I visited the Chipotle on Talmadge Road in Toledo Ohio and the level of cleanliness was unacceptable. The tables hadn’t been wiped down, there was food scattered across the chairs and the floor, and the entire dining area looked neglected. They were out of forks, knives, spoons, and even straws, and staff said they didn’t have any available. The trash was overflowing and on the floor. The prep area behind the counter looked just as dirty, which made the whole experience even worse. I wouldn’t feel comfortable eating here again, and I won’t be returning.
Atmosphere: 2
Food: 3
Service: 3
Tristan Wilder
Ordered door dash from this location and it arrived with no meat, I decided to go and get what my fiancée ordered from door dash originally just to find out they didn’t have steak which is why I’m assuming they sent it with no meat and just cheese. The employees were rude when trying to get what I had ordered, and still charged me after I described my situation.
Atmosphere: 1
Food: 1
Service: 1
Kylie Moccabee
The guy working tonight around 5:45ish had great energy! He was engaging with the customers and making people laugh, I would definitely come back to this chipotle!
Atmosphere: 5
Food: 5
Service: 5
Kirsten Specht
I’ve come to this location many times even used to work for chipotle myself back in the day. I have to shout out a crew member named teri! Teri is AWESOME! Not only beautiful but kind, knowledgeable of the food served and hard working! 5 stars to Teri!
Service: 5
ti prevost
Great food and awesome employees!
Atmosphere: 5
Food: 5
Service: 5
Sandi
Was just at the Talmadge rd location in Toledo. The line was long, could tell they were short staffed, but Ryan worked the line and provided excellent customer service - with a smile! Because of Ryan I will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Autumn Rogers
I absolutely love this chipotle and they are very good and you can tell it is fresh and good quality.
However, I just had an incident today where I was on my way home from work and I used my DoorDash app to do a pick up order and I arrived at the chipotle and they told me that they did not have my order. But then they found out it was in the system, but that they had finished it, and someone had stolen it off the shelf and they had to remake it for me. That is a shame…. What is wrong with people? They need to have a better security team on that and to always make sure someone is watching that shelf so someone else’s food does not get stolen.
Tyler Preston
Avoid at all cost, the line is always out to the door, seems to be a management issue considering theres only ever 1 person working the entire line
**updated review, I went in on 9/19 at 5p.m and whoever was the male manager working, was running register, helping make food and train people all at once and it was all running smoothly, seems they have found new management, hopefully he is paid well
Atmosphere: 4
Food: 4
Service: 4
Pam Dawson
They dished out a lot in my bowl. Had the rest the next day
Atmosphere: 5
Food: 5
Service: 5
John Mejia
I just figured out that they are racist in this location, I always come every day and I see the staff make a really good bowls for other people (White and black people) I’m hispanic and I see they barely put food in my bowl, even when I request a double portion (I pay double) they put so little in the bowl, they do faces to me like (We don’t feel confortable with you here) that’s how they treat latinos and hispanics. This place suck.
Waited 50 minutes after expected pickup time. Second time. Place was trashed and dirty. No staff. Not returning
Atmosphere: 1
Food: 3
Service: 1
Armando Rodriguez
On September 6th around 5:40 pm, I visited this Chipotle. The food itself was good and prepared well, but what stood out most during my visit was the behavior of the manager on duty. Instead of supporting the employees and creating a positive environment, the manager was being rude, unhelpful, and unprofessional. There were multiple moments that were very concerning. One worker was left to handle the entire line by himself, doing his best to keep up with the rush of customers. Instead of stepping in to assist, the manager was standing off to the side, casually talking to friends who had come in to visit. This showed a complete lack of leadership and left the worker struggling unnecessarily. In addition, I witnessed another situation with an employee who was working hard on online orders. She was clearly overwhelmed, and rather than offering help or guidance, the manager yelled at her in a harsh and degrading way. It was completely inappropriate and very uncomfortable to watch. As a customer, I found the whole situation embarrassing and disappointing, because no employee deserves to be treated that way—especially in front of others. Customers notice how managers treat their staff. A strong manager should lead by example, support their employees, and step in to help when things get busy. What I saw was the opposite: a manager ignoring their responsibilities, disrespecting employees, and choosing to socialize instead of doing their job. The workers themselves were not the issue—they were working hard under pressure. The problem is clearly with management. I truly hope leadership at this location takes this feedback seriously. Employees deserve to feel supported and respected in their workplace, not ignored or belittled. Customers deserve to walk into a restaurant where the environment reflects professionalism and teamwork. If changes are not made, this type of management will continue to harm both staff morale and the customer experience.
Atmosphere: 1
Food: 1
Service: 1
Jeremy W
Food is fine. Just expect a 20 minute plus wait for your food if you place an online order with a set pick up time
Atmosphere: 1
Food: 3
Service: 1
Haddy Ramahi
My favorite chipotle Denzel’s the man best customer service I’ve had
Atmosphere: 5
Food: 5
Service: 5
CJ sandhu
We got food today, Aug 24 around noon. Special shout out to the young lady, her service is awesome. Food was amazing!
