Had my daughter birthday party here today, at first it was a rough start. But then Alex the GM made the day great and was a big help. Always coming over to check and making sure everything was good. Also Mariah the manger helped with the food placing and other questions we had. Leeah the host was amazing she was also a big help. Thank you all so much
Adriant Schiessel
Good food
Cenna Aldrich
Lots of games and clean place
Aimi Vierling
My 2 grandsons have a blast! Eat before u go or u could go broke feeding ur fam....just saying
Jake Brown
we had a great time with my 3 kids aged 8-3. the food was actually very good, the staff was great. the game selection was nice, the establishment was clean and we will be back!
Tanya Knight
1 Star Review
I don’t like leaving bad reviews, but this experience deserves it. The manager, customer service, and client relations are all extremely unprofessional.
I hosted a party about a month ago and paid in advance for 15 kids. I was told that I could receive a refund for any kids who didn’t attend. Only 10 kids showed up. When I asked the manager for a refund, he suddenly claimed their policy only allows refunds for 2 kids — which is not what I was told. I didn’t argue and agreed to the refund for 2.
He assured me that the refund was processed, but I never received it. I’ve called customer service (who said they don’t handle refunds) and was told to call client relations — but they never answer, and you can only leave voicemails that no one returns. I’ve done this multiple times over the past month with no response and no refund.
This is terrible business. Communication and honesty are everything when it comes to customer service, and they failed on every level. Do not book a party here!
Janet Hafner
New management has definitely made a huge difference!!
DeMorris Jones
Nice place for kids to be kids lol!!!
Jessica Lewinski
Everyone was really helpful. My son had an awesome 8th birthday. One of the workers bought him a gift off the ticket wall too 😃 amazing.
Charles R Stockman III
A lot of the games were broke this last time I went there otherwise woulda gave it 5 stars. Pizza is amazing and it's always a fun time!
One of the worst location I've been too, they lock/unlock the children jumping on the trampolines (ghetto) staff is super rude and all seem to be annoyed with children (why are you even working at a children's play place), food is terrible...ordered t meat pizza and it literally had 4 or 5 meatballs on entire pizza, the slime cookie look and tasted disgusting (paid extra for decorations/frosting) it's literally 60 degrees outside and they have the air conditioning blasting!
Also, there was a sick/dyslexic child here literally screaming for 10 minutes like he was being slaughtered because he wanted to entire the trampoline area and couldn't because he it was locked (felt like a high security prison not a children's play place) the staff was all just staring at the poor boy and didn't do anything for him. I asked them to please do something about it and at least let the child in there I was willing to pay for him and they rudely replied well go ask the parents if you can do that and I'll unlock the gate...smh! No sympathy or respect for children or customers in general.
My advice: please find another location to take your children/family too...this place definitely isn't it. I'd leave zero stars as a rating for this place if I could.
Sandra Craft
My son had his birthday party here and he had a blast. Absolutely loved it. The party host was excellent and very friendly. They did a great job!
Amos Fu
Is so good I went there and I saw a real rat don’t come here
EmaLeigh Orick
Great place for kids to have a birthday party or go just for fun. Will definitely be going again, it's even fun for adults. I celebrated both of my daughters birthday here and they had a blast and they got to get a picture with Chucky
Jackie Nicholas
Just not good experience.. went there for birthday party 🎉 and it's not privet everyone in the place came over when they brought the mouse out then it was just not the best at all
Had my daughter birthday party here today, at first it was a rough start. But then Alex the GM made the day great and was a big help. Always coming over to check and making sure everything was good. Also Mariah the manger helped with the food placing and other questions we had. Leeah the host was amazing she was also a big help. Thank you all so much
Good food
Lots of games and clean place
My 2 grandsons have a blast!
Eat before u go or u could go broke feeding ur fam....just saying
we had a great time with my 3 kids aged 8-3. the food was actually very good, the staff was great. the game selection was nice, the establishment was clean and we will be back!
1 Star Review
I don’t like leaving bad reviews, but this experience deserves it. The manager, customer service, and client relations are all extremely unprofessional.
I hosted a party about a month ago and paid in advance for 15 kids. I was told that I could receive a refund for any kids who didn’t attend. Only 10 kids showed up. When I asked the manager for a refund, he suddenly claimed their policy only allows refunds for 2 kids — which is not what I was told. I didn’t argue and agreed to the refund for 2.
He assured me that the refund was processed, but I never received it. I’ve called customer service (who said they don’t handle refunds) and was told to call client relations — but they never answer, and you can only leave voicemails that no one returns. I’ve done this multiple times over the past month with no response and no refund.
This is terrible business. Communication and honesty are everything when it comes to customer service, and they failed on every level. Do not book a party here!
New management has definitely made a huge difference!!
Nice place for kids to be kids lol!!!
Everyone was really helpful. My son had an awesome 8th birthday. One of the workers bought him a gift off the ticket wall too 😃 amazing.
A lot of the games were broke this last time I went there otherwise woulda gave it 5 stars. Pizza is amazing and it's always a fun time!
Restaurantji Recommends
One of the worst location I've been too, they lock/unlock the children jumping on the trampolines (ghetto) staff is super rude and all seem to be annoyed with children (why are you even working at a children's play place), food is terrible...ordered t meat pizza and it literally had 4 or 5 meatballs on entire pizza, the slime cookie look and tasted disgusting (paid extra for decorations/frosting) it's literally 60 degrees outside and they have the air conditioning blasting!
Also, there was a sick/dyslexic child here literally screaming for 10 minutes like he was being slaughtered because he wanted to entire the trampoline area and couldn't because he it was locked (felt like a high security prison not a children's play place) the staff was all just staring at the poor boy and didn't do anything for him. I asked them to please do something about it and at least let the child in there I was willing to pay for him and they rudely replied well go ask the parents if you can do that and I'll unlock the gate...smh! No sympathy or respect for children or customers in general.
My advice: please find another location to take your children/family too...this place definitely isn't it. I'd leave zero stars as a rating for this place if I could.
My son had his birthday party here and he had a blast. Absolutely loved it. The party host was excellent and very friendly. They did a great job!
Is so good I went there and I saw a real rat don’t come here
Great place for kids to have a birthday party or go just for fun. Will definitely be going again, it's even fun for adults. I celebrated both of my daughters birthday here and they had a blast and they got to get a picture with Chucky
Just not good experience.. went there for birthday party 🎉 and it's not privet everyone in the place came over when they brought the mouse out then it was just not the best at all
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