Reid was super sweet and friendly!! I wasn't sure what I wanted, and she was more than happy to tell me what was on the menu items and make the perfect suggestions!!!
Tellus Ojacanu
Best Panera in state of Ohio
abby edgell
Skylar was the girl working when i came in and she was so nice to me and she gave me a hug and i had such good food
Jeannette Jefferis
They need to clean their self serve tea machine. It is always so disgusting and the tea tastes old. You can literally see all the build up on the containers. 🤮 As a traveler and sips member I go to lots of different stores and this one in Sunbury doesn't pass! It's so gross!
Atmosphere: 2
Food: 2
Service: 2
Anon Greenly
This place is a mess. Like a disaster. They can’t seem to get a single order right? Forget about adding sugar to the tea when asked, forget utensils, those will NEVER be in your to go order. And not only that but they literally ripped one baguette in half and tried to call it two. I wish I could excuse this behavior with how busy it was but it wasn’t. We were the only car in the drive thru. It was dead. There’s just no excuse. Get rid of whoever tf is training these people.
Recommended dishes: Soup
brittany weber
I love Panera, but do better. I got a salad with old lettuce that’s changed color.
Lauren Young
Ordered a bagel for pickup. At the drive-thru I kindly asked them to cut it like bread. They were Like “what do you mean sliced like bread?? We already cut it.”
It’s a bagel, it would’ve taken only a few seconds to cut a new one the way I wanted.
Very disappointing.
Food: 5
Service: 1
Recommended dishes: Cinnamon Crunch Bagel
Elizabeth Biddle
I often eat at Panera a lot and I am super disappointed at this location. Non stop my food order was wrong, or missing items. I ordered through the Panera App thinking that was easier and I ordered no tomatoes , no feta cheese and an extra dressing with a papaya green tea.. When I went to pick my order up, they gave me a salad with both no extra dressing, with tomatoes and feta and no drink that I paid extra for. Went back to get my order right and they gave me a new salad or at least I think with no extra dressing no pecans which Fuji Apple Salad comes with that. I’m very disappointed as they also gave me dirty plates, there was some dressing or some type of liquid on my salad when they gave it to me and on my cup they had some like ice cream or something on it. Very disappointed and will not be back to this location.
Atmosphere: 1
Food: 3
Service: 1
Crystal Stallard
When paying over $9 for a cup of soup I expect a spoon to be in the bag when I get back to my office.
Nathan Shireman
They have a sign at the front counter, not very visible, that states they will only serve through the drive-through due to staffing issues. I watch mother after mother unpack, their kids, and walk inside only to find the sign on the register. I understand things happen, and staffing is tough, but at least put the signs on the front door or make it very visible somehow an A-frame sign in the parking lot, so that way people aren’t continually getting out of their cars going inside and finding out that the dining room is closed.
Drive-Thru messed up my order, but I didn’t figure it out until I got home 45 minutes later. When I called the restaurant, Tammy was kind enough to comp me a sandwich when I returned to that area since I didn’t live right around the corner. Tammy was very nice and professional. Today, I returned to Panera Drive Thru. Aurelia (sorry if misspelled) helped us and she was fantastic-very friendly and polite. She is the only reason I didn’t call the restaurant when my order was messed up, yet again. Customer service is great at this location but avoid the drive thru, accuracy needs work. Re: Tammy and Aurelia - hopefully Panera values them both!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Soup
Amy Cullen
Marie is the BOMB! She made the visit memorable, and was a breath of fresh air. Her customer service was awesome.
Atmosphere: 4
Food: 4
Service: 5
Tracy Morrison
Marie made our entire experience great. She was fast, personable, checked on us. Give her a raise!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Soup
John Cullen
Marie rolled out the welcome mat with her Alabama charm. A wonderful stop that we’ll repeat!
Atmosphere: 5
Food: 4
Service: 5
Matthew Costantini
The staff at this Panera is one of the best I have ever seen! This woman Marie is just an explosion of joy!
Reid was super sweet and friendly!! I wasn't sure what I wanted, and she was more than happy to tell me what was on the menu items and make the perfect suggestions!!!
Best Panera in state of Ohio
Skylar was the girl working when i came in and she was so nice to me and she gave me a hug and i had such good food
They need to clean their self serve tea machine. It is always so disgusting and the tea tastes old. You can literally see all the build up on the containers. 🤮 As a traveler and sips member I go to lots of different stores and this one in Sunbury doesn't pass! It's so gross!
Atmosphere: 2
Food: 2
Service: 2
This place is a mess. Like a disaster. They can’t seem to get a single order right? Forget about adding sugar to the tea when asked, forget utensils, those will NEVER be in your to go order. And not only that but they literally ripped one baguette in half and tried to call it two. I wish I could excuse this behavior with how busy it was but it wasn’t. We were the only car in the drive thru. It was dead. There’s just no excuse. Get rid of whoever tf is training these people.
Recommended dishes: Soup
I love Panera, but do better. I got a salad with old lettuce that’s changed color.
Ordered a bagel for pickup. At the drive-thru I kindly asked them to cut it like bread. They were
Like “what do you mean sliced like bread?? We already cut it.”
It’s a bagel, it would’ve taken only a few seconds to cut a new one the way I wanted.
Very disappointing.
Food: 5
Service: 1
Recommended dishes: Cinnamon Crunch Bagel
I often eat at Panera a lot and I am super disappointed at this location. Non stop my food order was wrong, or missing items. I ordered through the Panera App thinking that was easier and I ordered no tomatoes , no feta cheese and an extra dressing with a papaya green tea.. When I went to pick my order up, they gave me a salad with both no extra dressing, with tomatoes and feta and no drink that I paid extra for. Went back to get my order right and they gave me a new salad or at least I think with no extra dressing no pecans which Fuji Apple Salad comes with that. I’m very disappointed as they also gave me dirty plates, there was some dressing or some type of liquid on my salad when they gave it to me and on my cup they had some like ice cream or something on it. Very disappointed and will not be back to this location.
Atmosphere: 1
Food: 3
Service: 1
When paying over $9 for a cup of soup I expect a spoon to be in the bag when I get back to my office.
They have a sign at the front counter, not very visible, that states they will only serve through the drive-through due to staffing issues. I watch mother after mother unpack, their kids, and walk inside only to find the sign on the register. I understand things happen, and staffing is tough, but at least put the signs on the front door or make it very visible somehow an A-frame sign in the parking lot, so that way people aren’t continually getting out of their cars going inside and finding out that the dining room is closed.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Drive-Thru messed up my order, but I didn’t figure it out until I got home 45 minutes later. When I called the restaurant, Tammy was kind enough to comp me a sandwich when I returned to that area since I didn’t live right around the corner. Tammy was very nice and professional. Today, I returned to Panera Drive Thru. Aurelia (sorry if misspelled) helped us and she was fantastic-very friendly and polite. She is the only reason I didn’t call the restaurant when my order was messed up, yet again. Customer service is great at this location but avoid the drive thru, accuracy needs work.
Re: Tammy and Aurelia - hopefully Panera values them both!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Soup
Marie is the BOMB! She made the visit memorable, and was a breath of fresh air. Her customer service was awesome.
Atmosphere: 4
Food: 4
Service: 5
Marie made our entire experience great. She was fast, personable, checked on us. Give her a raise!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Soup
Marie rolled out the welcome mat with her Alabama charm. A wonderful stop that we’ll repeat!
Atmosphere: 5
Food: 4
Service: 5
The staff at this Panera is one of the best I have ever seen! This woman Marie is just an explosion of joy!
Atmosphere: 5
Food: 3
Service: 5
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