I visited the Chipotle on Talmadge Road in Toledo Ohio and the level of cleanliness was unacceptable. The tables hadn’t been wiped down, there was food scattered across the chairs and the floor, and the entire dining area looked neglected. They were out of forks, knives, spoons, and even straws, and staff said
they didn’t have any available. The trash was overflowing and on the floor. The prep area behind the counter looked just as dirty, which made the whole experience even worse. I wouldn’t feel comfortable eating here again, and I won’t be returning.
Atmosphere: 2
Food: 3
Service: 3
Ordered door dash from this location and it arrived with no meat, I decided to go and get what my fiancée ordered from door dash originally just to find out they didn’t have steak which is why I’m assuming they sent it with no meat and just cheese. The employees were rude when trying to get what I had ordered, and still charged me after I described my situation.
Atmosphere: 1
Food: 1
Service: 1
The guy working tonight around 5:45ish had great energy! He was engaging with the customers and making people laugh, I would definitely come back to this chipotle!
Atmosphere: 5
Food: 5
Service: 5
I’ve come to this location many times even used to work for chipotle myself back in the day. I have to shout out a crew member named teri! Teri is AWESOME! Not only beautiful but kind, knowledgeable of the food served and hard working! 5 stars to Teri!
Service: 5
Great food and awesome employees!
Atmosphere: 5
Food: 5
Service: 5
Was just at the Talmadge rd location in Toledo. The line was long, could tell they were short staffed, but Ryan worked the line and provided excellent customer service - with a smile! Because of Ryan I will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
I absolutely love this chipotle and they are very good and you can tell it is fresh and good quality.
However, I just had an incident today where I was on my way home from work and I used my DoorDash app to do a pick up order and I arrived at the chipotle and they told me that they did not have my order. But then they found out it was in the system, but that they had finished it, and someone had stolen it off the shelf and they had to remake it for me. That is a shame…. What is wrong with people? They need to have a better security team on that and to always make sure someone is watching that shelf so someone else’s food does not get stolen.
Avoid at all cost, the line is always out to the door, seems to be a management issue considering theres only ever 1 person working the entire line
**updated review, I went in on 9/19 at 5p.m and whoever was the male manager working, was running register, helping make food and train people all at once and it was all running smoothly, seems they have found new management, hopefully he is paid well
Atmosphere: 4
Food: 4
Service: 4
They dished out a lot in my bowl. Had the rest the next day
Atmosphere: 5
Food: 5
Service: 5
I just figured out that they are racist in this location, I always come every day and I see the staff make a really good bowls for other people (White and black people) I’m hispanic and I see they barely put food in my bowl, even when I request a double portion (I pay double) they put so little in the bowl, they do faces to me like (We don’t feel confortable with you here) that’s how they treat latinos and hispanics. This place suck.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Waited 50 minutes after expected pickup time. Second time. Place was trashed and dirty. No staff. Not returning
Atmosphere: 1
Food: 3
Service: 1
On September 6th around 5:40 pm, I visited this Chipotle. The food itself was good and prepared well, but what stood out most during my visit was the behavior of the manager on duty. Instead of supporting the employees and creating a positive environment, the manager was being rude, unhelpful, and unprofessional.
There were multiple moments that were very concerning. One worker was left to handle the entire line by himself, doing his best to keep up with the rush of customers. Instead of stepping in to assist, the manager was standing off to the side, casually talking to friends who had come in to visit. This showed a complete lack of leadership and left the worker struggling unnecessarily.
In addition, I witnessed another situation with an employee who was working hard on online orders. She was clearly overwhelmed, and rather than offering help or guidance, the manager yelled at her in a harsh and degrading way. It was completely inappropriate and very uncomfortable to watch. As a customer, I found the whole situation embarrassing and disappointing, because no employee deserves to be treated that way—especially in front of others.
Customers notice how managers treat their staff. A strong manager should lead by example, support their employees, and step in to help when things get busy. What I saw was the opposite: a manager ignoring their responsibilities, disrespecting employees, and choosing to socialize instead of doing their job. The workers themselves were not the issue—they were working hard under pressure. The problem is clearly with management.
I truly hope leadership at this location takes this feedback seriously. Employees deserve to feel supported and respected in their workplace, not ignored or belittled. Customers deserve to walk into a restaurant where the environment reflects professionalism and teamwork. If changes are not made, this type of management will continue to harm both staff morale and the customer experience.
Atmosphere: 1
Food: 1
Service: 1
Food is fine. Just expect a 20 minute plus wait for your food if you place an online order with a set pick up time
Atmosphere: 1
Food: 3
Service: 1
My favorite chipotle Denzel’s the man best customer service I’ve had
Atmosphere: 5
Food: 5
Service: 5
We got food today, Aug 24 around noon. Special shout out to the young lady, her service is awesome. Food was amazing!
Atmosphere: 5
Food: 5
Service: 5
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