clean.
The bathrooms are almost gross.Almost. The sink area is filthy like it’s not been cleaned in a long time.The toilets are borderline dirty too. As a food establishment they need to do a better job keeping them clean. The staff were unfriendly to boot.
Atmosphere: 3
Food: 4
Service: 3
Kim Woodard
This is the part i need to tell 1st. I told mgr. About below. She was not concerned had no solution. Was condescending telling me there is no pa system and no table service as my food sits waiting to be pu while 4 employees standing around laughing chatting. Staff doesn't tell you to wait for food. 1st time in with 5 people. Ordered and waited. 15 minutes later employee comes and says our name. Tells us our food has been sitting waiting for us. Cold soup. 2 more people ordered while we ate. Watch 15 minutes then I told them their food might be up there. Sure enough it was. Cold soup on a cold day. Not good.
Atmosphere: 2
Food: 2
Service: 1
Amir Toghraee
They can make regular menu items fine, however they can’t read customized orders. Also, their cafe hot water for tea is ice cold.
Atmosphere: 4
Food: 3
Service: 2
Terrie Fulk
Bland and lukewarm
Atmosphere: 2
Food: 1
Service: 5
Nick Yaeger
This location is absolutely the slowest I've ever frequented. I will not go there anymore. The workers could care less about their jobs and service.
Atmosphere: 3
Food: 3
Service: 1
Kimberly Copeland
Love the summer, strawberry chicken, poppyseed salad definitely a favorite!
Atmosphere: 5
Food: 5
Service: 5
Gretchen Prine
There was a hair in my chicken salad sandwich with my first bite and I took my order to go!! Gross!! My tropical green smoothie had zero flavor.
Atmosphere: 5
Food: 1
Service: 5
Cassandra Lape
Reid was super sweet and friendly!! I wasn't sure what I wanted, and she was more than happy to tell me what was on the menu items and make the perfect suggestions!!!
Atmosphere: 5
Food: 5
Service: 5
Tellus Ojacanu
Best Panera in state of Ohio
abby edgell
Skylar was the girl working when i came in and she was so nice to me and she gave me a hug and i had such good food
They need to clean their self serve tea machine. It is always so disgusting and the tea tastes old. You can literally see all the build up on the containers. 🤮 As a traveler and sips member I go to lots of different stores and this one in Sunbury doesn't pass! It's so gross!
Atmosphere: 2
Food: 2
Service: 2
Anon Greenly
This place is a mess. Like a disaster. They can’t seem to get a single order right? Forget about adding sugar to the tea when asked, forget utensils, those will NEVER be in your to go order. And not only that but they literally ripped one baguette in half and tried to call it two. I wish I could excuse this behavior with how busy it was but it wasn’t. We were the only car in the drive thru. It was dead. There’s just no excuse. Get rid of whoever tf is training these people.
Recommended dishes: Soup
brittany weber
I love Panera, but do better. I got a salad with old lettuce that’s changed color.
Lauren Young
Ordered a bagel for pickup. At the drive-thru I kindly asked them to cut it like bread. They were Like “what do you mean sliced like bread?? We already cut it.”
It’s a bagel, it would’ve taken only a few seconds to cut a new one the way I wanted.
Very disappointing.
Food: 5
Service: 1
Recommended dishes: Cinnamon Crunch Bagel
Elizabeth Biddle
I often eat at Panera a lot and I am super disappointed at this location. Non stop my food order was wrong, or missing items. I ordered through the Panera App thinking that was easier and I ordered no tomatoes , no feta cheese and an extra dressing with a papaya green tea.. When I went to pick my order up, they gave me a salad with both no extra dressing, with tomatoes and feta and no drink that I paid extra for. Went back to get my order right and they gave me a new salad or at least I think with no extra dressing no pecans which Fuji Apple Salad comes with that. I’m very disappointed as they also gave me dirty plates, there was some dressing or some type of liquid on my salad when they gave it to me and on my cup they had some like ice cream or something on it. Very disappointed and will not be back to this location.
