Best frozen treats in town! Love coming here, very affordable and reasonably priced. The whitties are my faves, but the custard is delicious :-)
Kayla Kent
Great custard! Perfect size and friendly staff.
Tina Love
Great custard and very friendly staff!!!
Ryan Lafferty
Not sure who owns this now and is running it, but it's a mess. Constantly out of simple ingredients, and you don't find out until after you order. Some of the younger staff is very rude and does not understand simple customer service. Simple things to fix, but it's been going on long enough that it's a steady issue.
Response to owner:
I would love for you to tell me what my order was, and what got refunded, especially since we hadn't ordered any custard yet!!!! If you're going to respond, respond with actual facts instead of trying to make yourself look good. They refunded one item, not our entire order. This is also not the first issue with this store.
Emily Eicher
I am a huge fan of Whit’s and especially the Sunbury location!! From the moment I walked in, I was greeted and tended to quickly. I had a lot of questions and they answered all of them with enthusiasm. The owner keeps the place very clean and you can tell goes above and beyond to provide a positive experience for the staff and customers. I highly recommend this place to all my friends and family!! Keep up the amazing work!
Kiaralys Martinez-Mercado
The employees work hard even when they are slammed
landen Daug
Good service, fresh custard
Madison Beener
Not great service and workers have earbuds in. Wait was forever.
Chris McDonald
4/27 -- My husband and I walked into the Whit's store in Sunbury, Oh. and soon left. Both employees were rude and miserable. When a customer smiles as they enter a store, I expect at least a greeting and acknowledgement of one's presence. The prospect of dealing with 2 rude people led to our leaving this Whit's store. I encourage the owner/ manager to address this issue promptly.
The store desperately needs better management! We waited 25 minutes for our order to be filled. The 3 workers were messing up order tickets and one of them was goofing off while the others were trying to get work done but clearly untrained due to the amount he struggled with the register. One worker kept messing with his beard and mouth and proceeded to handle cones as he prepped the food.
Chris Williams
First off, Whit’s is usually our favorite. However, for the past 6+ months, the young staffers at this location either make their Whitsers (aka blizzards) too soupy so that you have to drink it like a milkshake when they hand it to you (note: no hot Carmel or fudge involved) or, when the custard does remain semi-frozen, the fixings only get mixed about a third of the way down. A clear training issue. Admittedly, this isn’t a life and death problem but, compared to DQ where they make a show of turning your Blizzards upside down when they hand them to you, you see the difference. ‘Tis a small thing but, it matters. Ah welll DQ it will be….
Sidney Reeder
Best ice cream in town! The staff is so helpful
SH SH
Does the Sunbury Whits have new owners? The service is horrible. The Whitzers are barely mixed and they give you very little toppings. The guy working is unfriendly. Train your people in customer service!! Not going back. We will wait until Johnstown opens again.
Atmosphere: 1
Food: 2
Service: 1
Travis Constance
Paid 7 bucks for a buckeye madness. Wasn't blended. All toppings with a cup of vanilla underneath. Called to get a refund and they gave me attitude. Reeses cups were not good tasted stale and waxy definatly were a knock off and not real reeses. Over all very disappointed 7 bucks get you a disappointing cup of inconsistency and stale topping. Not coming back
The ice cream sandwich was very good
Best frozen treats in town! Love coming here, very affordable and reasonably priced. The whitties are my faves, but the custard is delicious :-)
Great custard! Perfect size and friendly staff.
Great custard and very friendly staff!!!
Not sure who owns this now and is running it, but it's a mess. Constantly out of simple ingredients, and you don't find out until after you order. Some of the younger staff is very rude and does not understand simple customer service. Simple things to fix, but it's been going on long enough that it's a steady issue.
Response to owner:
I would love for you to tell me what my order was, and what got refunded, especially since we hadn't ordered any custard yet!!!! If you're going to respond, respond with actual facts instead of trying to make yourself look good. They refunded one item, not our entire order. This is also not the first issue with this store.
I am a huge fan of Whit’s and especially the Sunbury location!! From the moment I walked in, I was greeted and tended to quickly. I had a lot of questions and they answered all of them with enthusiasm. The owner keeps the place very clean and you can tell goes above and beyond to provide a positive experience for the staff and customers. I highly recommend this place to all my friends and family!! Keep up the amazing work!
The employees work hard even when they are slammed
Good service, fresh custard
Not great service and workers have earbuds in. Wait was forever.
4/27 -- My husband and I walked into the Whit's
store in Sunbury, Oh. and soon left. Both
employees were rude and miserable.
When a customer smiles as they enter a store, I
expect at least a greeting and acknowledgement of one's presence. The prospect of dealing with 2 rude people led to our leaving this Whit's store.
I encourage the owner/ manager to address this issue promptly.
Restaurantji Recommends
The store desperately needs better management! We waited 25 minutes for our order to be filled. The 3 workers were messing up order tickets and one of them was goofing off while the others were trying to get work done but clearly untrained due to the amount he struggled with the register. One worker kept messing with his beard and mouth and proceeded to handle cones as he prepped the food.
First off, Whit’s is usually our favorite. However, for the past 6+ months, the young staffers at this location either make their Whitsers (aka blizzards) too soupy so that you have to drink it like a milkshake when they hand it to you (note: no hot Carmel or fudge involved) or, when the custard does remain semi-frozen, the fixings only get mixed about a third of the way down. A clear training issue. Admittedly, this isn’t a life and death problem but, compared to DQ where they make a show of turning your Blizzards upside down when they hand them to you, you see the difference. ‘Tis a small thing but, it matters. Ah welll DQ it will be….
Best ice cream in town! The staff is so helpful
Does the Sunbury Whits have new owners? The service is horrible. The Whitzers are barely mixed and they give you very little toppings. The guy working is unfriendly. Train your people in customer service!! Not going back. We will wait until Johnstown opens again.
Atmosphere: 1
Food: 2
Service: 1
Paid 7 bucks for a buckeye madness. Wasn't blended. All toppings with a cup of vanilla underneath. Called to get a refund and they gave me attitude. Reeses cups were not good tasted stale and waxy definatly were a knock off and not real reeses. Over all very disappointed 7 bucks get you a disappointing cup of inconsistency and stale topping. Not coming back
Atmosphere: 1
Food: 1
Service: 1
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