Samuel made my sons whole night, he really wanted sugar cookies for his end of year school party and Samuel saw my son looking around and went in the back and got him a batch. My son can’t stop talking about how nice Samuel is, I’m sure he didn’t realize how much of an impact this small act with a smile and calm demeanor made an impression. This customer service is rare.
Atmosphere: 5
Food: 5
Service: 5
Mandy Wickline-Worley
so I went in to the store looking for a prime rib. now I've never made this before so i don't know what I'm doing already. I check the meat cases and no luck. I know I've seen them out for other holidays so I decided to check with the guy at the meat deli counter. He didn't have any in the case so I was bummed. he says wait hang on... here I am hanging on and he comes out of the back and says the butcher's going to cut you one. I was feelings like a queen at this point when he says "how many bones"? now remember I already don't know what I'm doing so I say uh 5 to 7 people so 5 to 7 bones, like steak... 🤦♀️ He tells the butcher this and comes back to say "uh are you sure?" well now I dont know! so I quick search it while the butcher is cutting my 5 to 7 bones. As he comes through the door with half a cow in his hands I see 2 servings per bone. Now I'm staring at a $200 cow in my buggy and I'm like okay, this isn't good. As I am looking from the cow to the butcher and back again he says "so I would be happy to cut that for you differently if you'd like? It must have been the look on my face or something because he knew right away I was in over my head. Such a good guy, he takes it back and returns with three bones and $140 bucks cheaper. my eyes light up and I thank him repeatedly... He knows at this point that I have no clue about how to cook this thing but waves me off and says farewell. Such nice guys both of them were very nice and super helpful while I was on my clueless adventure. Thank you to the guys in the meat section for going above and beyond to help make Easter dinner a little brighter. I appreciate all the staff working so hard to keep us fed.
oh yeah, I did figure out what I was doing and the prime rib came out just beautiful and we had plenty to eat and sadly only a single slice for left overs! Just goes to show you, you really can learn a lot from several hours of youtube videos... my kids have been correct for years... 🤣 Happy Easter!
Jeanne Sturtevant
The staff are VERY helpful and will go out of their way to keep a customer!
Elissa Alden Cary
This WAS my go-to Kroger but since they’ve re-organized I can’t find anything, many of the the gluten-free products they used to have they don’t carry anymore or if they do, I can’t find them, and when I do find them, they are like a dollar more expensive than they used to be! The Kroger on King And Sylvania is much better - easier to find things and they have the products I need. The Kroger’s on Secor and Monroe I also can find things and astonishingly the prices didn’t go up there!
Samuel made my sons whole night, he really wanted sugar cookies for his end of year school party and Samuel saw my son looking around and went in the back and got him a batch. My son can’t stop talking about how nice Samuel is, I’m sure he didn’t realize how much of an impact this small act with a smile and calm demeanor made an impression. This customer service is rare.
Atmosphere: 5
Food: 5
Service: 5
so I went in to the store looking for a prime rib. now I've never made this before so i don't know what I'm doing already. I check the meat cases and no luck. I know I've seen them out for other holidays so I decided to check with the guy at the meat deli counter. He didn't have any in the case so I was bummed. he says wait hang on... here I am hanging on and he comes out of the back and says the butcher's going to cut you one. I was feelings like a queen at this point when he says "how many bones"? now remember I already don't know what I'm doing so I say uh 5 to 7 people so 5 to 7 bones, like steak... 🤦♀️ He tells the butcher this and comes back to say "uh are you sure?" well now I dont know! so I quick search it while the butcher is cutting my 5 to 7 bones. As he comes through the door with half a cow in his hands I see 2 servings per bone. Now I'm staring at a $200 cow in my buggy and I'm like okay, this isn't good. As I am looking from the cow to the butcher and back again he says "so I would be happy to cut that for you differently if you'd like? It must have been the look on my face or something because he knew right away I was in over my head. Such a good guy, he takes it back and returns with three bones and $140 bucks cheaper. my eyes light up and I thank him repeatedly... He knows at this point that I have no clue about how to cook this thing but waves me off and says farewell. Such nice guys both of them were very nice and super helpful while I was on my clueless adventure. Thank you to the guys in the meat section for going above and beyond to help make Easter dinner a little brighter. I appreciate all the staff working so hard to keep us fed. oh yeah, I did figure out what I was doing and the prime rib came out just beautiful and we had plenty to eat and sadly only a single slice for left overs! Just goes to show you, you really can learn a lot from several hours of youtube videos... my kids have been correct for years... 🤣 Happy Easter!
The staff are VERY helpful and will go out of their way to keep a customer!
This WAS my go-to Kroger but since they’ve re-organized I can’t find anything, many of the the gluten-free products they used to have they don’t carry anymore or if they do, I can’t find them, and when I do find them, they are like a dollar more expensive than they used to be! The Kroger on King And Sylvania is much better - easier to find things and they have the products I need. The Kroger’s on Secor and Monroe I also can find things and astonishingly the prices didn’t go up there!
Restaurantji Recommends
Loading...