The food and service were both okay,standard fare of Panera’s.
The biggest issue here is the upkeep.
They need to clean this place,It looks like no one cares about it.No one was wiping the tables nor were the floors clean.
The bathrooms are almost gross.Almost.
The sink area is filthy like it’s not been cleaned in a long time.The toilets are borderline dirty too.
As a food establishment they need to do a better job keeping them clean.
The staff were unfriendly to boot.
Atmosphere: 3
Food: 4
Service: 3
This is the part i need to tell 1st. I told mgr. About below. She was not concerned had no solution. Was condescending telling me there is no pa system and no table service as my food sits waiting to be pu while 4 employees standing around laughing chatting. Staff doesn't tell you to wait for food. 1st time in with 5 people. Ordered and waited. 15 minutes later employee comes and says our name. Tells us our food has been sitting waiting for us. Cold soup. 2 more people ordered while we ate. Watch 15 minutes then I told them their food might be up there. Sure enough it was. Cold soup on a cold day. Not good.
Atmosphere: 2
Food: 2
Service: 1
They can make regular menu items fine, however they can’t read customized orders. Also, their cafe hot water for tea is ice cold.
Atmosphere: 4
Food: 3
Service: 2
Bland and lukewarm
Atmosphere: 2
Food: 1
Service: 5
This location is absolutely the slowest I've ever frequented. I will not go there anymore. The workers could care less about their jobs and service.
Atmosphere: 3
Food: 3
Service: 1
Love the summer, strawberry chicken, poppyseed salad definitely a favorite!
Atmosphere: 5
Food: 5
Service: 5
There was a hair in my chicken salad sandwich with my first bite and I took my order to go!! Gross!! My tropical green smoothie had zero flavor.
Atmosphere: 5
Food: 1
Service: 5
Reid was super sweet and friendly!! I wasn't sure what I wanted, and she was more than happy to tell me what was on the menu items and make the perfect suggestions!!!
Atmosphere: 5
Food: 5
Service: 5
Best Panera in state of Ohio
Skylar was the girl working when i came in and she was so nice to me and she gave me a hug and i had such good food
Restaurantji Recommends
They need to clean their self serve tea machine. It is always so disgusting and the tea tastes old. You can literally see all the build up on the containers. 🤮 As a traveler and sips member I go to lots of different stores and this one in Sunbury doesn't pass! It's so gross!
Atmosphere: 2
Food: 2
Service: 2
This place is a mess. Like a disaster. They can’t seem to get a single order right? Forget about adding sugar to the tea when asked, forget utensils, those will NEVER be in your to go order. And not only that but they literally ripped one baguette in half and tried to call it two. I wish I could excuse this behavior with how busy it was but it wasn’t. We were the only car in the drive thru. It was dead. There’s just no excuse. Get rid of whoever tf is training these people.
Recommended dishes: Soup
I love Panera, but do better. I got a salad with old lettuce that’s changed color.
Ordered a bagel for pickup. At the drive-thru I kindly asked them to cut it like bread. They were
Like “what do you mean sliced like bread?? We already cut it.”
It’s a bagel, it would’ve taken only a few seconds to cut a new one the way I wanted.
Very disappointing.
Food: 5
Service: 1
Recommended dishes: Cinnamon Crunch Bagel
I often eat at Panera a lot and I am super disappointed at this location. Non stop my food order was wrong, or missing items. I ordered through the Panera App thinking that was easier and I ordered no tomatoes , no feta cheese and an extra dressing with a papaya green tea.. When I went to pick my order up, they gave me a salad with both no extra dressing, with tomatoes and feta and no drink that I paid extra for. Went back to get my order right and they gave me a new salad or at least I think with no extra dressing no pecans which Fuji Apple Salad comes with that. I’m very disappointed as they also gave me dirty plates, there was some dressing or some type of liquid on my salad when they gave it to me and on my cup they had some like ice cream or something on it. Very disappointed and will not be back to this location.
Atmosphere: 1
Food: 3
Service: 1
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